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External reviews

248 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    KIM F.

Transcription from audio to text is 90 percent accurate!

  • December 31, 2022
  • Review verified by G2

What do you like best about the product?
It is very quick and good transcription of files.
What do you dislike about the product?
Sometimes the translation is off even on clear recordings.
What problems is the product solving and how is that benefiting you?
Quicker turnaround of transcription of files, thus quicker turnaround to clients.


    Computer Software

A Review of the Deepgram's Transcription Engines

  • December 14, 2022
  • Review verified by G2

What do you like best about the product?
As an industry leader, Deepgram provides top-notch transcriptions that are known for their efficiency and effectiveness, helping us close sales. One of the things that sets Deepgram apart is its streamlined and efficient support system. Whether you need help with transcription query or have a question about your account, the support team is always ready to assist you. In fact, the company even offers support via Slack, which allows for quick and convenient communication. Overall, the support provided by Deepgram is great!
What do you dislike about the product?
As far as dislikes go, it is difficult to find anything noteworthy about Deepgram or its transcription services that I am unhappy with. Overall, a very happy customer.
What problems is the product solving and how is that benefiting you?
Deepgram is quickly and accurately transcribing our audio files according to industry standards. There is very little down-time, which is perfect for our business.


    Andrei T.

Do you want blazing transcription?

  • November 24, 2022
  • Review verified by G2

What do you like best about the product?
The most impressive thing about their transcription service is the speed. We've tried many transcription services and Deepgram blew us away with speed and accuracy. With their prices also being highly competitive compared to the big guys, it's honestly a no brainer.
What do you dislike about the product?
Not much to be honest. There is the odd transcription strangeness, or diarization inaccuracies, but these things are expected with deep learning models at this point.
What problems is the product solving and how is that benefiting you?
The main problem they are solving is providing fast and accurate transcription. This is benefiting us because it increases our own analysis results which rely on an accurate transcript.


    Ian d.

Good api for speech to text in spanish phonecalls

  • November 21, 2022
  • Review provided by G2

What do you like best about the product?
It is easy to use from python. Documentation is fine. Good language options available
What do you dislike about the product?
Models need to be updated after Whisper's release. Does not work well with proper names outside of defined dictionaries and ignores important words that are passed as parameters
What problems is the product solving and how is that benefiting you?
Deepgram helps solve Speech to text tasks that are not worth developing as an AI company. What is already created is better not to reinvent it


    Bryan E.

Great for custom solutions, with low overhead

  • November 21, 2022
  • Review provided by G2

What do you like best about the product?
Easy to use with the SDKs. Lots of features to fine tune to your specific use case
What do you dislike about the product?
Not very clear on how to process recordings on local storage without using SDKs
What problems is the product solving and how is that benefiting you?
Automated call centre transcriptions for deeper operational insights


    Research

Deepgram's speech API is simple, state-of-art, and cheap

  • November 20, 2022
  • Review verified by G2

What do you like best about the product?
Deepgram's API has a lot less development startup compared to other competitive speech API's out there. It's straightforward to use, returns accurate and workable JSON results, and has many speech features for low prices, such as NER, automatic punctuation, and speaker diarization.
What do you dislike about the product?
Deepgram's main weakness is the lack of community around it. Integrations for certain languages, even ones as popular as Python, sometimes are buggy. However, it seems like these issues are getting addressed and there are workarounds in most cases.
What problems is the product solving and how is that benefiting you?
Deepgram's speech-to-text product transcribes audio clips into written text, which is the business need I need from them. Deepgram's sole focus on audio and language processing makes their products very streamlined, and I would see them as a go-to for any transcription or audio processing needs.


    Writing and Editing

Is 100% precise when the quality of the audio is good but useless when the quality is not that good

  • November 19, 2022
  • Review verified by G2

What do you like best about the product?
The precision of the transcription of simple audios. I appreciated the features you can add to the transcription. The best thing is its precision with the punctuation.
What do you dislike about the product?
Is 100% precise when the quality of the audio is good but useless when the quality is not that good, and this is an important thing that would be awesome if it was improved.
What problems is the product solving and how is that benefiting you?
I made a whatsapp bot that transcribes audios and im using deepgram with it. Is very useful for simple audios when only one person is talking but when there are more than one person talking it doesnt work that well unluckily


    Daniel V.

Very easy to use

  • November 19, 2022
  • Review provided by G2

What do you like best about the product?
Its very easy to integrante and use in your application. The deepgram team provides support in a short time when requested.
And the docs to start a first version is very helpfull.
What do you dislike about the product?
The precision for portuguese language is not so accurate as it is in english yet. I've tried to define some parameters to improve the result, but I didn't get the ideal return.
What problems is the product solving and how is that benefiting you?
We used Deepgram for realtine audio tanscription and test in our application in few minutes.
Was a simplified implementation with some lines of code.
The benefits are good.


    Program Development

Easy to use

  • November 19, 2022
  • Review verified by G2

What do you like best about the product?
Once you find the right documentation, it was easy to use. They also have videos on youtube with their developers explaining their product and ways you could use them which was also a great help.
What do you dislike about the product?
They only have sdk suport for Nodejs and Python for the server side of things. I do wish they'd consider providing for other popular backend languages like java.
What problems is the product solving and how is that benefiting you?
Deepgram provides transcriptions to audio either via live streaming or recording. They provide different models that specialize in different setups, for example: phone calls or video conferences where multiple people might be speaking. Having these models allows fora more accurate diarization.


    Computer Software

Deepgram has provided us with accurate transcriptions, beating other third parties we tested

  • November 18, 2022
  • Review verified by G2

What do you like best about the product?
The fact that we can change the model being used for transcription and also their parameters is very powerful.
What do you dislike about the product?
It would be great if the dashboard logs showed more details about the transcript (maybe the whole transcript?) and also the URL of the audio file (if an URL was used).
What problems is the product solving and how is that benefiting you?
Transcription of media files