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Excellent product, good transcription, but needs usability features
What do you like best about the product?
The transcription capabilities are excellent, and the different models by use cases (video call, phone call, etc.) are fantastic. It's relatively easy to use, and the authentication mechanism is quite straightforward. I love how easy it is to set it up to begin with, and how quickly I coudl get started with prototyping, and not worry about "everything else" - it made getting my project off the ground incredibly easy!
What do you dislike about the product?
I wish there was more documentation around the different parameters that would let me tailor the API to different use cases. For example, in my use case, I need to proxy a file stream from third-party data sources to maximize client compatibility. I know the engineering to do it, but the SDK for Python does not support arbitrary buffer streams, and the API online is tailored to the SDKs instead of describing how to submit a manual POST request to post packets/a file stream. The lack of documentation just elongates development time. I can't use the streaming API because the transcription quality will not be quite as high as it would be in the case of a prerecorded audio file.
Another feature would be improved authentication mechanisms; while an API key is great, the ability to more securely encrypt transmissions, pointing Deepgram to an S3 bucket/blob would greatly improve the ability to integrate Deepgram for Enterprise clients.
Another feature would be improved authentication mechanisms; while an API key is great, the ability to more securely encrypt transmissions, pointing Deepgram to an S3 bucket/blob would greatly improve the ability to integrate Deepgram for Enterprise clients.
What problems is the product solving and how is that benefiting you?
I'm still prototyping, so I cannot point to success stories through this quite yet. I'm trying to improve VoC for SMB clients, but my alpha test customer wants to look at sales data analytics for competitor research. They have their audio files on a proprietary store; while they are comfortable sharing the audio with me, they need to be able to trust that the data is secure, so I am avoiding the need to store their audio files directly by proxying the file stream call (there is no way for Deepgram to authenticate with their source systems directly).
Recommendations to others considering the product:
Use this for an easy-to-roll-out prototype transcription service, but be ready for additional engineering to meet enterprise security parameters.
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Deepgram renewal
What do you like best about the product?
The product works well is consistently being updated and improved. It is also the most affordable solution we have found.
What do you dislike about the product?
I don't have any complaints about Deepgram.
What problems is the product solving and how is that benefiting you?
We are using Deepgram for Transcription services and have found that the transcription of verbiage has helped us in translating audio to text.
excellent service - best price and highest quality transcription service.
What do you like best about the product?
Deepgram has the highest quality transcriptions. Additionally, they have the best pricing.
What do you dislike about the product?
With the release of their new console. they're the best transcription service.
What problems is the product solving and how is that benefiting you?
We're able to use Deepgram to provide high-quality call analysis in real time to customers.
Recommendations to others considering the product:
We used IBM Watson, Google, AWS, Azure and other transcription providers. Deepgram out does all of them by far.
Extremely accurate and fast responses
What do you like best about the product?
Deepgram determines context of a sentence as it's being transcribed and makes corrections as it receives more data.
What do you dislike about the product?
There's nothing I dislike so far. I am looking to complete a deeper integration across all of our services.
What problems is the product solving and how is that benefiting you?
Deepgram allows us to transcribe live streams and create captioning in real time.
It reproduces very fast and accurate result. And also it supports the real-time transcription.
What do you like best about the product?
High accurate transcript for general domain area even if it's doing with basic model without training. Speed is also fast enough to use in commercial product.
What do you dislike about the product?
Training is not easy to do. I wish it will support the self training in background, especially for language model. Hope to extend the API as well.
What problems is the product solving and how is that benefiting you?
Fast and accurate transcription for conversation in the contact center. It should support 8khz narrow band without media conversion. Deepgram is satisfied with this requirement.
Deepgram Reivew
What do you like best about the product?
I like how simple it is to use, how much flexibility it offers with speech recognition, and most importantly, how accurate the whole system is. I have to say it's the best speech-to-text I have ever used.
What do you dislike about the product?
Some improvements could be made as per the first initial steps, something to guide a user through the initial setup that's more visual and clear with step by step guidance.
What problems is the product solving and how is that benefiting you?
I'm trying to write a system to allow users to create websites purely using their voice. It's supposed to focus on accessibility for some who may struggle with typing keys.
Deepgram is much faster that any other API I’ve tried
What do you like best about the product?
The speed and the cost. I also like the free credits I got to test the service.
What do you dislike about the product?
I think the text output and speaker labeling could be more correct. AWS is currently better at this.
What problems is the product solving and how is that benefiting you?
Helping transcribers to provide summarized meeting minutes faster
Product has evolve so much in terms of quality of transcript and feature set
What do you like best about the product?
Very responsive support team and fast pace development cycle with great new features added regularly.
What do you dislike about the product?
Very not much to dislike... The only feature I would wish to see being improved more would be speaker detection.
What problems is the product solving and how is that benefiting you?
Fast transcripts of video and audio files, and we are using the tools to help our customers find media they need based on what is being said.
Recommendations to others considering the product:
Don't be afraid to reach out to the team and ask for features. They are responsive, and I find it a joy to work with them.
API: Good Product, Good Documentation, Great Support.
What do you like best about the product?
The Deepgram API covers the languages we need (and then some), integrates easily with our audio source, is accurate enough, and delivers results quickly. The documentation made it easy to design our code, and the very helpful support engineers were quick to respond to questions and to help us debug our initial efforts.
What do you dislike about the product?
The language coverage is good, but there are a few languages we'd like to see in the future. We're not ready, ourselves, to take advantage of it, but it would be pleasant to know we won't be running ahead of the support the tool gives us should we happen to make faster progress than we expect. Along the same lines, the models available for each language are more constrained than we'd prefer, although we're only beginning to implement in languages where it's a concern.
What problems is the product solving and how is that benefiting you?
We use Deepgram as our primary transcription engine, converting a Twilio phone call audio stream into a text stream in real time and analyzing the results. To make this important product for our company, we need a transcription engine, and developing one in-house is prohibitively expensive. Of the available engines, we chose Deepgram because it was very good at transcribing our phone calls and integrated easily into our chosen Java back-end environment. As an added benefit, Deepgram was willing to create a custom model for us. Deepgram would have been the best choice for us, even if it wasn't cheaper than the closest alternatives.
Great transcription service
What do you like best about the product?
Deepgram provides accurate and affordable real time transcription. Supports many languages too.
What do you dislike about the product?
Accent recognition could be improved a little.
What problems is the product solving and how is that benefiting you?
Converting live phone calls into text
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