Helpful Software for Daily Operations
What do you like best about the product?
It makes it simple to organise work, track parts, and manage service requests.
Also, I can see everything in one dashboard.
What do you dislike about the product?
The system can be heavy at times.
And some menus are hard to find until you get used to it.
What problems is the product solving and how is that benefiting you?
So before, jobs details were scattered, but now I see all data is stored in one place, which saves my time and also can avoid any mistakes.
Useful system for managing assets and daily operations
What do you like best about the product?
It keeps all asset records organised and makes it easier to assign jobs to the right team. The mobile option is also helpful when not at the desk.
What do you dislike about the product?
The interface looks old fashioned, and sometimes too many clicks are needed to complete simple tasks.
What problems is the product solving and how is that benefiting you?
Before, we had trouble tracking work progress and equipment history. Now, Maximo gives a clear record of maintenance, which saves time and avoids mistakes.
Easy to Use and Reliable
What do you like best about the product?
It makes asset and maintenance management very simple. I like how everything is in one place, from work orders to inventory.
What do you dislike about the product?
Sometimes it feels slow and takes time to load, and new users may find it a little confusing at first.
What problems is the product solving and how is that benefiting you?
It helps track all assets, plan preventive maintenance and reduce downtime.
It is benefiting me as it saves my time and helps me keep things organized.
Great for managing assets
What do you like best about the product?
I like that everything is in one place: asset tracking, maintenance scheduling, and monitoring. I also like the mobile app, since it makes easier.
What do you dislike about the product?
The main downside is that it’s not very easy to learn at first. Setting up and customising it can take a lot of time and usually needs outside help or training.
What problems is the product solving and how is that benefiting you?
It helps manage assets and maintenance in one system instead of using different tools. It solves the problem of unplanned downtime by giving alerts and insights before equipment fails. For me, this means smoother operations, and better planning for maintenance tasks.
Good.
What do you like best about the product?
Easy to access and apply. I've used it for multiple applications and it worked really well. fine.
What do you dislike about the product?
Could improve some AI feature on autofilling and make it easier to access the applications.
What problems is the product solving and how is that benefiting you?
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Improved resource management and streamlined operations enhance organizational efficiency
What is our primary use case?
My main use case for IBM Maximo is managing maintenance. I used it first as an end user, and later joined the implementation team. Now I'm administrating and implementing IBM Maximo.
The transition for me moving from using IBM Maximo for maintenance to actually implementing and administering it changed significantly since I have more access. I have a bigger overview vision. Instead of asking for requirements, I'm now implementing them. I'm seeing more benefits and understanding the problems that may affect from a request or a change request.
What is most valuable?
The best features IBM Maximo offers are Service Management and Work Management since they cover all the details and specific requirements that engineers need. The inventory system in IBM Maximo has a point of view of engineering, with many engineering details that help in enhancing the cycle of inventory and specification of each item.
The inventory management in IBM Maximo helps enhance our organization's processes and efficiency. As a former maintenance engineer, I faced many problems, such as having the same item encoded or coded in the item list twice. That doesn't happen in IBM Maximo since you have specifications. You can have exact specifications, such as product dimensions, material, and country of manufacturing. These details help avoid mis-selection of items. IBM Maximo also has alternative items that you can attach to each item. If an item balance is zero, you can see the alternatives instead of waiting for the item to arrive.
IBM Maximo has positively impacted our organization by decreasing inventory costs and optimizing engineers' work time. It has made a great impact on management and auditing cycles from scratch. You can see the status of each record anytime and track history. These aspects have improved significantly.
What needs improvement?
IBM Maximo could be improved if they added a comprehensive finance module, as that would make it a more complete standalone application. Currently, if you need specific finance software, you need to purchase something such as SAP and integrate it with IBM Maximo. Coverage in this area would help reduce dependency on additional software.
Regarding finance features, I would want to see payment capabilities added to IBM Maximo, particularly for factories making payments with providers and collections. This feature isn't adequately covered in IBM Maximo. Additionally, enhanced finance reporting and managing GL would be beneficial. IBM Maximo covers GL but only at a surface level. It doesn't provide deep account analysis.
For how long have I used the solution?
I have been using IBM Maximo for seven years.
What do I think about the stability of the solution?
What do I think about the scalability of the solution?
IBM Maximo's scalability is very good through integration or implementation. It performs very well in the scalability metric.
How are customer service and support?
The customer support for IBM Maximo is very helpful, and you have your local support. The two support systems cover most of what you will need in your support.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I previously used a different solution before IBM Maximo when I was working as a maintenance engineer. It was local software. Though I don't remember its name, it doesn't compare to IBM Maximo at all. There is a significant difference.
What was our ROI?
I have seen a return on investment with IBM Maximo as 5% of cost has been reduced by organizing manpower and material.
What's my experience with pricing, setup cost, and licensing?
Regarding my experience with pricing, setup cost, and licensing for IBM Maximo, I would rate it 8 out of 10.
I gave it this rating because the price is good, but since I'm in Egypt, the dollar rate has increased significantly. It's challenging for companies to acquire IBM Maximo since it's priced in dollars. However, when looking at global pricing, it's fair compared to competitors.
Which other solutions did I evaluate?
Before choosing IBM Maximo, I evaluated other options and determined it was the most suitable one since it covers many business areas needed by engineering departments.
What other advice do I have?
There are many good implemented functions in IBM Maximo, but I see these two functions as the most valuable ones from my point of view.
My advice to others considering IBM Maximo is that top management should hire internal team personnel who are knowledgeable about the system. A good implementation produces great results. The team should be dedicated to IBM Maximo and have substantial experience. Management should ensure people work through IBM Maximo and resist any workarounds to make it successful at their company.
I rate IBM Maximo a 9 out of 10 because of the finance section limitations. However, its cost makes sense due to competitor prices.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
IBM Maximo Developer | IBM Maximo International Program Manager
What do you like best about the product?
IBM Maximo Application Suite (MAS) is a powerhouse for organizations managing complex assets, infrastructure, and facilities. It’s not just a software suite—it’s a strategic tool for optimizing performance, reducing costs, and extending asset life.
With MAS I have more opportunities to explore and expand many potentials in fields that I think will be very interesting.
What do you dislike about the product?
Complex Setup with RHO and require heave hardware on premise.
What problems is the product solving and how is that benefiting you?
IBM Maximo Application Suite (MAS) is designed to tackle some of the most persistent and costly challenges in asset-intensive industries.
- Unplanned Downtime
- Compliance and Safety Risks
- Manual Workflows and Paper-Based Processes
Maximo and MAS: Strong Foundations for Smarter Asset Management
What do you like best about the product?
What I like best about IBM Maximo Application Suite is how it brings everything together into a unified, modern platform. The integration of AI, mobile, and scheduling tools within the same environment really enhances operational efficiency. It’s built for scale, and when configured well, it can transform how maintenance and asset management are delivered.
What do you dislike about the product?
What I dislike about IBM Maximo Application Suite is that some parts still feel overly complex or not fully intuitive -especially during initial setup or when enabling newer features. The reliance on technical skills for configuration can be a barrier, and documentation doesn’t always keep pace with the product’s evolution.
What problems is the product solving and how is that benefiting you?
IBM Maximo Application Suite is helping us manage a vast portfolio of assets and maintenance operations in a more structured, efficient, and data-driven way. It brings visibility and control across our workflows, improves compliance tracking, and supports mobile working. This leads to faster response times, better decision-making, and reduced operational risk—especially critical in regulated environments.
Review for Business IBM Maximo Application Suite
What do you like best about the product?
The Maximo Application Suite helps my company in optimizing asset utlization, reduces downtime, and somehow it extends assets life.
Maintenance cost is greatly reduced for our organization r, as we get real-time data on our systems performance and identifying potential issues before any major breakdown or Outage.
What do you dislike about the product?
It took time to get expertise, and the system and integration is bit complex and lengthy, which I assume can be make simpler for the use of a professional or startup person.
What problems is the product solving and how is that benefiting you?
Pro-Active Maintenance: It supports organizations identify or predict equipment failures before they happen., and with the help of AI prediction is somehow identified. one window or unified interface can view faults, clearance and reliability tests.
Useful but complex
What do you like best about the product?
Single pane as glass or unified experience
What do you dislike about the product?
Learning curve can be high, especially for certain features.
What problems is the product solving and how is that benefiting you?
Great for ISO 55000 alignment.
