Strong capabilities
What do you like best about the product?
Cloud based platform, Watson X, Visual Inspection and Health
What do you dislike about the product?
OpenShift is challenging and full functionality may require extra add-ons or licenses
What problems is the product solving and how is that benefiting you?
Interested in predictive maintenance and AI. Hoping this helps with complex operations
A Versatile Asset Management Environment for Users and Developers
What do you like best about the product?
I am fascinated by the environment it offers to users to configure and manage their assets. It also helps developers to easily solve issues and is a wonderful path of career for individuals to choose. The main attraction is being a versatile system.
What do you dislike about the product?
There is less documentation which users or developers find regarding issues to fix.
What problems is the product solving and how is that benefiting you?
It helps to attract customers and make them fascinated by the integration framework and many more things. Thus, it is a wonderful system to attract businesses around the globe.
Modular Flexibility with Comprehensive Industry Support
What do you like best about the product?
I really like the modular deployment and cluster implementation of IBM Maximo Application Suite, which makes it easier to have a high availability environment. I appreciate how much Maximo covers different industries and the way it implements services that can be used by other modules, like using the AI module to enable applications to use WatsonX. The fact that Maximo runs in an OpenShift cluster by default makes it more reliable and high availability achievable, unlike TRIRIGA. Additionally, the way Maximo handles authentication improves services, such as using API keys to create integrations, which TRIRIGA doesn't currently have. The modularization on Maximo helps reduce overhead from unnecessary modules being loaded on the system. I also notice that MREF being a module in MAS is improving services available in MAS Manage, like the authentication process.
What do you dislike about the product?
We had several configuration issues until we were able to get IBM Maximo Application Suite running on our AWS instance. It would be good to improve the documentation around AWS Configuration requirements, or even better if the MAS deployment scripts could apply all the required configurations. A few issues that come to mind are the creation of shared drives and network permissions.
What problems is the product solving and how is that benefiting you?
IBM Maximo Application Suite simplifies processes and supports high availability with cluster implementation. It reduces overhead through modularization and improves authentication services, unlike TRIRIGA. Maximo helps clients use AI like WatsonX across modules, enhancing reliability and integration.
ApPoint Management and Entitlements Need Improvement Despite Solid Enterprise Cloud Admin
What do you like best about the product?
I like the standard asset management suite.
What do you dislike about the product?
The ApPoint management and user entitlement assignments.
What problems is the product solving and how is that benefiting you?
A standard solution globally
Comprehensive asset tracking and predictive maintenance have transformed lifecycle optimization
What is our primary use case?
There are different use cases for IBM Maximo that I work with mostly. We use it for complete asset management. Anything that comes into the asset repository, asset management, asset evaluation, anything that comes into the asset, we use IBM Maximo.
Customers are basically more looking towards IBM Maximo for optimizing their assets and doing the asset inventory and anything that is related to asset, asset depreciation, anything that comes into the asset management, the customer is willing to go for IBM Maximo.
What is most valuable?
IBM Maximo is the best tool for the asset management solution. The solution itself is a complete solution. There are a lot of features in the solution and many things included.
IBM Maximo's asset tracking is the best.
IBM tools are quite expensive, but they are number one in the market. It depends upon the features and things that they give you. IBM Maximo is something that they provide which is incomparable to other products.
IBM Maximo's integration with AI is good, but they are still working on it because AI IBM Maximo has capability. It's an IBM product. IBM Watson is one of the products that is integrated. It's an AI product. IBM has a complete suite that you can use for the integration of any of their tools with the AI. They have the complete AI solution.
IBM Maximo's predictive maintenance is the best. IBM provides the solution that you can actually do the predictive maintenance. You can predict the things better in terms of the assets you have pushed into the system and what are the things that are going to have a life cycle completed or some sort of SLAs completed for the assets. It provides you a complete roadmap for the predictability of your assets.
IBM Maximo has excellent capabilities of reporting. It can provide reporting of any sort of dashboard that the CIOs require or the business team requires. It provides you the best reporting and there are a lot of options available for the reporting as well. At the reporting end, IBM Maximo is very powerful.
What needs improvement?
The only thing that I need from IBM Maximo is more simplicity. The application has been designed in a way that it is serving the enterprises. It needs to be simpler for the SMEs, or for the companies who can take some lighter versions. It is a tool that needs to be integrated throughout the enterprise. It's a heavy tool and heavy implementation. They should have some lighter version for small and medium enterprises, SMEs.
For IBM Maximo, it's a quite meaty situation, but the tool itself is not being procured by the companies which are at the lower side of the business. They must have some enterprise solution or a big sort of a company. The companies which have bigger market footprints buy this tool. Because of their competitiveness and their enterprise nature, the small companies are unable to do it. In different markets of the world, the regions, I can say better regions, they are not able to sell more on IBM Maximo side. Because there are some markets which cannot buy this sort of tools, it's so much expensive. IBM Maximo should do something so that the companies such as SMEs and small companies can buy their licenses.
For how long have I used the solution?
I have been working with IBM Maximo for more than a year now. It's just a year because this product is working, not for a long time.
What do I think about the stability of the solution?
IBM Maximo is completely reliable and stable. The application is reliable in terms that it is not doing anything which is not required. It's reliable because of what requirements you have pushed into the system and what requirements in terms of the asset depreciation, asset monitoring, asset valuation, everything that you want to do for the asset, it's giving you the real pictures. The software is reliable itself. It has no downtime and everything is good.
What do I think about the scalability of the solution?
IBM Maximo is scalable. It depends on the number of assets. The licensing structure is scalable. Everything is scalable. You can make it scale.
How are customer service and support?
You can evaluate IBM Maximo's customer support and technical support as seven somewhere. The support is always good. IBM support is good, but the only thing that the problem in the support is their response time. The response time is slow.
How was the initial setup?
My experience with the initial setup of IBM Maximo is that it's quite simple. IBM everything has a wizard base, so it's not a challenge for anybody to do if he knows what he wants to do. It's easy for them.
What about the implementation team?
I usually participate in the initial setup and everything for IBM Maximo. I am also doing some certifications on IBM Maximo. We will be developing a team for that. It needs huge investment as well.
What other advice do I have?
AWS is more recommended for IBM Maximo. You can go into Microsoft as well, but AWS is preferred. IBM also has their own cloud as well.
Asset management has become streamlined and decision-making is now driven by lifecycle data
What is our primary use case?
IBM Maximo is one of the best enterprise asset management solutions I have been using. In my organization, we use IBM Maximo Application Suite and its EAM and IT suite to streamline asset management, as well as maintenance and operations activities. IBM Maximo Suite helps to bring the asset lifecycle in front of decision-makers to get the best out of the client investment.
A specific example of how my team uses IBM Maximo in our day-to-day work is that it helps with asset management, facilities management, work requests, and work orders through to end life cycle. Implementing these core modules and components of IBM Maximo has allowed our organization to properly track physical assets and inventory, as well as how they are used to support end-user requests for services and supervisors or technicians picking up those requests and assessing the work to be completed.
What is most valuable?
The best features IBM Maximo offers are that it is very simple to deploy on OpenShift using Ansible playbooks. It also has excellent support for integration, is simple to configure, and the asset register is very straightforward. Work management and managing inventory are seamless.
In terms of integration support, I have used preventive maintenance, work generation, accurate work execution planning, tracking actuals, and I can easily integrate with other tools and systems.
IBM Maximo Suite gives me a single place where service cycles are standardized and tied to compliance.
IBM Maximo has positively impacted my organization as it has been a very useful tool. It reduced human error by moving away from pen and paper-based scheduling. It saved cost by minimizing unexpected downtime of assets, with approximately 50% of time being saved. We have also reduced overwork among staff by removing redundant information and smoothing task flows. It helps us scale our team without micromanaging small issues.
What needs improvement?
One way IBM Maximo can be improved is that the interface is not modern or particularly user-friendly. It takes a lot of time to load, especially when dealing with large data.
The interface should be made more intuitive and easy to customize according to user needs.
For how long have I used the solution?
I have been using IBM Maximo for four years and a few months.
What do I think about the stability of the solution?
IBM Maximo is very stable; I have not experienced any lagging or load time issues.
What do I think about the scalability of the solution?
IBM Maximo's scalability is very good as it can grow with my organization's needs. However, in terms of large data, it can sometimes load slowly.
How are customer service and support?
The customer support I experience is very responsive and proactive 24/7.
How would you rate customer service and support?
Which solution did I use previously and why did I switch?
I previously used Microsoft Azure and also Amicron Factura.
What was our ROI?
I have seen a return on investment as preventive maintenance and compliance tracking have helped streamline asset management and decision-making. We have also reduced overwork among staff by removing redundant information and smoothing task flows. It has helped us to scale our operations team without micromanaging small issues, thereby saving a lot of time.
What's my experience with pricing, setup cost, and licensing?
My experience with pricing, setup cost, and licensing is that the cost was cost-effective and the licensing cost is also reasonable, especially for mid and large enterprises. However, for smaller organizations working on a tight budget, it might exceed their budget and could be considered expensive.
Which other solutions did I evaluate?
Before choosing IBM Maximo, I evaluated other options including Microsoft Azure.
What other advice do I have?
I highly recommend IBM Maximo Suite because it gives better control over assets without needing multiple tools. It also makes planning and tracking easier and enables data-driven decisions.
I am solving the problem of employees being overworked with a better overview of who is doing what. I find the integration with IBM modules really powerful as it connects everything smoothly. The ability to capture equipment defects quickly and convert them into work orders has been a significant time-saver. I would rate this product an 8 out of 10.
Which deployment model are you using for this solution?
Hybrid Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Streamlined asset lifecycle management has reduced downtime and improves data‑driven decisions
What is our primary use case?
IBM Maximo performed well for my client in procurement, particularly in contract tracking and management. It provides an easy-to-use central hub for all relevant employees and contractors to find MSAs and SOWs, and to see a dashboard of contract status and expiration. It is also integrated with other front-end solutions to help with information intake.
What is most valuable?
IBM Maximo is my daily companion, and the software supports asset management. Using the software, we can monitor and optimize our system's performance and conduct predictive maintenance to prevent sudden downtime. The software is very robust and cost-effective.
IBM Maximo is very well suited to asset lifecycle management and system condition monitoring. The product is user-friendly and effective in managing work orders. The software pricing is much more affordable than that of other EAM systems.
The best features IBM Maximo offers in my experience include workflow, assets tracking, and integration with other apps. The software is very effective in trend analysis and downtime tracking and is well-suited for preventive maintenance and predictive maintenance. Additionally, it has ease of use and seamless integration with other tools such as M-Power, Omino, and IBM Maximo.
The reporting feature is excellent, as it allows for order and job card updates.
IBM Maximo has positively impacted my organization, as we have noticed significant advantageous changes. The use of the software has significantly improved operational efficiency in our organization by streamlining processes and preventing system failures. IBM Maximo has reduced unplanned downtime by enhancing preventive maintenance. The introduction of this product in our industry enabled data-driven decision making through real-time performance analytics and reporting.
We have experienced specific outcomes, with fewer downtime instances of around ten percent. We have also experienced improved operational efficiency in our organization of approximately seventy percent.
What needs improvement?
Many improvements are needed in the customer support service department because of delays in response, which are very costly.
One area that needs to be improved in IBM Maximo is customer support, as there are delays in responding to our queries, which can be very costly.
The software is available only in three languages: English, Portuguese, and Spanish, which limits its implementation for other language users.
For how long have I used the solution?
My experience with IBM Maximo spans approximately six to seven years.
How are customer service and support?
Customer support needs improvement due to delays in response time, which can be very costly.
What other advice do I have?
For anyone looking into using IBM Maximo, I highly recommend this tool because it is well-suited to asset lifecycle management and system condition monitoring. It is very user-friendly and effective in managing work orders. The software price is much more affordable than other EAM systems. However, improvement in customer support is needed quickly. This tool has streamlined and automated many of our complex processes, thereby saving time and reducing errors. It has provided us with real-time system performance data and alerts for potential breakdowns, which has reduced downtime by ensuring accurate, timely system diagnostics that can prevent failures. I give this product an overall rating of eight.
Automation has improved asset insights while pricing and market support still need to grow
What is our primary use case?
We are reselling IBM Maximo as well. I find the automation products to be the most valuable features.
What is most valuable?
I find the automation products to be the most valuable features. When it comes to their reporting and analytics capabilities, I find them to be superb.
What needs improvement?
IBM Maximo could learn from its competitors by going aggressive to market, probably looking at price discounting, and emphasizing orientation and training and services to the end customer directly from IBM. Those three things can help. They should promote it more in my opinion.
For how long have I used the solution?
I have been dealing with IBM Maximo for eight years.
Which solution did I use previously and why did I switch?
I usually do not recommend SAP products instead of IBM Maximo; the customer bought from SAP directly instead of buying IBM Maximo from us. They went ahead with SAP modules and modernization and improvisation there.
Which other solutions did I evaluate?
SAP has advantages over IBM Maximo in that it was for one customer who was using HANA. IBM Maximo is expensive, and it is not a very well-known product in India. People have not heard of it. We tried selling it to Pune Metro, and they wanted to integrate with SAP, but the price that was quoted was very high.
I assess IBM Maximo's integration with IoT and AI as an excellent product to work with from a future-wise and technology-wise perspective. However, it is very difficult to sell in India because of the price point and no known expertise on the feature level at IBM, along with SAP in competition, which has its own tool to provide this kind of solution for asset management.
What other advice do I have?
IBM Maximo's asset tracking feature is difficult to sell in India because of price. It is not popular in India because of price and IBM not pushing, so it is not very easy to sell. We tried pushing it to some of the people who are running metro, but we did not get any big success. My overall rating for this review is 6.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Modern, Easy-to-Use Interface with Asset Management and Monitoring in One Place
What do you like best about the product?
I appreciate that the interface feels modern and is easy to use across different devices. Having both asset management and monitoring in one place also saves me a lot of headaches and makes things much more straightforward.
What do you dislike about the product?
The downside is that getting it set up correctly can take months.
What problems is the product solving and how is that benefiting you?
It’s a very powerful and intelligent tool. It benefits me by extending the lifespan of equipment and ensuring that staff always have the correct information at hand.
Comprehensive Asset Management with Easy Setup
What do you like best about the product?
I like that I can track all my assets in one application, which makes maintenance activities and planning very easy. The setup of IBM Maximo Application Suite was very easy, especially with the OpenShift environment and Ansible playbook. It's also great for managing work orders, purchase orders, goods receipt, and invoicing, including maintaining the complete asset management lifecycle.
What do you dislike about the product?
The IBM support is a bit slow. When we raise a case to IBM, it will take some time for them to respond to all our questions.
What problems is the product solving and how is that benefiting you?
I use IBM Maximo Application Suite for asset tracking, work orders, creating purchase orders, and maintaining assets, which saves time, reduces costs, and eliminates manual paperwork.
