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Helpful tool to keep things organized
What do you like best about the product?
The team at Secureframe has been helpful in maintaining a buttoned-up dashboard for our Soc-2 compliance.
What do you dislike about the product?
Not sure how much of this I might of missed with our team but a few more integrations to avoid needing to manual upload reports of any type.
What problems is the product solving and how is that benefiting you?
Secureframe is removing need for us to manually maintain all aspects of Soc-2 compliance. Helpful integrations for completing training and background checks as needed for our organization.
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Very Strong SOC Support
What do you like best about the product?
Secureframe is an efficient way to progress through obtaining a SOC designation. I appreciate how easy and organized I become when I am using all the features of Secureframe to comply with SOC controls. Secureframe provides draft policies, templates for controls, tracks employee onboarding, and vendor evaluations.
What do you dislike about the product?
It can take just a bit of time to become familiar with how the software is organized. Even now, I sometimes struggle to remember where I accessed a particular feature.
What problems is the product solving and how is that benefiting you?
Secureframe is perfect for companies who perhaps can't designate a single person as their information security expert. The software contains all the information needed in one place. I appreciated my implementation specialist very much. She answered questions quickly, sent additional information to supplement her response, and made several great suggestions for MDM and background check vendors. All her vendor suggestions saved us money. But the best part is how streamlined the audit becomes. The auditors who use their platform to audit our records are not only thorough and knowledgeable, but also quick and much less expensive than our local firm!
Responsive Customer Service
What do you like best about the product?
Guided support from certification auditors.
What do you dislike about the product?
Nothing really. You get what you put into it.
What problems is the product solving and how is that benefiting you?
Without Secureframe, we would have had no possibility of completing the SOC2 audit ourselves.
Secureframe provides tools that track annual renewal data, so we don't have to track it.
Secureframe employs ex-auditors familiar with all aspects of the process to guide you to a successful certification.
Secureframe provides tools that track annual renewal data, so we don't have to track it.
Secureframe employs ex-auditors familiar with all aspects of the process to guide you to a successful certification.
Helpful Staff
What do you like best about the product?
Secureframe's seamless integration with systems like Okta, Kandji, and JustWorks makes it simple to obtain compliance certifications. Their directions are simple and their customer service staff is constantly available to assist.
What do you dislike about the product?
It could take more work to pass compliance testing for platforms like GitHub and Google Cloud Platform (GCP). The software occasionally has bugs that can interfere with the status indicators in a particular region.
What problems is the product solving and how is that benefiting you?
Secureframe is an excellent option for start-up businesses because it offers thorough, detailed step-by-step instructions for completing compliance. Secureframe ensures your company will benefit over the long term by abiding by stringent security requirements. Their excellent compliance solution streamlines the process with simple instructions and smooth platform interfaces.
Easier preparation for security audit
What do you like best about the product?
Straight forward communication and extensive knowledge of their employees.
What do you dislike about the product?
Nothing to dislike so far, everything has been as expected or better.
What problems is the product solving and how is that benefiting you?
Secureframe is helping us with preparations for security compliance audit.
Streamlined compliance implementation and support
What do you like best about the product?
Navigating compliance frameworks can be a daunting task for most organization. Secureframe breaks it down in to easy manageable steps. Each control of Secureframe is mapped to a clearly defined task(s). The platform polls the necessary information from several key platforms to automatically check for compliance on those platforms.
What do you dislike about the product?
This can become a better platform if there are periodic/ad-hoc reminders for tests which are failing for specific owners. This could be achieved with something as simple as an email getting sent out to a specific person if a test fails.
What problems is the product solving and how is that benefiting you?
Secureframe excels at automating and polling the necessary information from cloud platforms to check for compliance. For the failing tests, it clearly gives direction on how to resolve them.
Solid auditing platform that is easy to use.
What do you like best about the product?
Secureframe gives our team a centralized place to view where we are in our progress toward SOC II compliance. It is very user-friendly and provides all the tools a team needs to start their journey toward their compliance framework of choice.
What do you dislike about the product?
Overall, the Secureframe platform has been stable and relatively bug-free. My only major complaint is that some things aren't explained well in the UI. For example, user accounts that have been deactivated still show in the UI without explanation. The customer support team has been great working on issues like this but it has led to some wasted cycles looking into accounts that no longer exist but are present in the dashboard for auditing purposes.
What problems is the product solving and how is that benefiting you?
Secureframe is providing us with a centralized auditing platform for all our of compliance and GRC efforts. Packaging a robust vendor management system with a GRC platform put them above most other platforms we looked at.
Secureframe Streamlines Annual SOC 2 Compliance Audits
What do you like best about the product?
We really like how Secureframe integrates with all our key platforms: Okta (identity and access management), Kandji (MDM), JustWorks (HRIS), Google Workspace (email, and collaboration), and Vetty (background checks). Thanks to these integrations, as well as prior work we did for our SOC 2 audit last year, approximately 130 out of 198 SOC 2 compliance tasks in Secureframe this year passed without any work required on our end.
Additionally, the Vendors tab in Secureframe makes it easy to track annual vendor reviews for all the SAAS tools we use. The tool allows you to designate the type of vendor and data they process, upload compliance documentation for the vendor (SOC 2 Type I/II, ISO 27001), and mark the date of engagement and date of last review for a vendor. Based on the data you input, Secureframe will calculate a recommended risk level associated with the vendor. This data then automatically feeds into a compliance task that will automatically pass if you’ve completed all your vendor reviews and marked the date of last review to be within the last year.
Additionally, the Vendors tab in Secureframe makes it easy to track annual vendor reviews for all the SAAS tools we use. The tool allows you to designate the type of vendor and data they process, upload compliance documentation for the vendor (SOC 2 Type I/II, ISO 27001), and mark the date of engagement and date of last review for a vendor. Based on the data you input, Secureframe will calculate a recommended risk level associated with the vendor. This data then automatically feeds into a compliance task that will automatically pass if you’ve completed all your vendor reviews and marked the date of last review to be within the last year.
What do you dislike about the product?
Compliance tests tied to certain systems, such as Google Cloud Platform (GCP), Jira, and GitHub may require more work on your end to ensure passage. This is to be expected because these are complex systems, and they require work on your end to ensure all your resources are properly tagged and secured. However, it can sometimes be tricky to get everything configured correctly in these systems, and you may have to write exceptions to pass certain tests.
If you ever get stuck, contact your Customer Success Manager, as they can help guide you through resolving many of these issues.
If you ever get stuck, contact your Customer Success Manager, as they can help guide you through resolving many of these issues.
What problems is the product solving and how is that benefiting you?
Secureframe streamlines the process of completing our annual SOC 2 compliance audits. By integrating with most of our key systems, they remove the need for us to manually document the compliance of many of our systems to our auditors, which saves us a lot of time.
While Secureframe is not a perfect solution, we really appreciate their willingness to work with us, listen to our feedback, and improve their product based on it over time.
To get the most out of your partnership with Secureframe, it is beneficial to maintain communication with your Customer Success Manager and Renewals Manager early on. This will allow you to openly communicate feedback, gain valuable knowledge on how to best use the platform, and ensure you remain aligned when it comes time to renew and continue your partnership.
While Secureframe is not a perfect solution, we really appreciate their willingness to work with us, listen to our feedback, and improve their product based on it over time.
To get the most out of your partnership with Secureframe, it is beneficial to maintain communication with your Customer Success Manager and Renewals Manager early on. This will allow you to openly communicate feedback, gain valuable knowledge on how to best use the platform, and ensure you remain aligned when it comes time to renew and continue your partnership.
Compliance Made Easy
What do you like best about the product?
I appreciate Secureframe's ease of use, how clearly it lays out what's needed for each compliance framework, and the fact that I have a single place where I can keep track of our evidence. I also love how responsive their team has been with questions and feedback, and that they partner with our auditors to make the audit process incredibly smooth.
What do you dislike about the product?
Nothing major. We occasionally run into small snags with the software, but their support team and our account rep respond very quickly anytime we encounter something we're not sure is correct. They've also made several improvements to the software since we started working with them, indicating they take feedback, functionality, and user experience seriously.
What problems is the product solving and how is that benefiting you?
Secureframe is making it easier to manage the process of achieving security and compliance certifications and attestations. We have used them to become both SOC and HIPAA compliant, and in an organization where our resources are limited and we don't have a large team to handle this undertaking, I'm not sure we'd have been able to do it otherwise.
The best security compliance management and automation tool.
What do you like best about the product?
The other product integration, help document and automated policy template.
What do you dislike about the product?
Sometimes test cases are not listed correctly. Other than this, everything is working great.
What problems is the product solving and how is that benefiting you?
It's helped me to comply with industry standards and regulations such as SOC 2 and ISO 27001. It also simplifies and automates the compliance process, making achieving and maintaining compliance easier.
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