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Simplified Our Compliance Journey Dramatically
What do you like best about the product?
The support from the customer service team is top-notch, and they held our hands (cross-functional team) throughout. What I also liked about the platform was how user-friendly it was. I'm not technical, but to manage tasks and track progress, for example, for controls related ot Google Workspace or Jira, the interface was intuitive and transparent.
What do you dislike about the product?
You may overlook the reminders of due tasks just depending on email. It would be nice if alerts via Slack were a bit more integrated when it comes to tasks so they’re more visible for my team.
What problems is the product solving and how is that benefiting you?
My vision as a Project Manager is to leading complex projects. “Secureframe provided the order and guidance that we so desperately needed, as this was our first time going through an ISO 27001 certification. It removed all the guesswork and manual spreadsheets, and provided me with one source of truth about our state of compliance. This was critical for tracking between our tech team on Jira, and the rest of the company through Google Workspace, so we could actually get this entire process manageable and efficient.
Secureframe Makes Third Party Risk Easy to Manage.
What do you like best about the product?
It's easy to use, even if you're not super technical. We love the built in templates and how it automates vendor checks. Customer support has been great and it works well with our other tools. Getting started was smooth thanks to their helpful team.
What do you dislike about the product?
There's a bit of learning curve at first because there are so many features. Some parts like customizing questionnaires, cloud be more flexible. The interface cloud also use small tweaks to make it easier to navigate for new users.
What problems is the product solving and how is that benefiting you?
Secureframe helped us take control of how we manage third party and supplier risk. Before, things were manual and scattered. Now we have one place to track everything, automate vendor reviews, and stay on top of compliance. It saves us time and gives us a clear view of our vendor risk levels.
Secureframe A Reliable Partner For Vendor Security and Privacy Assessments
What do you like best about the product?
Secureframe customer support is genuinely one of the best parts. The team is friendly, quick to respond and really knows their stuff. The platform is also super easy to use, with features that actually make sense and fit into workflow. Setup was smooth and it integrates well with the tools we already use. You can tell they care about making the experience better over time.
What do you dislike about the product?
When we first stared, some of the template felt a bit too board for how we work, so we had to tweak things to better suit our vendor processes. It took a bit of extra effort, but once everything was customized things ran smoothly. A bit more flexibility upfront would've made setup eve easier.
What problems is the product solving and how is that benefiting you?
Secureframe made it so much easier for us to handle vendor security and privacy assessments at LawVu. We used to spend way too much time managing compliance across vendors, but their platform brought order and clarity to process. It saved our team a lot of time and et us focus more on our core work software development.
Our Cloud Compliance Program’s Central Nervous System
What do you like best about the product?
The app works as the lightning rod for our compliance initiative, that is exclusively geared towards securing our Salesforce ecosystem. The platform’s support to automatically gather and map all evidence from Salesforce (user access reviews, login audits, configuration settings) to specific SOC 2 /ISO 27001 controls is outstanding. This automation has eliminated hundreds of hours of manual work as evidence collection was conducted in the past. Integration was a breeze and the real-time view it gives us into our compliance posture is critical for reporting to the board and running audit engagements effectively.
What do you dislike about the product?
The out of the box integrations are good, onboarding the platform to understand certain of our custom Salesforce security and sharing settings required initial input from us. It would be helpful to see additional ways to handle complete out-of-the-box integrations are good; however, onboarding the platform to understand certain of our x CRM setups.
What problems is the product solving and how is that benefiting you?
Secureframe addresses the key challenge of scaling and precision in cloud compliance. Although our reliance on Salesforce has been increasing, manually vouching for the security of our CRM data simply didn't scale for us. Secureframe makes this process automated, ensuring that we are always assured that customer data is secure. This is beneficial for our business because it saves time in audit preparation, reduces risk, and gives confidence to our sales and service teams that the platform they sell and support is secure and compliant.
Scaling to Secure the Connected Fitness Experience
What do you like best about the product?
And our infrastructure is very complex, covering hardware, mobile apps and video streaming. That Secureframe can weave compliance together in these various domains is powerful. With how smoothly Cider integrates into our AWS ecosystem and CI/CD pipelines, we are able to enforce these same security controls at every level of our delivery process from code commit down to a streamed workout played within a member's home. The ability to automatically obtain evidence for the thousands of IOT devices we have in our network is critical for scaling out our compliance efforts in a dependable manner.
What do you dislike about the product?
It is a software and cloud platform predominantly. We have had to create a few custom integrations in order to support all of our unique security controls around our hardware devices and transferring that data.
What problems is the product solving and how is that benefiting you?
It unifies security and solves the problem of siloed security. Previously, there were a variety of teams managing compliance across different parts of our ecosystem. Secureframe is the source of truth. This provides our members with a seamless and secure experience, whether they’re using the app, the bike or our web platform, which is critical to maintaining trust in our brand.
Powerful sales acceleration tool that makes it easy for selling teams to do the results they need.
What do you like best about the product?
Secureframe has been one of our most effective sales enablers. In today’s market, a thorough security review has become a baseline requirement for any enterprise sales cycle. Before we adopted Secureframe, these reviews created significant bottlenecks, with deals delayed for weeks as my team scrambled to answer lengthy questionnaires. Now, with the Third-Party Risk Management module, we can take a proactive approach by sending prospects a secure, branded link that demonstrates our compliance status, complete with automated evidence requests and risk scores. This has allowed us to shorten the sales cycle considerably and establish trust right away, enabling us to focus on our value proposition instead of getting bogged down in security paperwork.
What do you dislike about the product?
The sales structure is excellent. While Wade is correct, I find that the reports are often too technical. I would appreciate having more 'executive summary' options that I could share with non-technical buyers, giving them a high-level overview of what we do without overwhelming them with technical details.
What problems is the product solving and how is that benefiting you?
This solution addresses the direct challenge of 'security friction' in the sales process. It turns what was once a defensive, reactive task into a proactive competitive advantage. As a result, we are now able to close deals more quickly, since we can more effectively demonstrate our commitment to security compared to organizations that still rely on manual, less dependable workflows. This improvement has a noticeable impact on both our revenue velocity and our win rates.
Streamlined SOC 2 Compliance with Helpful Integrations
What do you like best about the product?
I really value the integrations with our vendors and tools, as they make it easier to automatically monitor compliance. Having everything connected in one place streamlines our process and saves time.
What do you dislike about the product?
The distinction between tests and tasks can feel a bit redundant, and it can be confusing when certain tests show as not in compliance while the broader section still appears compliant. It would also be helpful if the platform made it clearer which items are truly required for SOC 2 versus which are optional.
What problems is the product solving and how is that benefiting you?
Secureframe provides a centralized framework for managing SOC 2. It gives us one place to track requirements, monitor progress, and check off tasks, which has made our compliance process more organized and manageable.
Smoother travel for customer data, from checkout to luggage tag
What do you like best about the product?
In travel, customers entrust us with personal information as well.
What do you dislike about the product?
The approach is very much about control, based on technical controls and HR controls. I would like to see more physical security compliance features, as that's applicable for our retail stores and warehouse space.
What problems is the product solving and how is that benefiting you?
It addresses the problem of operationalizing compliance for a hybrid business model (e-commerce and offline). It's one system for managing and aggregating evidence from our online store, warehouse management system, and point-of-sales systems. This bird’s eye view serves us well by steadfastly maintaining (and protecting) a consistent brand experience for our customers, regardless of where they might engage with us -and that is paramount for a lifestyle brand founded on trust.
Empowering Community Banks in the War Against FinTech Security
What do you like best about the product?
Our product is the digital front-end for community financial institutions so their security is our security. Secureframe enables us to concretely demonstrate the strength of our platform to our bank and credit union customers. Easy integration with our cloud infrastructure and the programmatic interface allow us to program compliance evidence gathering against hundreds of client instances. It was able to short cut our work by taking interpretations that we freely provided into the system and then with some coding, applying them to areas of the framework which usually takes months.
What do you dislike about the product?
The vendor risk management module is in depth and comprehensive, but the workflow around managing assessments for small data providers that have niche data becomes repetitious.
What problems is the product solving and how is that benefiting you?
It bridges the “trust gap” for smaller financial institutions that want to modernize. We can actually at this point send them a compliance pack to generated for Secureframe which will cut down their own due diligence loops dramatically. That’s a strong competitive positioning for us, and lets us win deals against bigger players by having better, auditable security.
Reliable Compliance Platform with Excellent Support
What do you like best about the product?
Secureframe has been a solid partner in our compliance journey. The platform is intuitive and covers a wide range of frameworks, making it easier to manage SOC 2, ISO 27001, and vendor risk assessments in one place.
- The automation of evidence collection and control testing is a huge time-saver.
- Dashboards are clean and easy to navigate.
- Customer Success Managers are responsive and knowledgeable, they’ve been great at helping us troubleshoot and stay on track.
- The automation of evidence collection and control testing is a huge time-saver.
- Dashboards are clean and easy to navigate.
- Customer Success Managers are responsive and knowledgeable, they’ve been great at helping us troubleshoot and stay on track.
What do you dislike about the product?
System Glitches: Like many SaaS platforms, occasional bugs or glitches occur. However, these are typically resolved quickly by the support team.
Questionnaire Upload Limitations: The questionnaire upload feature could use improvement, it doesn’t always read the uploaded content accurately, which can be time-consuming to fix manually.
Questionnaire Upload Limitations: The questionnaire upload feature could use improvement, it doesn’t always read the uploaded content accurately, which can be time-consuming to fix manually.
What problems is the product solving and how is that benefiting you?
Secureframe is solving the challenge of managing multiple compliance frameworks efficiently. It automates evidence collection, control tracking, and vendor risk assessments, which used to be manual and time-consuming. This has helped us stay audit-ready with less effort and more confidence. The platform also centralizes our compliance activities, giving us better visibility across SOC 2, ISO 27001, and other frameworks. Real-time dashboards and integrations with cloud services make it easier to monitor and maintain our security posture. Overall, it’s reduced operational overhead and improved the consistency of our compliance processes.
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