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A Seamless Path to SOC 2 with a Truly Supportive Partner
What do you like best about the product?
Our experience with Secureframe has been nothing short of amazing. Going into our SOC 2 journey, we weren’t entirely sure what to expect, but the platform made everything feel straightforward and manageable. The tools are user-friendly, the integrations saved us countless hours, and the real-time tracking kept everyone on the same page.
What truly made the difference, though, was our Customer Success Manager. He was incredibly responsive and he always available to answer our questions, walk us through best practices, or just check in to make sure things were running smoothly. He also made a point to keep us updated on new features and improvements as they rolled out, which helped us take full advantage of the platform as it evolved.
Thanks to Secureframe, we not only achieved compliance but built stronger internal processes in the process. It felt less like working with a vendor and more like working with a partner who genuinely cared about our success. Highly recommend!
What truly made the difference, though, was our Customer Success Manager. He was incredibly responsive and he always available to answer our questions, walk us through best practices, or just check in to make sure things were running smoothly. He also made a point to keep us updated on new features and improvements as they rolled out, which helped us take full advantage of the platform as it evolved.
Thanks to Secureframe, we not only achieved compliance but built stronger internal processes in the process. It felt less like working with a vendor and more like working with a partner who genuinely cared about our success. Highly recommend!
What do you dislike about the product?
Secureframe has a lot of powerful features, but I found the initial onboarding experience a bit overwhelming. The platform presents a ton of information up front, which can make it difficult to know where to start, especially for teams going through their first compliance process. There's definitely a learning curve, and without prior experience in frameworks like SOC 2, it can feel like information overload.
That said, once you get familiar with the layout and workflows, the platform does become more intuitive. And while the tool itself could benefit from a more guided, step-by-step learning experience, the support team and Customer Success Managers are responsive and helpful when you reach out.
Overall, Secureframe has solid potential, but I’d love to see a more beginner-friendly approach for first-time users, especially those managing compliance on small or resource-limited teams.
That said, once you get familiar with the layout and workflows, the platform does become more intuitive. And while the tool itself could benefit from a more guided, step-by-step learning experience, the support team and Customer Success Managers are responsive and helpful when you reach out.
Overall, Secureframe has solid potential, but I’d love to see a more beginner-friendly approach for first-time users, especially those managing compliance on small or resource-limited teams.
What problems is the product solving and how is that benefiting you?
Secureframe is helping us solve the complexity and time-consuming nature of managing compliance, specifically for SOC 2. Before using the platform, we weren’t sure how to approach the process efficiently or confidently. Secureframe simplifies that by automating evidence collection, integrating with our existing tools, and giving us a clear, centralized view of our compliance posture.
The biggest benefit has been time savings and peace of mind.
The biggest benefit has been time savings and peace of mind.
Great for lean businesses
What do you like best about the product?
The SecureFrame system makes it very easy to get started with SOC2. The framework of tests and evidence they provide (in conjunction with great auditor partners) takes away the need to have pricey consultants.
Onboarding is simple, with many integrations if your infrastructure and other tools are largely cloud-based/SaaS. Your Customer Success contact will happily spend time with you to answer questions and make sure you are successful.
The largest benefit as a lean team, in my opinion, is the ability to set everything up properly, and then not need to spend much time year over year worried about the next audit. Not needing to use the software on a daily basis is huge, as the team can instead focus on more customer-facing matters.
Onboarding is simple, with many integrations if your infrastructure and other tools are largely cloud-based/SaaS. Your Customer Success contact will happily spend time with you to answer questions and make sure you are successful.
The largest benefit as a lean team, in my opinion, is the ability to set everything up properly, and then not need to spend much time year over year worried about the next audit. Not needing to use the software on a daily basis is huge, as the team can instead focus on more customer-facing matters.
What do you dislike about the product?
While it's great that SecureFrame has integrations, there's still a good chance that for some aspects you'll have to fallback to manual evidence collection. The tests can also be fairly rigid, and won't handle alternative solutions well. It's best to have a decent understanding of SOC2 so that you can work with your auditors to ensure you're not doing needless work that has no benefit other than turning a SecureFrame test green.
What problems is the product solving and how is that benefiting you?
SecureFrame solves our SOC2 compliance needs. In our space, this is required by many larger and/or more sophisticated clients.
Very helpful in organizing needs for audit.
What do you like best about the product?
I really like the automated evidence collection, this feature is very helpful as it reduces the manually work on the team to collect these evidence.
What do you dislike about the product?
need more integrations options with certain vendors, would like to integrate with other vendors used by company but they are not available. Custom integrations would be helpful.
What problems is the product solving and how is that benefiting you?
Audit Management, helps with organizing and drive work needed for audit and compliance.
Straightforward experience
What do you like best about the product?
Easy to use, hands-on onboarding and support
What do you dislike about the product?
Takes a long time to get setup, more could be automated
What problems is the product solving and how is that benefiting you?
Getting SOCII compliance
Rapidly UX/UI
What do you like best about the product?
Secureframe team demonstrated a deep understanding of our industry specific needs and delivered an intuitive userfriendly interface that significantly improved our internal processes. the design is clean, modern, and easy to navigate, which has reduced onboarding time and increased user engagement across our teams
What do you dislike about the product?
No significant drawbacks encountered so far
What problems is the product solving and how is that benefiting you?
the modern design of secureframe helps our team and also therr user centric approach a responsive and collaborative team
Eliminated manual polisy chores compliance in the fast lane.
What do you like best about the product?
Secureframe freed our team from time consuming spreadsheet work by centralizing policy management and automating evidence collection . The platform integrations and clear workflow made compliances scalable and far less tedious.
What do you dislike about the product?
Initial setup required some adjustment to our existing processes, but the payoff in efficiency made the transition worth while.
What problems is the product solving and how is that benefiting you?
Secureframe has saved us hundreds of hours by streamlining compliances tasks and aligning effort across security , operation and audit team . it's turned compliances into a manageable repeatable that support long term scalability.
The mobile version of the UI is not as smooth as the desktop
What do you like best about the product?
The user interface is clean and easy to navigate, which helps our team work efficiently, the dashboard is well organized, making it simple to find and manage compliance tasks. the design is modern and intuitive, reducing the need for extensive training.
What do you dislike about the product?
Some features could be more customizable to better fit our specific workflows
What problems is the product solving and how is that benefiting you?
Secureframe's UI has made our compliance processes much clearer and faster. it helps us easily track what's done and what's pending, saving us time. the simple design has improved our team's overall productivity by reducing confusion.
Faster multiple framework compliance closing deals more efficiently.
What do you like best about the product?
Secureframe accelerated our path to multi framework compliance, allowing our Customer Success team to handle client audit request with greater speed and confidence. The integrated approach streamlines evidence collection, reduce RFP turnaround and make compliance task less disruptive to daily operation.
What do you dislike about the product?
The only challenge was ensuring all departments adapted to the new processes at the same pace. once aligned , the efficiency gains were clear.
What problems is the product solving and how is that benefiting you?
By centralizing compliances workflows and automating evidence gathering secureframe helps meet multiple framework requirement fasters. This efficient boost client trust, speeds up deal closures and positions us more competitively in the data service space.
A Reliable compliance partner that scale with you
What do you like best about the product?
The on boarding experience was incredibly smooth, and the platform made a complex, often overwhelming process feel structured and manageable. The automated evidence collection, task tracking, and integration with our cloud infrastructure saved our team countless hours. What stood out most was the proactive support from the customer success team they understood our use case deeply and helped us stay on track without the usual back and forth. We also appreciated how intuitive the dashboard is, even for first time users.
What do you dislike about the product?
While the platform does a great job overall, some customisation around policy templates and reporting could be improved. There were minor moments when we wished for more flexibility in how tasks were assigned or tracked internally. That said, their team is responsive to feedback and always seems open to iterating based on user needs.
What problems is the product solving and how is that benefiting you?
We needed to rapidly scale our information security practices without building a large in house compliance team from scratch. Secureframe gave us a clear road map for meeting standards like SOC 2 and ISO 27001 while reducing the operational burden. The biggest benefit is confidence knowing that we’re audit ready and can demonstrate trust to partners and stakeholders without constant manual effort. It’s allowed us to focus on growth without worrying about compliance falling behind.
Saved $120k and compliant with SOC 2 & HIPAA in Six Months.
What do you like best about the product?
Secureframe made it possible to achieve both SOC 2 and HIPAA compliance quickly and cost effectively. The platform is intuitive , well organized and supported by a responsive team that provide clear guidance. its automated and structured workflow kept us on track and audit ready in just six months.
What do you dislike about the product?
No major draw back so far the only challenges was ensuring our internal team could keep pace with the platform 's fast moving milestones,
What problems is the product solving and how is that benefiting you?
Secureframe saved us approximately $120,000 in consulting and audit related cost while enabling compliance with two major framework simultaneously. it consolidated our compliance efforts, reduced manual work and ensured we could maintain high security and privacy standard without straining resources.
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