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Personalized Service
What do you like best about the product?
Our contacts have been consistent for years and they are fast to respond whenever we have inquiries. They make it very easy to evaluate frameworks and try new product features. They clearly prioritize customer success and long-term relationships over nickel and diming customers.
What do you dislike about the product?
Navigation can be a little cumbersome if you aren't in the app regularly.
What problems is the product solving and how is that benefiting you?
General compliance for our audit frameworks. Easily allows auditors to engage with and request evidence. Allows us to quickly evaluate overlap with other frameworks.
Our DevOps team loves Secureframe
What do you like best about the product?
Their dashboard makes it easy to see compliance issues at a glance. We can determine where we're falling short and assign owners. Additionally whenever we do our yearly audits, our auditors have access to our Secureframe dashboard making the process seamless.
What do you dislike about the product?
Nothing bad to say - we've been a customer + fan for years.
What problems is the product solving and how is that benefiting you?
Secureframe provides us compliance awareness and readiness, strengthening our security posture and expediting our annual certification process with our auditors.
Efficient SOC 2 Type 1 Audit Guidance
What do you like best about the product?
Secureframe’s team is extremely helpful and responsive. They provide clear guidance, actionable recommendations, and make the entire SOC 2 audit process easy to follow. Their platform is intuitive and keeps everything well-organized.
What do you dislike about the product?
So far, our experience has been very positive. If anything, some automated reminders can be a bit frequent, but overall, the support and platform outweigh this minor issue.
What problems is the product solving and how is that benefiting you?
Secureframe is helping us streamline the SOC 2 Type 1 compliance process at CircleBlack. Their team provides clear, actionable guidance on what controls need attention, what specific evidence is required, and how to address any test failures. One of the biggest time-savers is that we don’t need to re-upload evidence that’s already been provided — the team reviews what's in place and only asks for what’s actually needed. This clarity and efficiency make it much easier to stay on track and prepare confidently for our audit.
Faster and more confident audits when using Secureframe after a year
What do you like best about the product?
Time spent sharing and capturing evidence for auditors has dramatically decreased thanks to Secureframe integrations and previous years screenshot & doc uploads being properly indexed and expiring on schedule. Rather than figuring out how best to convey evidence for a particular test, we can refer back to what corresponding evidence was satisfactory the previous year, making our SOC2 and PCI audits almost stress-free. Finally best practice guidance on policy and addendums are also a great time saver to get started when audit frameworks evolve.
What do you dislike about the product?
The initial setup is painful but unavoidable - fortunately we got a lot of help from Secureframe themselves. One current shortcoming is the inability to tag AWS assets as being out of scope (this is also an issue within AWS SecurityHub itself) so there are still tasks currently manually completed that hopefully can be automated at some point.
What problems is the product solving and how is that benefiting you?
Our auditors work directly with Secureframe as a repository of audit evidence, saving lots of time capturing evidence manually, and ensuring no controls and tests get missed prior to the audits starting.
Solid!
What do you like best about the product?
Secureframe is a mature platform that gets the job done.
What do you dislike about the product?
I don't have anything negative to say! Highly recommended.
What problems is the product solving and how is that benefiting you?
Secureframe helps us with obtaining SOC2 compliance.
Secureframe has worked very well for us!
What do you like best about the product?
The team is respsonsive and accessible helping us to remain SOC2 compliant.
What do you dislike about the product?
We had a few issues with email authentication.
What problems is the product solving and how is that benefiting you?
Soc 2 Compliance. Helps our audits run smoothly.
Secureframe made our SOC2 Certification manageable and a success
What do you like best about the product?
Secure is an easy intuitive way to manage all the requirements to successfully meet your compliance needs. Any obstacles we encountered were quickly addressed by SecureFrame support and our Customer Success Manager.
What do you dislike about the product?
Nothing but great things to say about Secureframe. All interactions with the Secureframe team were positive and professional. A rare find these days!
What problems is the product solving and how is that benefiting you?
Many clients in our industry require SOC compliance to be considered as a vendor/partner. Secureframe helped us navigate the challenges associated with SOC compliance and has helped us year after year to maintain our compliance.
Great product - great integration
What do you like best about the product?
Secureframe dramatically simplifies the compliance process. What I appreciate most is how intuitive the platform is for navigating complex frameworks like SOC 2 and ISO 27001. It automates evidence collection across our cloud infrastructure, saving us dozens of hours each audit cycle.
Their integrations with AWS, Google Workspace, and our identity provider made onboarding seamless. The policy templates and task-tracking system helped our team stay focused and aligned. Plus, the customer success team is proactive, responsive, and truly invested in our success—they feel like a partner, not just a vendor.
Their integrations with AWS, Google Workspace, and our identity provider made onboarding seamless. The policy templates and task-tracking system helped our team stay focused and aligned. Plus, the customer success team is proactive, responsive, and truly invested in our success—they feel like a partner, not just a vendor.
What do you dislike about the product?
While the platform is strong overall, some of the integrations—especially with lesser-used tools—can be a bit fragile or limited in scope. In a few cases, we had to manually upload evidence or troubleshoot sync issues, which undercut some of the automation benefits.
Additionally, the UI can feel a little rigid when trying to customize workflows or tailor policies beyond the templates provided. More flexibility and deeper API access would go a long way toward making Secureframe a truly embedded part of our compliance operations.
Additionally, the UI can feel a little rigid when trying to customize workflows or tailor policies beyond the templates provided. More flexibility and deeper API access would go a long way toward making Secureframe a truly embedded part of our compliance operations.
What problems is the product solving and how is that benefiting you?
We use Secureframe to manage our SOC 2 and ISO 27001 compliance programs, and it’s helped us eliminate the chaos that usually comes with audit prep.
Before Secureframe, evidence collection was time-consuming and scattered across tools. Now, it’s mostly automated—integrating directly with our cloud infrastructure, identity provider, and ticketing systems. That’s saved us weeks of manual effort and helped ensure we’re always audit-ready.
It also streamlines policy management and task assignment across teams, giving us better visibility into gaps and deadlines. As a result, we’ve shortened our audit cycles, improved internal accountability, and can demonstrate compliance with confidence when talking to enterprise customers.
Before Secureframe, evidence collection was time-consuming and scattered across tools. Now, it’s mostly automated—integrating directly with our cloud infrastructure, identity provider, and ticketing systems. That’s saved us weeks of manual effort and helped ensure we’re always audit-ready.
It also streamlines policy management and task assignment across teams, giving us better visibility into gaps and deadlines. As a result, we’ve shortened our audit cycles, improved internal accountability, and can demonstrate compliance with confidence when talking to enterprise customers.
Secureframe - easy and all in one place
What do you like best about the product?
I love how all my compliance is compiled into one platform. I can get a holistic view of how my company is doing from one dashboard. I can also manage different tasks all in one place.
What do you dislike about the product?
It can be difficult to get all the integrations set up between different software providers
What problems is the product solving and how is that benefiting you?
Secureframe makes our SOC 2 audits very easy and clean to track. It also lets us track employee policy review health, vendor health, and we use it for our trust center so our vendors/clients can perform their due diligence on us. I love it.
Secureframe Guidance
What do you like best about the product?
Brandon from SF has been great at guiding me through not only their software but the entire SOC 2/Type 2 process. I am new to all of this so his guidance has been instrumental. Couple that with the product's intuitive design and its been great.
What do you dislike about the product?
I can't think of anything to say here. All positive.
What problems is the product solving and how is that benefiting you?
SF helps me stay on top of our SOC2/T2 compliance.
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