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Great customer service.
What do you like best about the product?
The customer service. The team is very responsive and helpful.
What do you dislike about the product?
I would appreciate if there were more AI features available to help prepare for the audit.
What problems is the product solving and how is that benefiting you?
Making it easy for us to get audited and be prepared for audit.
Great integrations and customer support
What do you like best about the product?
Secureframe has the integrations that our business needs and their customer service personnel have been very helpful, guiding us and providing recommendations.
What do you dislike about the product?
Even with all of the integrations, there is still manual work to be done. This is minimal but it would be great to have more tools to automate even more.
What problems is the product solving and how is that benefiting you?
Secureframe helped us easily prepare for our SOC 2 audit.
The team was very helpful in getting us set up and acclimated. Software gives us just what we need.
What do you like best about the product?
Software is easy to learn and gives us what we need. The team was so great in helping us with the learning curve as we got ISO certified for the first time.
What do you dislike about the product?
Nothing notable here, they have been really solid on all fronts.
What problems is the product solving and how is that benefiting you?
We were working towards ISO compliance and certification for a few years, spinning our wheels. Finding Secureframe helped us get to the finish line in a hurry with their software and guidance, simplifying the complex problem for us.
Secureframe made achieving SOC 2 compliance effortless.
What do you like best about the product?
Visibility to requirements and customer support.
What do you dislike about the product?
Payment could be more flexible to allow for monthly installments.
What problems is the product solving and how is that benefiting you?
Getting audit-ready for SOC 2 compliance.
Helpful for compliance
What do you like best about the product?
Secureframe makes managing compliance much easier by centralizing tasks and documentation into one organized platform. The user interface is clean and intuitive, and the onboarding process is straightforward. I also appreciate the automated reminders and workflows that help ensure nothing slips through the cracks. Customer support has been helpful and professional when I’ve had questions, and the integrations with other tools add convenience.
What do you dislike about the product?
Occasionally, the reporting from Secureframe doesn’t perfectly align with our MDM for a small number of devices. It seems to be more of an edge case than a common issue, but improving that consistency would make the platform even better.
What problems is the product solving and how is that benefiting you?
We use Secureframe for security compliance and audit management, serving as our central source of truth for SOC 2 audit purposes. Having everything consolidated in one platform streamlines preparation, reduces the back-and-forth of gathering evidence, and helps ensure we stay organized throughout the audit process.
Worked as Advertised!
What do you like best about the product?
Very good set of instructions on what it takes to become SOC2 compliant at an affordable rate.
What do you dislike about the product?
Given the many integrations, sometimes it takes a while for all the detailed changes to show up in the platform.
What problems is the product solving and how is that benefiting you?
It is helping us to become SOC2 compliant.
Streamlined Compliance Process
What do you like best about the product?
Automates compliance tasks and provides clear guidance throughout the process.
What do you dislike about the product?
Some integrations require extra configuration and setup time.
What problems is the product solving and how is that benefiting you?
Helps manage SOC 2 compliance by automating evidence collection, tracking requirements, and reducing manual work.
Streamlined SOC 2 Compliance for HR Teams. Great Automation with Room for Improvement
What do you like best about the product?
As an IT specialist supporting HR operations at a mid sized company, Secureframe has become essential for managing our SOC 2 compliance requirements. I use the platform daily for monitoring compliance status and weekly during audit preparation cycles, and the clean interface makes frequent use manageable without overwhelming complexity.
The employee portal is exceptionally well designed for HR workflows, our team can easily track mandatory training completions and policy acknowledgments without constant IT intervention, which has reduced my daily support tickets significantly. The visual dashboard with color coded status indicators (red, yellow, green) provides instant visibility into compliance gaps, which is crucial when supporting both customer operations and internal audit processes.
Customer support deserves recognition for their responsiveness during implementation and ongoing guidance. The centralized policy management and task delegation features have streamlined our compliance workflows considerably, and the integrations that work well (particularly with our core HR systems) have automated several previously manual processes.
The employee portal is exceptionally well designed for HR workflows, our team can easily track mandatory training completions and policy acknowledgments without constant IT intervention, which has reduced my daily support tickets significantly. The visual dashboard with color coded status indicators (red, yellow, green) provides instant visibility into compliance gaps, which is crucial when supporting both customer operations and internal audit processes.
Customer support deserves recognition for their responsiveness during implementation and ongoing guidance. The centralized policy management and task delegation features have streamlined our compliance workflows considerably, and the integrations that work well (particularly with our core HR systems) have automated several previously manual processes.
What do you dislike about the product?
The initial setup was significantly more complex than anticipated, requiring substantial time investment to configure properly for our HR specific compliance needs. While the support team provided assistance, the onboarding process could be more streamlined for mid sized organizations like ours.
The integration experience has been inconsistent, while some connections work smoothly, others require extensive manual configuration or simply don't deliver the promised automation. Most frustratingly, despite marketing promises of automated evidence collection, we still manually upload the majority of our documentation and screenshots, which defeats one of the platform's primary value propositions.
Reporting functionality lacks flexibility when creating custom compliance reports for executive leadership, often requiring workarounds. Additionally, the automated risk alerts don't always account for the realities of smaller IT teams, occasionally flagging items as high risk that are appropriately managed given our company size and resource constraints.
The integration experience has been inconsistent, while some connections work smoothly, others require extensive manual configuration or simply don't deliver the promised automation. Most frustratingly, despite marketing promises of automated evidence collection, we still manually upload the majority of our documentation and screenshots, which defeats one of the platform's primary value propositions.
Reporting functionality lacks flexibility when creating custom compliance reports for executive leadership, often requiring workarounds. Additionally, the automated risk alerts don't always account for the realities of smaller IT teams, occasionally flagging items as high risk that are appropriately managed given our company size and resource constraints.
What problems is the product solving and how is that benefiting you?
As a mid sized HR company, we needed a centralized solution for SOC 2 compliance that wouldn't overwhelm our small IT team. Secureframe provides a clear overview of outstanding compliance tasks and creates a structured path to certification, which previously felt unmanageable with manual processes.
The employee portal has significantly reduced my daily support workload by allowing HR staff to independently track their mandatory training and policy acknowledgments. The centralized policy management and visual dashboard help me identify compliance gaps quickly, ensuring we stay audit-ready without constant manual monitoring.
While we still handle more manual evidence upload than expected, the platform has streamlined our overall compliance workflow and provided the structure needed for a team our size to maintain SOC 2 certification effectively.
The employee portal has significantly reduced my daily support workload by allowing HR staff to independently track their mandatory training and policy acknowledgments. The centralized policy management and visual dashboard help me identify compliance gaps quickly, ensuring we stay audit-ready without constant manual monitoring.
While we still handle more manual evidence upload than expected, the platform has streamlined our overall compliance workflow and provided the structure needed for a team our size to maintain SOC 2 certification effectively.
Easiest way to SOC2
What do you like best about the product?
Our SOC2 process was so seamless with the help of Secureframe.
We can detect any security issue very quickly thanks to the periodic checks.
We can detect any security issue very quickly thanks to the periodic checks.
What do you dislike about the product?
There is not much that I dislike. Maybe manual refreshes are not applied immediately, but a very small issue.
What problems is the product solving and how is that benefiting you?
It helps us to get SOC2, and made everything so easy.
Intuitive user interface, super customizable
What do you like best about the product?
Secureframe’s best feature is their super easy and intuitive interface that allows users to take advantage of built-in features at no expense to heavy customization which is every user’s dream. In addition to allowing a mix of technology integration and fully customized SOC 2 controls and tests, the software streamlines evidence collection and makes audits much easier to navigate, with a sleek visual dashboard for live progress tracking.
Dedicated customer service support with weekly touchpoint meetings whether customers are actively in an audit or not makes Secureframe my company of choice.
Dedicated customer service support with weekly touchpoint meetings whether customers are actively in an audit or not makes Secureframe my company of choice.
What do you dislike about the product?
Secureframe lacked some of the RBAC features expected from audit software providers, necessitating workarounds. However, each and every one of our suggestions or feedback made it onto their development roadmap inclusive of more granular access control so I cannot really complain!
What problems is the product solving and how is that benefiting you?
Saving time, streamlining processes, reducing human error, easier evidence collection, insight into progress (completion and evidence expiry) - these are all things that we previously struggled with due to assessments being highly manual (Outlook, SharePoint, tons of Excel) and auditor-driven.
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