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Easy to use, helping us ask good questions
What do you like best about the product?
I didn't really know where to start in working towards our SOC 2 report. It's a large undertaking, with lots of different parts. Their system has made it easy to get started, and continue working away at producing evidence piece by piece. Their customer success folks help by answering questions and keep us on track with our progress.
What do you dislike about the product?
Some of their integrations could use some work, with weird refreshing steps required to get thigns in sync.
What problems is the product solving and how is that benefiting you?
We're working towards obtaining a SOC 2 report, they've been incredibly helpful in this work.
Recommendations to others considering the product:
All the players in the space offer similar integration sets, look at exactly what you need, and the help the company offers. Our customer success person has been fantastic at keeping us moving.
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Super fast and smooth Soc 2 compliance
What do you like best about the product?
- Extremely responsive through the whole process via slack
- Easy to use and intuitive platform
- Great recommendations on auditors
- Easy to use and intuitive platform
- Great recommendations on auditors
What do you dislike about the product?
Nothing at all, it was perfect. We did not have any complaints
What problems is the product solving and how is that benefiting you?
Achieving soc 2 compliance quickly and smoothly
Recommendations to others considering the product:
It's a no brainer
The team is so responsive and helpful
What do you like best about the product?
The 1:1 attention the team gives you to help solve complicated issues
What do you dislike about the product?
The secureframe site itself is not the most intuitive, there are often bugs when syncing information- and a lot has to be entered manually
What problems is the product solving and how is that benefiting you?
SOC2 compliance, secureframe saved us so much time having to figure out what was required of our team
Top marks
What do you like best about the product?
We love the team and platform at Secureframe. From the first day, they've been there to hold our hand and make a messy process feel relatively painless. They've also been flexible in working with us as we grow.
What do you dislike about the product?
What's to dislike. They're an amazing team, their platform is beautiful and easy to navigate, and they are well priced. We have no complaints and look forward to an enduring partnership.
What problems is the product solving and how is that benefiting you?
We are working with them on our SOC2 certification, including audits of our technology platforms, background checks on our personelle, and generation of policies.
Beautifully designed product and process.
What do you like best about the product?
From start to finish, our team was very pleased with the Secureframe platform. The easy-to-use Reports tab helped us get SOC 2 ready in under three months. We looked at a few alternatives before signing with Secureframe, and I can assure you that you won't find a better product, process, or group of People in this space.
What do you dislike about the product?
I think there is a slight of a learning curve in the beginning to get up to speed, especially if you're looking to get prepared in a short period of time (for the first time ever). While there are tons of integrations out of the box, I think it'd be cool to see Secureframe open up an API to other app developers to connect into their ecosystem. For example, we use Themis for managing certain policies and procedures internally and would like to see it communicate with our Secureframe Policies tab.
What problems is the product solving and how is that benefiting you?
We're looking to enhance our network security and infrastructure and receive SOC 2 Type I and Type II reports. We were able to get SOC 2 ready in under three months. It was also very beneficial to connect with Secureframe's partner network of auditors. The entire process was very transparent - from both pricing and execution standpoints.
Great vendor!
What do you like best about the product?
High touch, informed, and professional. Appreciate all the help!
What do you dislike about the product?
Nothing. Was great! Appreciate all the help!
What problems is the product solving and how is that benefiting you?
Soc2 compliance
SecureFrame provided a Streamlined SOC2 Type 2 Process
What do you like best about the product?
The online tool and integrations were very usable and helped us work independently. It was helpful to have the shared Slack channel and Google Drive as well to answer questions and share documents.
What do you dislike about the product?
There were a few bugs with the integrations, several of the work items related to Cloud Providers needed back and forth to resolve.
What problems is the product solving and how is that benefiting you?
We are obtaining SOC2.
Great service
What do you like best about the product?
Secureframe treats you like a person, their platform is robust yet clear, and their representatives really work with you one on one to help your progress towards compliance and totally understand what you need.
What do you dislike about the product?
There are some items that need to be added or removed on the backend. But, due to their great connection, it doesn't take long for me to request that edit and them to execute on it.
What problems is the product solving and how is that benefiting you?
We are preparing for SOC2 compliance and need the support and guidance of experts. Secureframe has worked with us closely to ensure that we create, update, and verify the right materials and items.
Recommendations to others considering the product:
There are other players in the space that may be flashier, but connect with Secureframe, ask them questions, and explore your needs.
Great customer support, time saving platform
What do you like best about the product?
Customer support & 3rd party service integrations
What do you dislike about the product?
Lack of auto reminders and evidence collection for integrated services.
What problems is the product solving and how is that benefiting you?
1. First time SOC 2 setup: policy documents & checklists
2. Working with an auditor: the SecureFrame audit manager is on our side to help with policy mapping and initial evidence collection.
2. Working with an auditor: the SecureFrame audit manager is on our side to help with policy mapping and initial evidence collection.
Amazing, informative, and quick support from the Secureframe team members!
What do you like best about the product?
I love the one-on-one support we receive with the Secureframe team members. They are quick to respond, knowledgeable, and patient with our questions. As this is our first time getting certified for SOC2 and ISO, there was a lot of confusion I had with this process. However, Alex and Jonathan at Secureframe so kindly walked us through every step of the way! With the Secureframe portal itself, I love how the website is integrated with other platforms (ex. Slack, Google, etc) to see exactly what steps are needed/see what is missing from our company. Secureframe has a fantastic alerting and reporting system that outlines every category of the certification process and lets us know what is needed. It is also an excellent tool for maintenance of SOC2/ISO. I had full trust and confidence in my Secureframe managers and could confidently rely on them if I needed help. Secureframe was instrumental in this entire process and we loved them!
What do you dislike about the product?
Although Secureframe is great at alerting for specific categories, there was still a lot of self-learning that I had to do along the way. It would be great if some education was provided on what the SOC2 categories entail and why (ex. Asset management, Vendor Management, Why "x" policy needs to be in place). It would also be great if Secureframe could provide some alternatives/options for each category for further guidance.
What problems is the product solving and how is that benefiting you?
With the SOC2/ISO process, there was a lot of things we didn't know until we started using Secureframe. There's a lot of mystery and information overload regarding this whole process, so it's nice to have someone who is familiar with all the controls to fall back on. We realized there is a LOT of maintenance that needs to be done with SOC2/ISO and I have confidence that someone at Secureframe will help us answer a question that we may have.
Recommendations to others considering the product:
You won't regret choosing Secureframe with your compliance help. They are friendly, knowledgeable, and the website is easy to review.
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