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External reviews

364 reviews
from G2

External reviews are not included in the AWS star rating for the product.


    Hospital & Health Care

Easy Prep; Confidence for your Audit

  • March 06, 2024
  • Review verified by G2

What do you like best about the product?
Their knowledge base of their ISO and SOC individuals is invaluable. I had 100% confidence in their answers and experience. Their interface makes it easy to show auditors evidence quickly. Customer support is friendly and easy to talk to. Very welcoming. Auditors can also gain access to the company's PrecisePK instance. Good for maintaining our Information System as well. Integrations with our other vendors is helpful.
What do you dislike about the product?
Some of the features can improve user experience-wise. Although modern and UI friendly, some things like the risk register can be improved upon. Some features clunky and disorganized but could get used to them with time.
What problems is the product solving and how is that benefiting you?
We were unsure what policies to implement. Our original processes were confusing and we were not confident while doing our own research. Secureframe gave us the confidence to pass the audit and everything is centralized in one place, which is super helpful during audit walkthroughs.


    Christy X.

Team is very responsive and thorough with their guidance!

  • March 05, 2024
  • Review verified by G2

What do you like best about the product?
The communication with the team via Slack. They were very responsive and patient with our questions.
What do you dislike about the product?
Secureframe had a lot of bugs and stalled our progress occasionally. A lot has improved recently though.
What problems is the product solving and how is that benefiting you?
We are building a more robust system within our company, including enforcement of policies and stronger security networks.


    Arjun L.

It's all about the great people

  • February 27, 2024
  • Review verified by G2

What do you like best about the product?
More than even the wonderful product and service Secureframe offers, my interactions with the team have really set them apart. During the sales process Andrew was a great guide who really helped me understand what I would need. I didn't feel pressued or sold to, in fact he helped me find a much more cost effective way to achieve my goals. My account manager Bruce has also been great to work with and always empathetic to our particular challenges and needs. Great people make all the difference!
What do you dislike about the product?
So far nothing bad to report, the team has been helpful to resolve all challenges.
What problems is the product solving and how is that benefiting you?
We needed to build out a security center to help our customers build confidence that our software and processes are secure and compliant.


    Higher Education

Great for keeping your compliance organized and on-track

  • February 27, 2024
  • Review verified by G2

What do you like best about the product?
Secureframe makes it easy for us to manage compliance and documentation all in one place. It's significantly streamlined our SOC2 review process, and our auditor is clearly happy when they realize we're using Secureframe, as it also makes the process easier for them.
What do you dislike about the product?
Haven't experienced any significant downsides, and software seems to be readily improving.
What problems is the product solving and how is that benefiting you?
We need to maintain SOC2 compliance, and Secureframe makes this straightfoward.


    Computer Software

Solid platform foundation; new features roll out regularly

  • February 22, 2024
  • Review verified by G2

What do you like best about the product?
Secureframe integrates with all of my cloud providers and makes it easy to build evidence for my auditors. Since my auditors are also fluent in Secureframe, it saves me an incredible amount of time building narratives and evidence. My account manager has been great.
What do you dislike about the product?
The non-cloud integrations are still weak. It doesn't integrate with common training tools, Jira and GitHub support are minimal, and there's a plethora of tools I have to audit that just don't integrate yet.
What problems is the product solving and how is that benefiting you?
Secureframe makes completing a SOC2 Type 2 audit a breeze.


    Scott M.

Excellence all around

  • February 21, 2024
  • Review provided by G2

What do you like best about the product?
Software was easy to use, staff was excellent to work with, prompt responses.
What do you dislike about the product?
I really don't have anything negative to say, I had a great experience with staff and software.
What problems is the product solving and how is that benefiting you?
Organizing all the documents and schedules for compliance


    Manufacturing

SOC II Audit Preparation with Secureframe.

  • February 18, 2024
  • Review verified by G2

What do you like best about the product?
The portal is fantastic, but their support staff and coaches are simply the best we've ever dealt with.
What do you dislike about the product?
We have encountered zero issues or challenges.
What problems is the product solving and how is that benefiting you?
Taking a company with a brand new infrastructure that has never been through a SOC II Audit from 0 to 100 in a compressed timeframe. They have been helping every step of the way.


    Kevin J.

The people and the product made it easy for us to get started with real results.

  • February 17, 2024
  • Review verified by G2

What do you like best about the product?
It's intuitive and does a great job at informing you where you are and where you need to to direct your efforts.
What do you dislike about the product?
I haven't had any issues with SecureFrame as of yet, I didn't understand a couple of things in the beginning but a soon as those issues where explained, it was all crystal clear.
What problems is the product solving and how is that benefiting you?
Understanding all the moving parts and setting direction.


    Jason G.

SOC 2 Readiness Simplified

  • February 16, 2024
  • Review provided by G2

What do you like best about the product?
Simplifies SOC 2 readiness project management, while making training tasks and tracking of tasks easy. Also automates notifications for tasks to complete to the right party. Don't have a frame of reference with other tools, but I don't see where the tool could be improved.

Customer support has also been helpful in the odd case I needed help with something.
What do you dislike about the product?
Perhaps the email notifications being a bit too persistent, but I also appreciate that there are advantages to why the tool is designed for them.
What problems is the product solving and how is that benefiting you?
Project management for SOC 2 readiness


    Information Technology and Services

Ease of use to aid SOC2 compliance process

  • February 15, 2024
  • Review verified by G2

What do you like best about the product?
Pretty straightforward and useful tool to implement and use. Good customer support. Easy to integrate with other tools we use.
What do you dislike about the product?
Sometimes the connectors would stop working randomly so we have to reconnect the integrators again. SecureFrame needs to implement MFA options to login.
What problems is the product solving and how is that benefiting you?
SOC2 compliance. Comprehensive tool to aid us in the process.