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Smoother travel for customer data, from checkout to luggage tag
What do you like best about the product?
In travel, customers entrust us with personal information as well.
What do you dislike about the product?
The approach is very much about control, based on technical controls and HR controls. I would like to see more physical security compliance features, as that's applicable for our retail stores and warehouse space.
What problems is the product solving and how is that benefiting you?
It addresses the problem of operationalizing compliance for a hybrid business model (e-commerce and offline). It's one system for managing and aggregating evidence from our online store, warehouse management system, and point-of-sales systems. This bird’s eye view serves us well by steadfastly maintaining (and protecting) a consistent brand experience for our customers, regardless of where they might engage with us -and that is paramount for a lifestyle brand founded on trust.
Empowering Community Banks in the War Against FinTech Security
What do you like best about the product?
Our product is the digital front-end for community financial institutions so their security is our security. Secureframe enables us to concretely demonstrate the strength of our platform to our bank and credit union customers. Easy integration with our cloud infrastructure and the programmatic interface allow us to program compliance evidence gathering against hundreds of client instances. It was able to short cut our work by taking interpretations that we freely provided into the system and then with some coding, applying them to areas of the framework which usually takes months.
What do you dislike about the product?
The vendor risk management module is in depth and comprehensive, but the workflow around managing assessments for small data providers that have niche data becomes repetitious.
What problems is the product solving and how is that benefiting you?
It bridges the “trust gap” for smaller financial institutions that want to modernize. We can actually at this point send them a compliance pack to generated for Secureframe which will cut down their own due diligence loops dramatically. That’s a strong competitive positioning for us, and lets us win deals against bigger players by having better, auditable security.
Reliable Compliance Platform with Excellent Support
What do you like best about the product?
Secureframe has been a solid partner in our compliance journey. The platform is intuitive and covers a wide range of frameworks, making it easier to manage SOC 2, ISO 27001, and vendor risk assessments in one place.
- The automation of evidence collection and control testing is a huge time-saver.
- Dashboards are clean and easy to navigate.
- Customer Success Managers are responsive and knowledgeable, they’ve been great at helping us troubleshoot and stay on track.
- The automation of evidence collection and control testing is a huge time-saver.
- Dashboards are clean and easy to navigate.
- Customer Success Managers are responsive and knowledgeable, they’ve been great at helping us troubleshoot and stay on track.
What do you dislike about the product?
System Glitches: Like many SaaS platforms, occasional bugs or glitches occur. However, these are typically resolved quickly by the support team.
Questionnaire Upload Limitations: The questionnaire upload feature could use improvement, it doesn’t always read the uploaded content accurately, which can be time-consuming to fix manually.
Questionnaire Upload Limitations: The questionnaire upload feature could use improvement, it doesn’t always read the uploaded content accurately, which can be time-consuming to fix manually.
What problems is the product solving and how is that benefiting you?
Secureframe is solving the challenge of managing multiple compliance frameworks efficiently. It automates evidence collection, control tracking, and vendor risk assessments, which used to be manual and time-consuming. This has helped us stay audit-ready with less effort and more confidence. The platform also centralizes our compliance activities, giving us better visibility across SOC 2, ISO 27001, and other frameworks. Real-time dashboards and integrations with cloud services make it easier to monitor and maintain our security posture. Overall, it’s reduced operational overhead and improved the consistency of our compliance processes.
Trust, Health Care Financing One Automated Control at a Time
What do you like best about the product?
We are in the health care finance business, and so we need to be the firewall between patients, medical providers and financial organizations. For our small team, the platform's ability to automate evidence collection for important frameworks like SOC 2 and HIPAA is a force multiplier. The simplicity of deployment was critical, as it allowed us to integrate Open Lending’s platform with our core banking systems and patient data platforms relatively fast. Real-time notifications of configuration drifts in our Azure environment have saved us from potential threats proactively on PHI and financial data.
What do you dislike about the product?
As a small company, the price was an important consideration. We also discovered that some of the higher-end features aimed at larger enterprises introduced complexity we didn’t need right out of the gate.
What problems is the product solving and how is that benefiting you?
It solves heavy compliance overhead for a lean team. It removes the manual proof that our banking partners and medical practice customers need to believe that we are a safe, compliant holder of sensitive information. This automation empowers our engineers to work on building features which help patients get care, instead of spending time to manually prepare for audits.
Building Your Business: A solid base for client-based advice
What do you like best about the product?
In my job, I consult with customers regarding what they have to work with us (and that may include talking about our digital tools such as the virtual try-on app or the home try-on program). This naturally brings up issues of privacy. Secureframe provides me, and the entire advisory team, with that foundational understanding to engage with these concerns in an authentic way. It shows that the organization is serious enough and has spent money on a system for keeping security organized, so we’re recommendations come off as more credible.
What do you dislike about the product?
The flow of information from the platform to customer-facing staff is quite good, but I don’t have as much sense for what it means for me and the back-end systems I touch daily.
What problems is the product solving and how is that benefiting you?
It addresses the issue of credibility in advisee-adviser dialogs. When a customer is at stake, security is no longer theoretical. Secureframe offers the confidence to give our customers reliable advice and know that they’re going to be safe in exploring these new services on which we stake the ethos of what it is that we do. That way we get the most invested customers who are happiest with our Service model.
Locking Down the Data Pulse of Millions of Athletes
What do you like best about the product?
In our workplace, where we handle extremely sensitive biometric data collected through wearable gadgets, demonstrating robust protection isn’t a nice option it’s our license to operate. The seamless integration with our Kubernetes clusters and the AWS environment allowed us to deploy compliance monitoring without having to rewrite any of our infrastructure.Auto evidence collection of the controls regarding encryption of the data and ownership is perfect. It embeds security into our CI/CD pipeline, where compliance is a byproduct of our development process, not an afterthought.
What do you dislike about the product?
The depth the platform goes into cloud security is wonderful but we found initially that we were needing to script our own tooling for some of the data pipeline services that isn’t managed out-of-the-box.
What problems is the product solving and how is that benefiting you?
It’s a solution to the problems of scale and trust. We cannot manually handle SOC 2 and HIPAA compliance for billions of data points as we continue to scale. Secureframe automates that and can provide a proof to our athletes that they take the privacy of their own health data seriously. This directly helps aligns them with pro sports leagues and health orgs who won’t be able to accept the guess work on part of user’s security overall company posture.
Creating Customer Confidence at the Point of Sale; RTC Process
What do you like best about the product?
On the sales floor, consumer confidence is everything. If a customer is wary about handing over an email address for a digital receipt or payment security, I can reassure them on what we do. “Secureframe has the training and documentation that allows our sales team to have these conversations intelligently.” It’s not merely a back-end utility; it’s a front-line weapon that aids us in inspiring confidence and closing sales, especially when we’re talking about services that entail more sensitive data like prescription management.
What do you dislike about the product?
Our initial training for our large, disbursed retail team took a long time to roll-out effectively across all of the sites.
What problems is the product solving and how is that benefiting you?
It’s a translation of complicated security to one simple customer benefit: peace of mind. It arms our team with the information we need to reassure customers that their data is safe it is immediate relief in lowering purchase anxiety while building long-term trust. This helps with conversions and customer satisfaction scores for my store.
Safeguarding Medical Records in Today’s Retail Climate
What do you like best about the product?
Just so we’re clear here, as an OD supporting a retail brand I am ethically responsible to protect all patient health information (PHI), meaning any eye and Rx records. It’s a clear and easy to follow framework that really brings the digital side of our business into compliance with HIPAA. It’s one less thing for me to worry about when a patient tries our home try-on service or shares their prescription information on our site that they are using the best digital security model. The product makes complicated set of needs simple for our whole team.
What do you dislike about the product?
The clinical staff educational packages, albeit comprehensive are in need of ways to make them more interesting and for all types of learning styles to understand Extensive training modules were delivered.
What problems is the product solving and how is that benefiting you?
It addresses the key issue of how to facilitate healthcare compliance and retail consumer experience. It maintains that we are in compliance with our ethical and legal responsibilities without compromising the ease, convenience and innovation our patients have come to expect. This does a disservice to our practice because we cannot safely provide the kind of services patients want, while at the same time protecting their PHI.
Secureframe Makes Cloud Compliance Simple and Stress Free
What do you like best about the product?
The Platform is super easy to use and packed with helpful features. we love how it connects with our cloud tools and keeps everything organized. Their support team is always helpful, and the policy templates saved us tones of time. We check it almost daily it's become a key part of our workflow.
What do you dislike about the product?
Some alerts can be a little noisy and a few integrations needed extra setup. Turing things just right takes some time, and for teams with a complex cloud setup, Onboarding can feel a bit slow. it's not the cheapest tool out there, but it's worth it for what we get,
What problems is the product solving and how is that benefiting you?
Secureframe takes the chaos Out of staying compliant in the cloud. for a retail business like ours, it automates evidence collection, monitors configs and helps us stay audit ready without wasting. it's cut down our manual work and k=lets us focus more on running the business.
Secureframe Simplifies Audit Management For Our Healthcare Team.
What do you like best about the product?
The Platform is user friendly, even for non tech staff, we use it daily to monitor controls, check reports and stay audit ready. Their templates, real time dashboards and integrations with our systems [ Like HR and Cloud Tools} are very helpful. Customer support has also been responsive and knowledgeable throughout.
What do you dislike about the product?
Some integrations took extra setup, especially with our customer systems. It also takes time for new users to understand all the audit terms and controls. The pricing can feel high if you want advanced reporting features, but overall, it's been worth it for the peace of mind during audits.
What problems is the product solving and how is that benefiting you?
Secureframe helps us manage audits with less stress. Before, audit prep was messy lots of manual work and chasing documents. Now, we track everything in one place, automate evidence collection and get ahead of issues before audits time. it's saved our team time and improved compliance visibility.
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