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Easiest way to deploy and manage printers
What do you like best about the product?
Easy printer driver uploads, printer mapping, and deployment via small client install on endpoints.
Great customer service support.
Great pricing for EDU environments.
Great customer service support.
Great pricing for EDU environments.
What do you dislike about the product?
50 printer limit with additional costs to purchase more licensing in packs of 25.
Support for plotters is limited, although I understand the complexities of plotters is it's own beast.
Support for plotters is limited, although I understand the complexities of plotters is it's own beast.
What problems is the product solving and how is that benefiting you?
Allows end users to self-install printers from an easy to configure printer portal with floor maps. Printer install calls were one of the most common calls helpdesk would get. Now they never get them at all! Especially great for large lab environments where you can just tell the print client to auto-deploy a given printer or set of printers without needing to visit each station.
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Global print solution
What do you like best about the product?
When we first signed up with Printerlogic, we were able to reduce our Physical Print Servers to zero. That is a savings of well over tens of thousands of dollars.
What do you dislike about the product?
The Mobile print solution needs to be better, but it's getting there.
What problems is the product solving and how is that benefiting you?
Mobile print solution. It will give our users the ability to print from their phones and tablets easier than ever.
Printers Simplified
What do you like best about the product?
The ease of deployment and configuration for our entire fleet of printers. It is very simple for the average user to add a printer quickly. The metrics make it possible for me to see how our printers are being utilized.
What do you dislike about the product?
So far, nothing! The product has done what I expected and I am looking forward to more improvements like being able to set quotas for people across our printers.
What problems is the product solving and how is that benefiting you?
I needed to get rid of my local printer server and standardize the drivers my users had on their devices. I needed to be able to make some printers available to only a few people, selectively
User friendly printer mapping!
What do you like best about the product?
For me, the best part of PrinterLogic is that our customer base no longer has to call the Help Desk, who in turn contacts Desktop Support, in order to map a printer.
What do you dislike about the product?
I miss a reporting feature that allows you to poll a printer, and see everyone who has that printer mapped to their system. I think that would be a great feature to add.
What problems is the product solving and how is that benefiting you?
The biggest problem that PrinterLogic provided a solution for is the time that was previously spent by the customer, our Help Desk, and Desktop Support in getting a printer mapped for an End-User.
They are able to do it t hemselves!
They are able to do it t hemselves!
It was very easy to implement. The one time I needed support, they were very helpful.
What do you like best about the product?
We recently changed our printers to different models across all of our sites. After updating the drivers and IP information, the transition was smooth, and most users never noticed a change.
What do you dislike about the product?
We had a previous MSP that managed our printers. They also used PrinterLogic. After we separated from that MSP, and implemented our own setup for PrinterLogic, There were a few issues uninstalling the old client and installing the new. After we developed scripts for that purpose, it was no longer a problem.
What problems is the product solving and how is that benefiting you?
Prior to implementing PrinterLogic, we attempted to use Windows server print management. However, we had inconsistent results. I had also used PrinterLogic in a previous company and was impressed with it. I "sold" the expense vs. benefit of printer logic to upper management and am so glad I did. It's been a lifesaver.
Application is great for admins and end users
What do you like best about the product?
Easy to manage our printers and easy for end users to access / install those printers.
What do you dislike about the product?
New VA was a challenge to setup and deploy
What problems is the product solving and how is that benefiting you?
Solving easy printer information deploys after printer changes (eg IP addresses, drivers)
Great product, far more advanced than the competition
What do you like best about the product?
PrinterLogic is fully cloud-based, unlike some of the other big competitors who claim to be a Saas Solution, yet when you dig a little deeper, they require you to have on-site servers or infrastructure. We also needed a full Chromebook solution printing which PrinterLogic is; again other companies were using workarounds. The client and Admin interface is very simple and intuitive for users, and we received great support when during the initial setup and configuration. We are now rolling this out to Windows users so that no matter what device you have, users get the same experience; this will free up our support teams from having to install drivers and printers manually.
What do you dislike about the product?
I am not sure there is much to dislike about it, it does what it says on the tin, and makes our user's printing experience much more straightforward and seamless.
What problems is the product solving and how is that benefiting you?
Allowing a simple SAAS based secure printing solution for both Chromebook and windows users, this has allowed us to remove print servers and have a Cloud-based printing solution.
Customer Service is their priority
What do you like best about the product?
We appreciate the excellent customer service we receive from PrinterLogic. They take the time to understand the questions and provide thoughtful and helpful answers. We have had some issues that took several calls to resolve and PrinterLogic stuck with us all the way through.
What do you dislike about the product?
Response times can be a little long, but we realize that is probably because they are very busy.
What problems is the product solving and how is that benefiting you?
We are receiving support for issues with Vasion imports and indexing.
Does what we need and simplifies Printer Management
What do you like best about the product?
Ease of use. Simplified Printer Management. Increased controls.
What do you dislike about the product?
We like just about everything. We don't have any complaints.
What problems is the product solving and how is that benefiting you?
We've used PrinterLogic for years now, can't imagine going back to just Windows Printer Management.
Toll that get the job done without hassle.
What do you like best about the product?
Ease of printer management with cool features like profiles allows you to change configuration on needed bases.
What do you dislike about the product?
I wish there were more options on a mass scale deployment options and authentication verification to server. Sometimes you will have to manually enter the authorization code to complete communication to the server.
What problems is the product solving and how is that benefiting you?
It allows users to add printers on the go without needing an IT department. Easy print management with a click of a button. Our IT team will have more time for important tasks
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