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PrinterLogic SaaS

PrinterLogic | 1

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External reviews

386 reviews
from G2

External reviews are not included in the AWS star rating for the product.

    Oil & Energy

PrinterLogic does exactly as they promised it would.

  • May 15, 2023
  • Review provided by G2

What do you like best about the product?
It is seemless to the users. They never even know they are switching from our print servers to the cloud.
What do you dislike about the product?
I would hope at some point they support V4 drivers so that we can update all our printer drivers.
What problems is the product solving and how is that benefiting you?
By using PrinterLogic we have been able to retire all of our print servers company wide.

    Chris B.

Made it possible to manage so many printers

  • May 15, 2023
  • Review provided by G2

What do you like best about the product?
The printer deployment is simplified, and you can make deployments as easy or as complex as you like with rules.
What do you dislike about the product?
No driver repository. Other similar products have certified printer drivers.
What problems is the product solving and how is that benefiting you?
This resolved our android printing issue.

    Mechanical or Industrial Engineering

Simple and efficient

  • May 15, 2023
  • Review provided by G2

What do you like best about the product?
It is a simple and efficient cloud printing platform that is helping us to drive our global strategy to simply our infrastructure
What do you dislike about the product?
So far I have found some issues importing wide format (plotter) devices yet I haven't tried enough to validate all instructions I received from printerlogic
What problems is the product solving and how is that benefiting you?
Simplifying onsite infrastructure

    Dominic P.

Hands down the easiest and best products to use

  • April 28, 2023
  • Review provided by G2

What do you like best about the product?
Printer logic is one of the easiest products I have used as an IT Administrator in my 20+ years in the industry. I was given the demo with zero expectations, but I couldn't stop once I started. I had the application setup myself in just a few hours and deployed it the next day.

This application is so easy for the end users to use, and the administration, once setup, never has to change. Want to change a driver? BAM, its done and deployed. Want to deploy a printer? BAM, it's done and deployed.

I have used this product in a 57 user law firm and now I am working to implement it in a 200+ user law firm.
What do you dislike about the product?
I simply can't find anything that I don't like about the product.
What problems is the product solving and how is that benefiting you?
With the PrintNightmare virus forever affecting the way Microsoft print servers work, this was an easy solution to the problem.

    Erik T.

Beta software that constantly breaks without warning.

  • April 05, 2023
  • Review verified by G2

What do you like best about the product?
Top-level support techs are responsive and great - but not even they can fix the bugs that I can find or present. They did a serious amount of bug tracking and a great job following up with me usually until the end. They have so much promise and so many great IDEAS but the features never work and their programmers can't seem to fix simple problems quickly if at all - but they do manage to break a lot with updates.
What do you dislike about the product?
They promised a lot of features, all of which never worked correctly, required almost 8 months to get working, and even once we had things working - some update happened on their back end of things and broke badge release for all of our Windows clients. Their response was to uninstall the new printer logic client from every workstation and reinstall an older version - but they do not have a way to automate this or "roll back" to a previous client. Google Sync could not pull our groups. AD sync could not work with Chromebooks. iOS app will rejuvenate old print jobs that have already been released and deleted months later. Identity linking was required (and an extra cost) to tie our Google and AD groups together, but then searching for users was impossible since you can only search by the link ID and not the user's name or email anymore. Off-network printing never worked and support's low-tier techs dropped the ball and we never managed to address that bug. Email printing did work briefly but stopped working after some SaaS updates we didn't ask for or want. But honestly not being able to just release our print jobs with a badge and have the badge information populate from ANY source (google, AD, etc.) was about a six-month process and TONS of my own time troubleshooting for them and with them on the phone. The final straw was their promise that the CPA (an app that runs on your big MFP units) would be compatible with any Sharp running OSA 5 or higher and Lexmarks with a specific version or higher. After we received our new print fleet - we could not get the CPA app to install on our newest big Sharp printers which made all the work to get the badges working on our old print fleet pointless since now that our badges would sync from Google, we couldn't use them.

I really like the premise and idea that PrinterLogic has, but we finally set up a PaperCut trial, and had our systems up and running after 3-4 days, badges syncing, software deployed to printers, and all our users migrated from PrinterLogic to PaperCut.
What problems is the product solving and how is that benefiting you?
We have given up waiting on PrinterLogic's tech support to fix issues that should not have been an issue in a non-beta product. Their software is massively buggy - confusing to even them for troubleshooting, and even thought they have our data in house, and have procedures to get granted access, we do not control when and what happens to our data so changes they make for other customers affect our account and mess things up on a global scale.

    Stu R.

Printer Logic is rapidly becoming the best option for enterprise printer management.

  • March 03, 2023
  • Review verified by G2

What do you like best about the product?
The best thing about Printer Logic is that you are no longer bound to cumbersome print servers and clunky Windows "add printer" interfaces. Printer Logic makes it easy for Administrators and Users to manage their printer fleet and easily add printers to workstations.
What do you dislike about the product?
The only real issue with Printer Logic is that it is taking time to catch up with other products offered. This is more of an impatience on my part, and less of a problem with Printer Logic as they *are* rapidly adding features to be one of the best offerings in the printing space. Once they add a few things, they will not only match other available products but will likely have a better and less complex interface for administrators and users.
What problems is the product solving and how is that benefiting you?
Printer Logic has always taken my suggestions over the past several years, and I have seen those become part of the product. They listen to their customers and take their needs to heart.

    James P.

An absolute must if you have end users that print

  • March 02, 2023
  • Review verified by G2

What do you like best about the product?
The product allows our end-users to install printer drivers for any printer they have access to without IT intervention.
What do you dislike about the product?
The location of the installation package buries itself in the taskbar apps around the TIme. It is sometimes confusing for end users.
What problems is the product solving and how is that benefiting you?
Installation of printer drivers by end-users instead of IT staff

    Chris W.

Simplifies the Nightmare of Print Servers

  • March 02, 2023
  • Review verified by G2

What do you like best about the product?
A central point of management for print queues without the additional overhead of print queues. It also allows for a "managed" direct IP printing to eliminate the headache of stuck queues.
What do you dislike about the product?
Interface is not the most intuitive. It can be difficult to load drivers based on different platforms (MacOS). Printers can be somewhat difficult to find in the admin console if you don't know exactly where and how to look.
What problems is the product solving and how is that benefiting you?
We had reached End of Life for our monolithic print server and the effort of migrating queues, permissions, mappings was rather burdensome. With the implementation of printer logic it allowed for a phased migration and speed up decomission of the EoL Print Server.

    Eric B.

Easiest way to deploy and manage printers

  • March 02, 2023
  • Review provided by G2

What do you like best about the product?
Easy printer driver uploads, printer mapping, and deployment via small client install on endpoints.
Great customer service support.
Great pricing for EDU environments.
What do you dislike about the product?
50 printer limit with additional costs to purchase more licensing in packs of 25.
Support for plotters is limited, although I understand the complexities of plotters is it's own beast.
What problems is the product solving and how is that benefiting you?
Allows end users to self-install printers from an easy to configure printer portal with floor maps. Printer install calls were one of the most common calls helpdesk would get. Now they never get them at all! Especially great for large lab environments where you can just tell the print client to auto-deploy a given printer or set of printers without needing to visit each station.

    Construction

Global print solution

  • December 15, 2022
  • Review verified by G2

What do you like best about the product?
When we first signed up with Printerlogic, we were able to reduce our Physical Print Servers to zero. That is a savings of well over tens of thousands of dollars.
What do you dislike about the product?
The Mobile print solution needs to be better, but it's getting there.
What problems is the product solving and how is that benefiting you?
Mobile print solution. It will give our users the ability to print from their phones and tablets easier than ever.

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