MaintainX
MaintainX, Inc.Reviews from AWS customer
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Experience has been good. Customer service is always quick to answer any questions.
What do you like best about the product?
I enjoy the work order and asset management system. I am putting an invoice for a specific work order conveniently for data entry.
What do you dislike about the product?
I dislike having functioning time filters on my word order dashboard. I would like to filter out work orders by "time".
What problems is the product solving and how is that benefiting you?
Work orders have been documented in a more thorough manner than before, with actual "time of work" for each work order.
RELIABLE TOOL
What do you like best about the product?
Before we introduced maintain x in the organization, there was a lack of tracking of assets, and the company had a lot of expenses in asset maintenance before.
What do you dislike about the product?
Closed off (DONE) work order all in one place - can sort into their due dates
What problems is the product solving and how is that benefiting you?
We are tracking and monitoring preventative maintenance on all assets. All checks are done on due dates and well observed on the reports
User friendly & effective
What do you like best about the product?
Very easy to impliment and team at MaintainX was great to work with
What do you dislike about the product?
It's great software and as simple or complicated as you make it. Not much negative to say.
What problems is the product solving and how is that benefiting you?
We are able to efficiently plan our preventive maintenance and easily keep track of reactive maintenance, as well as track tech time & down time.
MaintainX is powerful, custimizable, and easy to use.
What do you like best about the product?
The user interface is intuitive and easy to navigate. The customer service is great, and they're quick to customize features for you.
What do you dislike about the product?
At the moment, there isn't a good way to sort W/O by time spent on them. IoT isn't set up yet.
What problems is the product solving and how is that benefiting you?
My techs have pictures, manuals, and parts lists at their fingertips.
MaintainX has allowed our companies to streamline and execute all other maintenance work orders
What do you like best about the product?
The ease of use for all our our employees, Partner companies to use, execute their WO's into the right person to complete them!
What do you dislike about the product?
The mobile app does not have all the functions of the desktop app
What problems is the product solving and how is that benefiting you?
The biggest problem solved is that any employee can request WO's, and our Maintenance staff can communicate back that they are working to resolve their request
Recommendations to others considering the product:
Get the App and go! The best decision you will ever make
Great system for tracking work orders and cost tracking.
What do you like best about the product?
Easily entering work orders that need completed and closing them as they are complete. Tracking and reporting costs and what jobs were completed.
What do you dislike about the product?
Not much to dislike. Some mundane manual entry at times, but what system is perfect.
What problems is the product solving and how is that benefiting you?
We had no system to track work and what we need to bill to customers as a company. MaintainX has changed all of that.
Recommendations to others considering the product:
Ask a lot of questions to get better use of this system from the support group. Once I asked more questions I realized I wasn't maximizing their system. I learned more from my questions
Easy to use!
What do you like best about the product?
Simple navigation to move around in the app
What do you dislike about the product?
Hard to find and list reoccurring PMs or reports
What problems is the product solving and how is that benefiting you?
Easy tech data entry and work order resolution.
Excellent software for our needs
What do you like best about the product?
Tablet and phone app is easy to use. For the price has several features as reports, part inventory, schedule, etc. I tested some other software and this one integrates more features for a reasonable fee
Recently added spanish as lenguage, very useful for our technicians.
Recently added spanish as lenguage, very useful for our technicians.
What do you dislike about the product?
I don't have any huge complaint but I would like to add more than 1 picture in procedures
What problems is the product solving and how is that benefiting you?
Preventive maintenance tasks schedule, cost for maintenance and reporting
Recommendations to others considering the product:
First add all equipment information
Our facility went from paper/spreadsheet work orders to digital/tablet work orders.
What do you like best about the product?
The ease and ability to gather data quickly using the built in filters of MaintainX.
What do you dislike about the product?
In the filters there is an Assigned To, what would be nice is if there was a Completed By filter.
What problems is the product solving and how is that benefiting you?
Back to the first question was the data collection with the filters helped us put togather a Capital Project to replace an item that was causing issues.
Great productive app
What do you like best about the product?
I like getting notifications send directly to my phone. It's very organized as well. I like the filter feature. The software speed is good.
What do you dislike about the product?
There's always room for improvement. With that being said. I guess the app could be faster. And find better ways for the search tool
What problems is the product solving and how is that benefiting you?
Maybe add serial number. For better search feature
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