MaintainX
MaintainX, Inc.Reviews from AWS customer
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MaintainX Review
What do you like best about the product?
It is easy to understand for new users. You have the freedom to input work orders quickly from your mobile device instead of waiting to get to a computer. Younger workers have a lot of expertise with mobile platforms and the interface allows them to transition seamlessly into being a part of the maintenance team.
What do you dislike about the product?
It could be easier to search for existing work orders to track historical data. I would like to be able to track when and what work was done on certain equipment. It can be done but it requires you to add every piece of equipment into your inventory and that is tedious.
What problems is the product solving and how is that benefiting you?
It makes submitting work orders much faster and I can assign them to certain staff members. The notifications allow work to be attended to quickly. I find that I do not forget about submitting work orders because I am less likely to be sidetracked by another task and lose focus on my submission.
Recommendations to others considering the product:
If you arent using some type of mobile software to assist your maintenance team, you are most likely delaying time in finding and correcting issues in your facility.
Great, easy to use app
What do you like best about the product?
The ability to see in real time what tasks are being worked on no matter where you are.
What do you dislike about the product?
The pricing seems a bit steep for the functionality you get.
What problems is the product solving and how is that benefiting you?
Keeping track of where work orders are in the shop and who is working on them.
Recommendations to others considering the product:
We are all still learning how to use it well. I takes some effort to learn how to integrate it into your work flow when you have never used a app like this before. The software does not directly integrate with any software.
Easy to use and versitile
What do you like best about the product?
I like how easy it is use use and train others to use. Very intuitive. The development team has also been very easy to work with. Contacting us regularly with new features of the software and asking what they can do to make the software better for us.
What do you dislike about the product?
It would be nice if it were easier to track cost for projects and repairs within the software
What problems is the product solving and how is that benefiting you?
We're using it for our brewpub and production facility and it has been very helpful coordinating issues between the 2 locations and multiple shifts.
Recommendations to others considering the product:
It;'s easy enough to set up and use, that the free trial is plenty of time evaluate the software. Definitely worth considering if you're in the market for maintenance tracking software.
Best maintenance solution I've come across to date!
What do you like best about the product?
It's user friendly, and gets to the point.
What do you dislike about the product?
No issues so far. We love the app, and will continue to use it as long as it provides the features we require in our organization.
What problems is the product solving and how is that benefiting you?
I'm able to create maintenance requests and keep track of their progress in real time. It really helps to keep employees held accountable for work orders.
Recommendations to others considering the product:
We love the app so far! No recommendations yet.
Best CMMS platform I have used in my 20+ years
What do you like best about the product?
This platform is very easy to use, it doesn't take too many steps to get to the information you need. It is well laid out and the customer service is awesome. I can send a message to C.S. and within the hour I have an answer, most of the others I had tried it would be days before a response. The mobile app is just as easy to navigate. This has made our maintenance program more efficient and we are able to see trends in the equipment and develop countermeasures to alleviate down time.
What do you dislike about the product?
The calendar is one thing that disappoints. It is great at looking month by month. I wish that there was a way to look at it by the week and if there was an embedded print function instead of doing a screen shot.
What problems is the product solving and how is that benefiting you?
We have realized how much we are gaining in capturing data for a historical look. We can see trends, we are able to visually see what is coming and make sure we have all the parts for that PM ahead of time. We are able to track special projects a whole lot better. We use to just use Excel to track all our maintenance activities this platform took us from the Stone age to the 21st century. The requester function allows anyone from sales to newest production employee to submit ideas or problems and track to see where that work order is in the process.
Recommendations to others considering the product:
I have tried over 10 other platforms and this one is by far the easiest to use, and gives me everything I need to make our maintenance program run smoothly.
Great for managing workorders and employees
What do you like best about the product?
I think this program works great for tracking maintenance and the crew that works on it. I know how long things are taking and I know how well my employees are working.
What do you dislike about the product?
The communication between employees are not as easy as text from our phones
What problems is the product solving and how is that benefiting you?
All has been taken care of with custom reports
Good software for small businesses.
What do you like best about the product?
Very easy to use. Simple, clean interface, and good features. Easy to train new employees how to use.
What do you dislike about the product?
It would be nice if the packages weren't per user based.
What problems is the product solving and how is that benefiting you?
It's been a lot easier to keep track of issues. Before. I received emails, text messages, phone calls and handwritten notes. Now I everything is in one place.
Recommendations to others considering the product:
It's a good entry level software package in terms of price and ease of use. It's worked great for our small business.
Great way to keep up with work orders
What do you like best about the product?
Less paper and easy to use. Goes directly to the maintenance phone so he can keep track of work orders
What do you dislike about the product?
nothing. This works great. Hoping to have all properties on this soon.
What problems is the product solving and how is that benefiting you?
Less walking to and from office collecting orders.
Very helpful. Keeps us organized, and we use way less paper to do so
What do you like best about the product?
I love that everything I need is in one place. There is no limit on what you can do in MaintainX. Anything I need to assign to someone, or even just to remind myself and keep myself organized, it can all be done in just a matter of minutes.
What do you dislike about the product?
There is really not much that I don't like. I have only ever seen one bug, and it was fixed before I could even report it to the tech crew. It is a very well put together application.
What problems is the product solving and how is that benefiting you?
We are using MaintainX for our PMs in a textile plant. I also use it to schedule any kind of maintenance request or factory repair that needs to be made. It makes the process so easy. I create a work order, and in two seconds it is sent over to the technician I assigned it to. I can track the progress that has been made in each and every one individually, as well as look back on it after it has been completed if there is ever any question on what was done.
An answered prayer.
What do you like best about the product?
The best part of Maintain X is it is user friendly. You can easily add work orders share them, in just a few clicks.
What do you dislike about the product?
The web version seems to be easier to use an there isn't a dark mode. Also needs a time feature to log the techs time onsite.
What problems is the product solving and how is that benefiting you?
Our teams can stay up to date even in the field. This program has made us 100 times more efficient.
Recommendations to others considering the product:
You won't regret using this service
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