MaintainX
MaintainX, Inc.Reviews from AWS customer
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Best system for maintenance tasks
What do you like best about the product?
It is easy to organize, monitor and have tasks done.
What do you dislike about the product?
Not been able to upload video.
It is the only thing.
It is the only thing.
What problems is the product solving and how is that benefiting you?
All possible problems. At once
Recommendations to others considering the product:
Use it no regrets
LOVE MaintainX
What do you like best about the product?
The app. is VERY user friendly we have people of all ages using the app in our company.
What do you dislike about the product?
We honestly have zero complaints anout the app other than there isnt a clock in and out feature.
What problems is the product solving and how is that benefiting you?
Our company completes numerous jobs a day and we are able to keep the organized so they are billed accordinly.
Great system
What do you like best about the product?
How much customization we can do with the system
What do you dislike about the product?
Biggest downside was employees with flip phones
What problems is the product solving and how is that benefiting you?
Procedures, housekeeping, preventative maintenance, permits and COI's
Recommendations to others considering the product:
It has changed the way our operations functions for the better!
The inventory part of the app has truly helped with keeping me organized.
What do you like best about the product?
The application is user friendly to use i like that i can use it on my phone.
What do you dislike about the product?
It need to have a way to track purchase orders.
What problems is the product solving and how is that benefiting you?
Keeping track off all the work orders that I do in real time
Excellent Tool
What do you like best about the product?
Easy to use with excellent organization for both the admin and the maintenance team.
What do you dislike about the product?
The only downside is when there are too many users, information gets put in incorrectly making it overwhelming when trying to filter locations and categories.
What problems is the product solving and how is that benefiting you?
Before, everything was scribbled onto paper in an unorganized fashion. It is extremely helpful to have work order numbers to add to invoicing, view OPEN work orders and DONE work orders with categories. The Assets are kept in one location. It becomes evident very quickly the areas that need improvement within the maintenance team and the organization allows for immediate improvement. *Unable to upload screenshot to this survey.
Recommendations to others considering the product:
Excellent Tool!
Maintainx improvements
What do you like best about the product?
Easy to use web interface works on browser. Resonsive customer service / tech support.
What do you dislike about the product?
Refreshing one open tab refreshes others- this has been fixed and is no longer an issue after bringing this up in my original review, the MX team worked to resolve this and followed up with great results.
What problems is the product solving and how is that benefiting you?
Tracking service desk tickets and keeping track of issues
Recommendations to others considering the product:
It gets the job done - mostly
Amazing tool for my job!
What do you like best about the product?
How organized it makes you become. And how good it tracks your progress.
What do you dislike about the product?
Nothing right now still kinda new to it.
What problems is the product solving and how is that benefiting you?
Helps me prioritize high priority to low priority work orders
Recommendations to others considering the product:
If you want better organized work order process this is awesome.
Great Mobile Software Solution
What do you like best about the product?
Cross-platform, quick start, customizable
What do you dislike about the product?
Better offline support, easier use for companies without a lot of connected employees.
What problems is the product solving and how is that benefiting you?
Preventative maintenance documentation and enforcement, safety inspections
Great.
What do you like best about the product?
Great info, keeps me posted on service calls and such
What do you dislike about the product?
I dislike not knowing about this feature before
What problems is the product solving and how is that benefiting you?
I have not ran into any issues
Cannot Run The Business Without
What do you like best about the product?
Time and cost tracking. Identifying what how much time by maintenance team member allows us to hold everyone accountable.
What do you dislike about the product?
When adding additional costs to a work order we cannot customize the categories. The only three options are labor, travel, and other. Most of the categories allow for customization, but this does not.
What problems is the product solving and how is that benefiting you?
Before MaintainX we used a system of hand written notes. There was zero tracking on the status of a maintenance issue. Additionally before MaintainX the employee initiating the work order had no way of knowing what the updates were or when the work order was expected to be completed.
Recommendations to others considering the product:
Start slowly with a small group of users. Set achievable goals and then grow. Don't try to put on every asset and set up every repeatable work order right away. Buy in from the users is critical. Make sure you get their input at every stage of the process.
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