MaintainX
MaintainX, Inc.Reviews from AWS customer
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Very helpful and efficient for day to day tasks
What do you like best about the product?
Like the fact that I can create new locations for my inventory. I also like the Copilot feature.
What do you dislike about the product?
I do not dislike anything about Copilot.
What problems is the product solving and how is that benefiting you?
Making work life much easier on tasks that need to be completed daily sometimes monthly.
Maschmeyer Review
What do you like best about the product?
Many of the reporting features are very helpful. The timestamps help drive accountability and it is incredibly easy to update and change forms.
What do you dislike about the product?
The AI feature is completely useless. There is way too much wrong information in the OEM sections.
Any improvements seems to be put on the backlog and you never hear about them again.
Any improvements seems to be put on the backlog and you never hear about them again.
What problems is the product solving and how is that benefiting you?
This is helping provide visibility into the maintenance and health of our fixed and mobile assets.
MaimtainX has been very user friendly for our team.
What do you like best about the product?
Entering work orders is very easy and being able to modify or create fields has been great. The extra depth or levels for parts was an improvement
What do you dislike about the product?
Sorting does always work unless we are entering exactly the same text. The delay betwen the mobile app and the desktop is somtimes frustrating
What problems is the product solving and how is that benefiting you?
Efficiently stocking spare parts with location and reorder reminders. Documenting work request from all company employees
MaintainX Review
What do you like best about the product?
MaintainX has constant new features which makes it new and exciting to use. It is very flexible and not tailored to one department or system and can be configured. Staff are excellent and Faiyaz is great to work with; Very informative and prompt. Metering is a huge feature and probably the best as it allows mass data tracking
What do you dislike about the product?
Not too much other than Enterprise is expensive. Also mobile reporting would be an awesome feature and extremely handy on the go
What problems is the product solving and how is that benefiting you?
Currently it is helping us communicate better with other departments in our hotels. Issues are being address and acknowledged faster and reoccurring work orders make it very easy for us to plan and maintain our assets.
Excellent Software for everyday maintenance
What do you like best about the product?
The most helpful for me with Maintain X is the ability to prioritize my maintenance needs and know what supplies I have on hand at all times. When maintenance is needed at one location or multiple knowing where you need to be and ensuring you have all the supplies available makes the job easier and quicker. The ability to create procedures help ensure that those working within the system are able to know the proper procedure without having to stop and ask questions. They can get the work done and move on to other jobs. This helps greatly with keeping the business running smoothly for everyone involved.
We recently have added new users this year and getting them integrated into the system was an extremely smooth process. The help customer support and our account manager provided was invaluable during this time. New users found that using the additional support provided by the MaintainX Academy helped greatly in getting them familiar with the system. All users enjoy having the app on their phone to easily look at work orders and access needed information for the work order they are working on. We are currently looking at integrating with Microsoft Teams.
We recently have added new users this year and getting them integrated into the system was an extremely smooth process. The help customer support and our account manager provided was invaluable during this time. New users found that using the additional support provided by the MaintainX Academy helped greatly in getting them familiar with the system. All users enjoy having the app on their phone to easily look at work orders and access needed information for the work order they are working on. We are currently looking at integrating with Microsoft Teams.
What do you dislike about the product?
I have very little downsides with Maintain X. If I had to name any I would say the inability for requesters to be able to see any comments and be notified with that they have been posted. This is sometimes crucial in certain circumstances in a business. A lot of times I have to let the requester know via email that their request has been completed. Another thing I would like to see is a better way to input additional expenses into a work order. There are times when parts are necessarily not the only the only item used in the repair. There are times that a vendor is needed to complete the repair. It gets challenging to divide these costs out from an invoice. Not sure what the solution is but it would help if there could be one created.
What problems is the product solving and how is that benefiting you?
MaintainX helps us solve a variety of problems. As a retailer as well as having a restaurant, production facility and multiple housing locations there is a lot of ground to cover on a daily basis for maintenance needs. MaintainX allows us to know what assets are at each location and keep track of our PM needs for those assets. The system also allows for employees at the locations to easily put in a ticket to get any of the needs completed. The ability to see the reports during quarterly meetings helps ensure that we are sticking to the budget and allows us to see what systems and locations are needed more maintenance comparted to the others. Since the implementation of the system I personally have seen a dramatic decrease in the amount of messages and emails I receive regarding any issues with the buildings or equipment. Being able to have the users look at the work order list every day helps them organize their time and ensure that we can get as much repairs completed in a day as possible.
Implementation process, had alot of questions and they were answered thouraly and followed up on.
What do you like best about the product?
The ease of working with it and having multiple levels of teams. The support is top tier and very useful even after our implementation.
What do you dislike about the product?
Having list type of forms always, would be nice to have a sheet style for digital or print.
What problems is the product solving and how is that benefiting you?
Having all our maintenance files digitally and in one place. Ease of reference to past history without digging through boxes of hard copy files.
Tracking equipment maintenance
What do you like best about the product?
Has good workflow and is user friendly. Excellent customer support.
What do you dislike about the product?
Duplicate WO's in certain cases. User issues.
What problems is the product solving and how is that benefiting you?
Ability and access for our team members in various regions.
Everything you need in 1 location
What do you like best about the product?
re-occuring work orders that save time and that you can set up with procedures that look amazing and easy to follow. With every assets I can attach parts for easy ordering. for parts I can upload pictures, cost, inventory, and even set up and ordering system. Honestly the best part is setting up your assets not only with parts, but manuals, schematics, and other machine related information so your mechanics have access to everything. no looking through manual, files on computer.. boom right there on your phone, tablet, computer right at the machine.. and if there is a part that needs to be orderd,, boom just make a work order on the same page with the part it needs.. change the status of the equipment offline.. online.. etc..
What do you dislike about the product?
have to approve all requests by an admin.. someone who is not an admin cant approve or even view the work order.. slows the process down. especially if your crazy busy.
What problems is the product solving and how is that benefiting you?
at this point we are not facing any issues, they have a great team that answers quick. They have helped us with inventory issues.
Organizing our Maintenance with Maintain X
What do you like best about the product?
AI Integration - Being able to create procedures on the fly that seamlessly get added to our procedure library makes this an easy choice! Implementation was a breeze and well supported by their staff.
What do you dislike about the product?
Perhaps would like more controls at the Premium level without needing to go to the Enterprise level.
What problems is the product solving and how is that benefiting you?
Organizing our team and their workdays
Big Upgrade from Our Old Software
What do you like best about the product?
The interface is much easier than the CMMS we migrated from. Everything is located where you'd expect and the navigation is quick, responsive, and painless. I also enjoyed just how easy it was to import all of our data.
What do you dislike about the product?
No qualms as of yet. This software does everything my team needs it to do.
What problems is the product solving and how is that benefiting you?
Because of MaintainX, our facility will finally be able to go paper-free for work orders and PMs. Additionally, through MaintainX we are rapidly improving asset management and parts organization. We are also implementing meters, so we'll be able to pull more insights from our PMs as well as be confident that our assets are receiving maintenance at more reliable intervals.
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