MaintainX
MaintainX, Inc.Reviews from AWS customer
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Easy-to-Use, Efficient Work Orders with Smooth Onboarding
What do you like best about the product?
One of the things that I appreciate about the app is how easy it is to use and how use friendly the UI is.
The overall experience from starting a work order to completing is very efficient. You can modify this application to work easier for your own business.
The onboarding process was easy, quick, and very informative.
The overall experience from starting a work order to completing is very efficient. You can modify this application to work easier for your own business.
The onboarding process was easy, quick, and very informative.
What do you dislike about the product?
I do not have many complaints about the application other than the ability to customize the appearance/final PDF of work orders.
We would like to make them look more like what we have right now.
We would like to make them look more like what we have right now.
What problems is the product solving and how is that benefiting you?
Delegating and keeping track of work.
This helps us keep things more organized.
This helps us keep things more organized.
Easy Setup, Powerful Asset Tracking, But Pricey
What do you like best about the product?
I like that MaintainX is easy to use and navigate. The initial setup was super easy, as it provides a course to walk you through it all.
What do you dislike about the product?
It's quite expensive per seat of users, and it would be nice to have a view-only option to reduce costs. Adding APIs to tie into third-party solutions would be super useful.
What problems is the product solving and how is that benefiting you?
MaintainX helps me track assets and maintenance records efficiently, building forms that auto flag and require additional fields during repairs or maintenance checks.
Easy to Understand, with Inventory and AI That Simplify Procedures
What do you like best about the product?
easy to understand, and the inventory feature, I love it. is super simple to create procedures specially with the AI
What do you dislike about the product?
They still need to polish the software, but it's ok, they're doing a good job
What problems is the product solving and how is that benefiting you?
Assets and inventory
User-Friendly, Customizable Dashboard
What do you like best about the product?
It's very user friendly and I like that the dashboard is customizible.
What do you dislike about the product?
I wish you could remove items that you don't need in templates & forms
What problems is the product solving and how is that benefiting you?
We were unable to track which assets were down and for how long. Now MaintainX allows us to pull metrics showing exactly that.
Powerful Functionality for Chat, Work Orders, and Parts Inventory
What do you like best about the product?
The functionality - from utilizing the chat feature to the interface, work order creation and managing parts inventories.
What do you dislike about the product?
The implementation was very good and nearly seamless, however what it exposed was how poor a condition our existing system and data were. I really wish that I was aware of this system sooner.
What problems is the product solving and how is that benefiting you?
For me MaintainX is providing a better insight into long term health and cost of maintaining our production equipment. This will allow us to make quicker, clearer decisions regarding equipment replacement and rebuilds.
Instantly Familiar, Email-Like Interface and Very Powerful
What do you like best about the product?
The usability. Very user friendly. It is presented like using your email system. This creates and instant familiarity.
What do you dislike about the product?
Some sorting filters seem lacking. There is no ability to create and save custom filters for procedures.
What problems is the product solving and how is that benefiting you?
MaintainX is solving the problems of efficient effective work order flow from creation to completing. It is also allowing the streamlined ability to edit data. It is creating a great tool for communication with work requestors. It will help us generate KPIs that we struggle with generating. Mean time to repair / failure. And much more
User-Friendly Interface and Easy Access—A Great Product
What do you like best about the product?
User friendly interface. Ease of access. Ability to access and create reports. The creative aspect of work orders and maintenance while keeping it simple.
What do you dislike about the product?
The only downside I found was the need to approve work orders. Other than that, great product.
What problems is the product solving and how is that benefiting you?
Keeping track of facilities and tenant work orders. MaintainX is streamlining the process while giving us quality reporting to analyze metrics.
Easy to Use and Highly Customizable to Our Company’s Needs
What do you like best about the product?
I like how easy the system is to use, and that I can make it as simple or as complicated as I want. It’s also very easy to tailor to my company’s needs.
What do you dislike about the product?
I dislike the cost of the licenses. I’d like to be able to add more members so I can really get everyone in the company involved, but I’m restricted by the number of licenses available.
What problems is the product solving and how is that benefiting you?
It’s currently helping me figure out how to give a team member access to see everything, without giving them the option to edit.
Easy to Deploy, User-Friendly, and Delivers Clear ROI with Powerful Predictive Maintenance
What do you like best about the product?
There are so many things I appreciate about MaintainX, from how easy it is to integrate and deploy to the level of customer service and ongoing engagement. It’s also very user-friendly for both requesters and full users. We’ve captured a lot of valuable data and produced reliable reporting, which has helped us reduce unplanned downtime on critical assets by 90%—a huge feat in most industries. We’ve also started our journey into predictive maintenance with sensor technology, and the MaintainX vibration team was able to warn us about a catastrophic failure before it happened (as verified by our senior maintenance mechanic). Compared with the L2L and Maximo platforms, the pricing feels fair, and leadership can see the ROI immediately across the board.
What do you dislike about the product?
Some parts of the reporting still need tweaking for me, particularly the ability to compile all data into a single Excel report. From time to time, new features roll out—or changes are made to existing features and reporting—without our knowledge, and we end up having to contact our customer reps just to figure out what’s different.
Another issue is visibility: full users can see all open work orders, but requesters can’t. That gap can easily lead to duplicate work orders being submitted. It would be helpful if requesters were prompted to check whether a similar request already exists before submitting a new one. I’d also like a notification icon within the app itself, similar to the alarm bell in Outlook. Finally, it would be great to have a way to link related work orders together for easier troubleshooting, and I understand this is a feature within the new MaintainX Copilot.
Another issue is visibility: full users can see all open work orders, but requesters can’t. That gap can easily lead to duplicate work orders being submitted. It would be helpful if requesters were prompted to check whether a similar request already exists before submitting a new one. I’d also like a notification icon within the app itself, similar to the alarm bell in Outlook. Finally, it would be great to have a way to link related work orders together for easier troubleshooting, and I understand this is a feature within the new MaintainX Copilot.
What problems is the product solving and how is that benefiting you?
Initially, we were looking for a system to document our work efforts and schedule our preventive maintenance, and MaintainX made that very easy. Soon after implementation, we began collecting both online and offline data and shifted our workplace culture to require a work order for essentially every request that involved the maintenance team. That change improved the accuracy of our machine uptime and downtime tracking for OEE metrics. With that data in hand, we built a capital project to upgrade our high-pressure pumps. After replacing the problematic pumps based on what the data showed, we achieved a 90% reduction in downtime for those critical assets in just 13 weeks.
In addition, because MaintainX was so easy to implement, we decided to digitize our Master Sanitation Schedule for the Sanitation team. This not only supported our quality and food safety goals within the plant, but it also freed our Maintenance mechanics from work orders that were better suited for the janitorial staff.
In addition, because MaintainX was so easy to implement, we decided to digitize our Master Sanitation Schedule for the Sanitation team. This not only supported our quality and food safety goals within the plant, but it also freed our Maintenance mechanics from work orders that were better suited for the janitorial staff.
End-to-End Work Order Tracking from Request to Completion
What do you like best about the product?
Being able to track work orders from requests all the way through completion.
What do you dislike about the product?
They switched the hourly Work Order Trigger to Automations and it seems like that is still in beta.
What problems is the product solving and how is that benefiting you?
Our preventative maintenance program is stellar now. Downtime due to machines failing has decreased exponentially. Thus leading to increased productivity.
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