MaintainX
MaintainX, Inc.Reviews from AWS customer
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Outstanding UI and Order Management with Exceptional Support
What do you like best about the product?
The user interface and order management features are excellent. There are a variety of tools available, including categories, locations, start and end dates, procedures, and more. These can all be filtered, which makes it much easier to locate specific work orders and streamlines the workflow.
Customer support is also highly efficient, always ready to assist with any questions or issues related to the platform.
Customer support is also highly efficient, always ready to assist with any questions or issues related to the platform.
What do you dislike about the product?
While there are already a variety of filters to choose from, I feel this area could benefit from even more options. Additionally, it would be helpful if admin users had greater ability to restrict certain functions for regular users. Aside from these points, I have no other complaints.
What problems is the product solving and how is that benefiting you?
MaintainX has helped me standardize operational processes in the hospitality business. Making it easier to track daily operation and reducing mistakes.
Maintain X is a great program and very versitile to meet our goals.
What do you like best about the product?
At the beginning I was going blind and down the wrong path until I met Ira Famarin. She has guided me in the right direction and is very knowledgeable. I like how the software allows us to cut the paperwork part and have everything digital. I can go to a machine and see the total down time and cost. Software is user friendly and has so many options to pick from to reach your goals.
What do you dislike about the product?
Nothing really negative just the process of building it up to get all the information entered but has been made easier sense I can make a list and send to Ira to get it uploaded.
What problems is the product solving and how is that benefiting you?
Being able to assign the work orderes and audits through MX is wonderful. Makes it easy for the user to see what they are responsible for and have a deadline. Able to reduce in paper copies.
Intuitive, Efficient, and Seamless Platform for the ASTEC INDUSTRIES Team
What do you like best about the product?
What I appreciate most is the intuitive and user-friendly interface, which enables our team to adopt and navigate the platform easily without extensive training. The system is well-organized and efficient, allowing us to track word orders, maintenance tasks, and asset information in real time.
What do you dislike about the product?
There is very little to dislike about MaintainX.
On occasion, we would appreciate even more flexibility in customizing certain reports or dashboards, but overall the platform already meets most of our operational needs.
These are minor points when compared to the overall value the application delivers.
On occasion, we would appreciate even more flexibility in customizing certain reports or dashboards, but overall the platform already meets most of our operational needs.
These are minor points when compared to the overall value the application delivers.
What problems is the product solving and how is that benefiting you?
MaintainX is helping us standardize and optimize our maintenance processes, giving us full visibility of tasks across the plant.
It ensures that work orders are clearly assigned, tracked, and completed, reducing delays and helping us maintain operational efficiency.
The application also supports better documentation, compliance, and communication between teams, which is especially beneficial for audits and for maintaining high-quality standards.
Overall, MaintainX has provided us with a more organized workflow, faster response times, and better control of asset-related activities — resulting in improved productivity and reliability for our operation.
It ensures that work orders are clearly assigned, tracked, and completed, reducing delays and helping us maintain operational efficiency.
The application also supports better documentation, compliance, and communication between teams, which is especially beneficial for audits and for maintaining high-quality standards.
Overall, MaintainX has provided us with a more organized workflow, faster response times, and better control of asset-related activities — resulting in improved productivity and reliability for our operation.
Accurate and Effortless to Use
What do you like best about the product?
The accuracy and how easy it is to use I like it
What do you dislike about the product?
Not much I don’t like it was confusing at first
What problems is the product solving and how is that benefiting you?
Making sure things get done
Easy to Use for Technicians, But Bulk Editing and Permissions Need Improvement
What do you like best about the product?
It’s an easy platform to read especially for my technicians. I can move fast through it being easy to read myself.
What do you dislike about the product?
I do not like that I cannot make mass changes to a category of work orders. Historically I have been able to run a script to make bulk changes all at once. The system operates in a way that costs me additional time and labor to accomplish some of the work I need to do at times. I also really dislike how the permissions are set for leadership in the system. I also understand this is a dollar general choice and not a MaintainX choice. Reporting out of MaintainX is misleading for two reasons. One we are not doing everything the same from one site to another and two, if a work order isn’t completed the next work order will not generate. This allows for a site to show a good completion percentage even when the could have multiple work orders that were never created on schedule because the prior work order was never completed.
What problems is the product solving and how is that benefiting you?
It is supposed to be standardizing what we do as a network and how we do it. I do not think it is successful as it could be in this regard. We should have built one site and copied it to every other site in the same category. Then our work orders would all look and read the same, times would the same, frequency would be the same and so on. Because we don’t do it this way the reporting is skewed and isn’t really an apples to apples comparison form one building to another.
Simple, Customizable, and Fully Featured
What do you like best about the product?
MaintainX is simple and customizeable while being fully featured
What do you dislike about the product?
Less Admin tools for power users, I would like things like email input for workflows
What problems is the product solving and how is that benefiting you?
Long sign in processes for other ticketing systems prevents our maintenance team from keeping up on tracking. MaintainX doesn't have that problem.
Effortless Maintenance Scheduling and Real-Time Accountability
What do you like best about the product?
The ability to keep up with regular maintenance on a scheduled basis, but also track and hold people accountable to emergency repairs in real time. The app is easy for our teams to use and keeps them engaged. Their support team has been helpful along the way, even helping by allowing us to test features that aren't released yet.
What do you dislike about the product?
The lack of inventory features available.
What problems is the product solving and how is that benefiting you?
The ability for company leaders to see in real time how the maintenance of each facility is being performed on a standard, day to day basis.
User-Friendly Interface That Boosts Team Accountability
What do you like best about the product?
My favorite thing so far is the user-friendly interface is simple enough for all of my associates, no matter the computer skill level, are able to figure it out. It's easy to make expectations clear and keep people accountable for their work. Everyone was hesitant of implementing a new system, but I have received primarily positive feedback so far.
What do you dislike about the product?
I wish the reporting features were more tailored to our current KPIs. We have the ability to modify KPIs to match the current capabilities, but it would have made the transition to a new system much easier if it were 1:1.
What problems is the product solving and how is that benefiting you?
I recently came to a new department and have structured the PM program from the ground up. It wouldn't have been possible without MaintainX templates. Now that the structure is set, I'm able to focus on improvements and ensuring that all areas of my new department have equal visability.
Dollar General
What do you like best about the product?
User friendly i am not the best at computers
What do you dislike about the product?
I have not run into any situations that i do not like
What problems is the product solving and how is that benefiting you?
Tracking data and time management
Exceptionally User-Friendly Maintenance Software
What do you like best about the product?
MaintainX is very user-friendly, which was essential for us because some of our staff are not particularly tech-savvy. We needed software that was simple and intuitive, and MaintainX met that need. The implementation process was also excellent—the team made everything straightforward and accommodated our frequent schedule changes.
What do you dislike about the product?
I wish there was a way to hide work orders from the other departments using it (I believe this might be the plan we're on which causes us to be unable to do this). Other than that, there is nothing i dislike about the software up to this point. This is the first maintenance software in our department and it definitely has set a high standard!
What problems is the product solving and how is that benefiting you?
MaintainX has helped our department become more data-driven and significantly reduce our reliance on paper.
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