MaintainX
MaintainX, Inc.Reviews from AWS customer
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Streamlined Process for Maintainence Needs
What do you like best about the product?
I highly appreciate how streamlined MaintainX makes our processes for communication, implementation, and completion of maintenance related needs across my business. Couldn't be more straightforward!
What do you dislike about the product?
I would like to see more in depth filters. When handling a large number of sites, there are better ways the site could be organized to accommodate that. We oversee 129 locations, and organization of incoming and outgoing maintenance needs can be a challenge.
What problems is the product solving and how is that benefiting you?
MaintainX is assisting us with increasing communication between our maintenance team, facilities team, and IT team in how it relates to operations. Individual store management across out 129 locations can submit their maintenance needs in real time, and it is routed to the appropriate parties to decrease downtime and increase efficiency. Less open tickets = happier store management and senior leadership alike.
Excellent Platform for managing maintenance needs!
What do you like best about the product?
It is simple to implement and use. It is Easy for the End user to engage with and for the ADMIN to run. Customer support is fast and effective!
What do you dislike about the product?
There are no real downsides to using MaintainX. However, some of the basic configuration settings (date formats, etc.) can have downstream effects that might be viewed as negative if you select the wrong one.
What problems is the product solving and how is that benefiting you?
1. Provides platform for production to communicate to maintenance.
2. Provides real data to Executive mgt about where the maintenance activity is/has been.
3. Allows Mgt to see the difference between Reactive and Preventative activity.
2. Provides real data to Executive mgt about where the maintenance activity is/has been.
3. Allows Mgt to see the difference between Reactive and Preventative activity.
Excellent support and ease of use
What do you like best about the product?
The user interface is great as well as the mobile app. The system is straightforward and easy to use. There is plenty of customization for us as a facility to grow into it without major limitation. The work order flow is simple and concise. Creating and implementing procedures/PMs is so easy. Customer support has been top notch, with all my questions being answered quickly. I was able to switch over from our old CMMS without hassle, very easy to integrate. We use it every day and area looking to expand it beyond PMs and demand maintenance.
What do you dislike about the product?
The inability to give work order visibility to anyone but the person who externally created it. We have multiple people in production that need to know the status of a work order or would like to follow it. This can't happen unless they are the ones to create the work order.
What problems is the product solving and how is that benefiting you?
PM record retention. We are audited frequently and being able to quickly recall work orders and have them presented in an easy to follow format is a big plus. Tracking machine uptime is also great, as well as seeing recurring failure points. have drag and drop for files and photos is AMAZING, it is the only product to really support that function seamlessly.
Fantastic customizable software for tracking repairs
What do you like best about the product?
I don’t think there’s any one specific thing about MaintainX that I have found to be the most valuable. They have thought of a plethora of options for tracking and reporting, many are not something I would’ve thought necessary but it’s an excellent tool to provide some deep insight and valuable metrics!
What do you dislike about the product?
At this time, not full access to customer bulk uploads of all the information you can enter when adding additional locations, assets, parts ect.
What problems is the product solving and how is that benefiting you?
It has helped us track down time for pneumatic tools and easily provide history of what was repaired in the past.
Industrial Maintenance Robotic Specialist
What do you like best about the product?
The ability to provide information and feedback to work orders.
What do you dislike about the product?
The fail rate of the in app camera feature. Majority of the time when using this feature, rather than upload the picture taken it will re-open the app and jump back to the work order page. It is now to the point where we are having to take independent pictures and then having to upload through my photos section.
What problems is the product solving and how is that benefiting you?
It helps create a correlation to the benefits of proper preventative maintenance and up time/productivity. I t also creates a narrative of planned downtime for corrective maintenance vs failure downtime corrective maintenance. We are able to better track man hours for proper manning. We are to track high fail components for our inventory needs, as well as track inventory.
great program
What do you like best about the product?
easy to use very user friendly the design and ease of use is great
What do you dislike about the product?
cant find anything great programsuper easy to use
What problems is the product solving and how is that benefiting you?
traceability being able to track my common breakdowns
Modern and user-friendly app for technicians.
What do you like best about the product?
MaintainX makes it very easy to assign, track, and complete work orders. I especially like the app - it’s fast, intuitive.
What do you dislike about the product?
Sometimes the notifications can be overwhelming, especially when many updates come through at once.
What problems is the product solving and how is that benefiting you?
MaintainX helps us keep all maintenance tasks organized in one place.
Very easy to navigate
What do you like best about the product?
I find MaintainX very user friendly and easy to navigate
What do you dislike about the product?
Honestly I do not have anything negative to say
What problems is the product solving and how is that benefiting you?
Work orders and asset tracking
Efficiency
What do you like best about the product?
It provides a solid foundation for referring to essential equipment. The ability to create work orders and procedures using copilot is extremely useful. Our company was able to digitalize everything that was once on paper in a matter of months. This program is a huge asset in maintaining data and information on building equipment and work history.
What do you dislike about the product?
Nothing. So far I like everything about it.
What problems is the product solving and how is that benefiting you?
Accountability. Everything is now documented and recorder for future trends and issues. All preventative maintenance can be monitored much for efficiently on all assets.
MaintainX is a great platform with a slick interface.
What do you like best about the product?
MaintainX is a great platform to organize our maintenance support efforts. It provides an easy to manage interface for multiple levels of the organization. Work orders with categories and inventory assignments help provide visibility on costs, downtime, and reoccurring issues. For a large operation with hundreds of assets and required parts, MaintainX makes it fairly easy to manage multiple projects at once. This includes purchasing, inventory, work orders, reporting, and asset management.
What do you dislike about the product?
There are a number of features behind a paywall. Premium plan does not allow for managing permissions for different levels of users. Full team has ability to add or remove inventory and assets. Unable to manage inventory in multiple locations under premium license.
What problems is the product solving and how is that benefiting you?
Inventory Management
Cost Tracking
Asset management
Work order management and prioritization
Team management
Data and reporting.
Cost Tracking
Asset management
Work order management and prioritization
Team management
Data and reporting.
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