MaintainX
MaintainX, Inc.Reviews from AWS customer
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Maintain X Makes Asset Management Easy—Fast Imports, Smart Notifications, Great Support
What do you like best about the product?
The ability to organize our existing inventory sheets from Excel and transfer them into the Maintain X platform easily has been a big plus. Navigation through the software is straightforward, and I like being able to micromanage each piece of equipment with maintenance records, shop diagrams, parts inventories, photographs, and vendors all in one place. Maintain X seems to do it all.
The notification feature is very important to us. Pricing is reasonable, and we hope this will save us hours of time once our onboarding is complete. Support during onboarding has been great. We have not used the integrations feature yet, other than importing data from Excel spreadsheets, which works flawlessly. Performance is fast, with the ability to quickly find a particular asset. We’re still learning the AI capabilities, including its ability to recognize brands of equipment.
The notification feature is very important to us. Pricing is reasonable, and we hope this will save us hours of time once our onboarding is complete. Support during onboarding has been great. We have not used the integrations feature yet, other than importing data from Excel spreadsheets, which works flawlessly. Performance is fast, with the ability to quickly find a particular asset. We’re still learning the AI capabilities, including its ability to recognize brands of equipment.
What do you dislike about the product?
So far, we haven’t found any downsides, but we’re still learning about the product and getting familiar with how it works.
What problems is the product solving and how is that benefiting you?
Being able to combine multiple Excel spreadsheets and their data into one central place has made it much easier for our team. It allows four people to access the same information and update it on a daily basis without juggling separate files. One of the biggest benefits is the notification feature, which alerts us when a piece of equipment is due for a required service or inspection.
Elegant UI and Consistent Updates Create a Great Overall Experience
What do you like best about the product?
the process is well thought through and the updates are consistent. The UI is elegant and this give a great overall experience and meets our needs well
What do you dislike about the product?
Its geocentric. IE most of the forums and online classes etc are based around US times - the rest of the world is out here
What problems is the product solving and how is that benefiting you?
We manage a huge workload of maintenance requests and MX keeps us organised. Its also invaluable for history so we can see what the life of an asset has been.
Excellent Ticket Tracking Made Easy
What do you like best about the product?
The ability to be able to track tickets.
What do you dislike about the product?
No spellcheck in the comments section. I would also like the ability to be able to bulk export tickets which include all the comments and pictures of several tickets.
What problems is the product solving and how is that benefiting you?
Being able to track preventive maintenance and maintenance tickets.
Versatile and Flexible for Maintenance, Inventory, and Record Keeping
What do you like best about the product?
I like the fact that it is very versatile and flexible in our business. In our case for example we use maintain X for a lot of maintenance and part inventory, but with it being very versatile we have found it very helpful in record keeping for manure handling and more. Plus the customer support is very helpful and quick responses at any time of day.
What do you dislike about the product?
There are only a hand full of very minor things i dislike, one being that there is only one possibility for unit cost in inventory but there is multiple options for vendors and part numbers, in some instances it would be helpful to see the price of all vendors to better choose where to buy parts from. Another thing we would like to see in the future is the ability to have accumulation meters. Another thing we would like to see is the ability to edit automation on the mobile app.
What problems is the product solving and how is that benefiting you?
Maintain X is helping solve a lot of things from having details of the assets at your finger tips, part inventory, routine maintenance, purchase orders and most of all being able to look at the history of the machine.
Straightforward CMMS with a Solid Feature Set
What do you like best about the product?
Overall, it’s straightforward to use and delivers a solid set of features, particularly when compared with other CMMS platforms.
What do you dislike about the product?
I have nothing negative to say about the app.
What problems is the product solving and how is that benefiting you?
This has helped me transition from using physical paper to going digital. It’s also made it easier to organize PMs and use a simple form to create work orders.
Quick, Simple Maintenance Tracking with Fast Customer Service
What do you like best about the product?
Quick and simple way to add maintenance work for our team. It has been helpful to keep track of certain jobs and the completion. I also find customer service to be very quick which is great!
What do you dislike about the product?
Some aspects are a little too detailed for what we are using the system for however those features might be of great use to other companies.
What problems is the product solving and how is that benefiting you?
we are able to keep track of our maintenance log whether its reoccurring items, new items, or from a couple of years ago. we are able to ensure the job gets done
User-Friendly Tool That Streamlined Our Back-of-House Work Orders
What do you like best about the product?
I like that is both user friendly from the admin side as well as the worker side. It has allowed us to streamline our back of house resulting in less worker down time between tasks and a higher organization in our assests, parts, procedures, and work orders.
What do you dislike about the product?
Overtime they've become increasingly focused on capturing enterprise customers. It feels as though over time software capabilities that were previously available to lower paying tiers have been repackaged as different features then moved to the enterprise version of the service.
What problems is the product solving and how is that benefiting you?
The main thing MaintainX solves is in the work order is work order capture, assignment, and organization. I was previously using a semi-automated google form/sheet setup so this is a huge step up in usability for my team and for our general staff.
A Shared Asset Repository Accessible Across Devices
What do you like best about the product?
Having common repository for all asset information that is accessible by all interested parties on different device platforms.
What do you dislike about the product?
Would like to see a more robust inventory feature using RFID
What problems is the product solving and how is that benefiting you?
We are utilizing uptime / downtime reporting to gauge customer service performance of team.
Excellent for Parts Inventory and Repair Order Tracking
What do you like best about the product?
Tracking parts inventory. Tracking repair order progress. parts & Labor tracking.
What do you dislike about the product?
Biggest downside is the cost. Overall software is a pleasure to use.
What problems is the product solving and how is that benefiting you?
Saving valuable time. Allows quick reporting
Powerful Reporting and PM with Smooth Data Import/Export
What do you like best about the product?
- Reporting
- Data Import/Export
- Work Order History
- Asset Management
- Data Import/Export
- Work Order History
- Asset Management
What do you dislike about the product?
As far as the dislikes concern, I did not find any difficulties or problems using it.
What problems is the product solving and how is that benefiting you?
Preventive maintenance program was a problem for us and MaintainX is perfect tool to overcome this.
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