MaintainX
MaintainX, Inc.Reviews from AWS customer
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Seamless transition from previous CMMS
What do you like best about the product?
Ease of use is outstanding compared to previous software. Implementation was simple, straightforward and did not take too much company time. We were able to switch in just a few weeks and maintenance techs were immediately "trained" because the software is so straightforward.
What do you dislike about the product?
Nothing of note. It is so far the perfect solution for our company.
What problems is the product solving and how is that benefiting you?
Primarily maintenance work orders - demand and preventative; parts inventory and purchasing
Intuitive maintenance system. Closest to paper on a computer ive found.
What do you like best about the product?
I like how easy it is to pick up and train others to use. It was easy to get assets and location set up and start using.
What do you dislike about the product?
I do wish that you could have more than one asset per work order
What problems is the product solving and how is that benefiting you?
It is getting us away from pen and paper work orders. It also is allowing us to streamline our parts inventory and ordering.
Very Easy
What do you like best about the product?
MaintainX has been a game-changer for our organization, proving to be an incredibly user-friendly CMMS software. The implementation across our three divisions was remarkably smooth, largely thanks to the MaintainX team's exceptional support and guidance. They truly made the transition simple and straightforward, allowing us to quickly integrate the system and start seeing the benefits. Highly recommended for anyone seeking a powerful yet easy to implement CMMS solution.
What do you dislike about the product?
One of the areas that needs attention is there is no archiving of closed work orders.
The other area of downfall are requester visibility. basic users are unable to comments or reason for a rejection on their work order, leading to a lack of clarity and requiring manual conversation outside of the system.
The other area of downfall are requester visibility. basic users are unable to comments or reason for a rejection on their work order, leading to a lack of clarity and requiring manual conversation outside of the system.
What problems is the product solving and how is that benefiting you?
We had problems tracking maintenance items through our facility, communicating to the appropriate personnel of work needing to be completed.
With MaintainX we have resolved the following areas that were lacking before. Digital work order creation and execution, scheduling of work orders, assigning work orders, and digital assets.
With MaintainX we have resolved the following areas that were lacking before. Digital work order creation and execution, scheduling of work orders, assigning work orders, and digital assets.
MaintainX New Customer Implementation
What do you like best about the product?
After researching multiple mobile maintenance tools, our organization found MaintainX to be the most user friendly and easy to integrate. Implementation, especially specifying tools to meet our unique needs, was supported fully by our implementation engineer. We use MaintainX every day for every workorder. Customer support has been outstanding and accesible.
What do you dislike about the product?
We are beginning to utilize MaintainX as new customers. We are going through the transition from paper/pencil to a mobile application. Therefore, making the change required working through all technology issues. Our techncians are finding the application to be helpful and easy to use.
What problems is the product solving and how is that benefiting you?
Our organization is using MaintainX to improve communication between technicians, leadership, and customers.
Incredibly Easy To Use and Implement
What do you like best about the product?
We really needed help adding some order to the chaos of our heavy workflow. Sticky notes and memory were not cutting it any more. MaintainX has been so helpful in tranistioning us from reactive to preventative with our many projects we have here on property. It's clearly a software made by people who understand what it takes to maintain a facility. The implemenation had so many tutorials and support options but they're barely necessary because of how easy it is to use.
What do you dislike about the product?
Not many downsides so far to using MaintainX. The only "difficulty" is uploading all of our information so that we can have a good foundation for the software. That's not MaintainX's fault just the nature of the beast.
What problems is the product solving and how is that benefiting you?
We needed to have a way to better visualize and plan out our many projects here on property.
Maintain X
What do you like best about the product?
Having recently implemented Maintain X in our organization, I can confidently say that this software solution has exceeded our initial expectations. The standout aspect was undoubtedly the implementation team's professionalism and expertise. They demonstrated a thorough understanding of both the software and our specific industry needs, which made the transition remarkably smooth.
The software itself is impressively feature-rich, offering comprehensive tools for maintenance management. While the initial learning curve was somewhat steep due to the extensive functionality, the systematic pre-launch process helped our team grasp the essentials before going live. The implementation team created a detailed roadmap and stayed with us every step of the way, ensuring we were well-prepared for the launch.
The software itself is impressively feature-rich, offering comprehensive tools for maintenance management. While the initial learning curve was somewhat steep due to the extensive functionality, the systematic pre-launch process helped our team grasp the essentials before going live. The implementation team created a detailed roadmap and stayed with us every step of the way, ensuring we were well-prepared for the launch.
What do you dislike about the product?
The software itself is impressively feature-rich, offering everything from work order management to preventive maintenance scheduling. However, the abundance of features can feel somewhat overwhelming at first, and it may take our team a few weeks to fully navigate all the capabilities confidently.
What problems is the product solving and how is that benefiting you?
It is helping our organization with preventtive maintenance as well as asset maintenance tracking
It’s handy it allows me to complete my work orders
What do you like best about the product?
It's so practical because I can manage my time
What do you dislike about the product?
It's give me trouble when I lost my phone I didn't get access to it
What problems is the product solving and how is that benefiting you?
It's saving time to the company because we don't have work sheets anymore
The MaintainX experience
What do you like best about the product?
The fact that MaintainX is so easy to use. It helps me to on know everything that is needed to be done and the level of priority. It also allows me to communicate with my team and other departments. It tracks my progress and so much more! This app is great for my work environment.
What do you dislike about the product?
I haven't found anything that I dislike about this app at all.
What problems is the product solving and how is that benefiting you?
It lets me know what all of my work assignment are and keeps me from spending extra time having to go to the office to look up assignment and record my progress.
Love this product
What do you like best about the product?
Very user friendly, life customer support, and informative training modules
What do you dislike about the product?
Deleted items will still show up and makes me confused sometimes.
What problems is the product solving and how is that benefiting you?
Keeping us very organized, keeping vendors updated, knowing everything that is going on in one platform
Easy to use, made for the shop floor, home run
What do you like best about the product?
Fantastic product. The mobile app is very easy to use and I love the ability to quickly mark up a photo when adding it--I probably use that feature on 4 out of 5 work orders. The team clearly spent a lot of time doing this right.
What do you dislike about the product?
I wish every login by web didn't need 2FA. It slows me down having to wait for an email each time and would rather just store credentials.
What problems is the product solving and how is that benefiting you?
Easy work order tracking
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