MaintainX
MaintainX, Inc.Reviews from AWS customer
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MaintainX has improved Stannps maintenance process and procedures tenfold
What do you like best about the product?
Easy to schedule PM, parts inventory is easy to keep on top of and track costs. Asset management is detailed and user friendly. Data driven decisions are now easier than ever. Staff performance is easy to track now making KPIs more accurate and more efficient to review. Overall support is quick and helpful. Implementation is thorough. Makes day to day work much more efficient.
What do you dislike about the product?
Not many downsides at all. The only thing I would say is the bugs with updates, but the team are quick to pick it up, review and resolve.
What problems is the product solving and how is that benefiting you?
We now have data driven desicions in all areas, mainly asset and staff performance. PM scheduling and paperwork has gone from 2 days to 2 hours.
Streamlined work orders with clear deadlines
What do you like best about the product?
The ability to see who is working on what, the speed in which word orders come in, the ease of integration between machines and parts. Easy to crate purchase orders and link stock to different machines. Ability to use it on mobile and desktop. Good customer support when asking about implementation of different readings
What do you dislike about the product?
Not able to use the parts section as effectively on the mobile (when creating new parts)
What problems is the product solving and how is that benefiting you?
We work over 2 different units and used to rely on a shared excel spreadsheet to log breakdowns. Now with maintainx, they are able log breakdowns on the app and an engineer will be there to resolve the issue. It also allows us to monitor and track preventative maintenance on the printers and machines.
Easy to use & improves efficiency
What do you like best about the product?
It is so easy to use both for those creating work orders on the go & for those setting things up on the backend. It is super helpful for tracking preventative maintenance & hours spent on repairs. The new AI features have made the back end setup even easier as well!
What do you dislike about the product?
Nothing really. I am very happy with everything.
What problems is the product solving and how is that benefiting you?
It makes it much easier for everyone to request help from the facilities team. It is also helping us track preventative maintenance.
Quick to use and easy to handle.
What do you like best about the product?
The most used is the use of QR codes for all parts or equipment.
What do you dislike about the product?
The things I like the least are the creation of multiple work orders that we cannot create with the old ones.
The calendar shows us way too much information, or it is difficult when we have multiple work orders on the same day to move them around.
The calendar shows us way too much information, or it is difficult when we have multiple work orders on the same day to move them around.
What problems is the product solving and how is that benefiting you?
This allowed us to take inventory of our parts and add the machines we have.
Logical software on easy to use platform
What do you like best about the product?
The ease of use for administrators and technicians alike. Software is easy to navigate, update, and streamline into every day work. Integration was easy and the support team is always very responsive and helpful.
What do you dislike about the product?
AI recommendations in places like procedure creation, but I personally am skeptical about AI to begin with. Serial numbers cannot be customized and are often too long to memorize or remember.
What problems is the product solving and how is that benefiting you?
With our current MMS, there are too many options for users, and therefore people have not been consistently using the software. With the easy to use software that MaintainX has, people are inclined to use the software, and understand it's features more.
There is no standardization throughout branch plants in our current software, and procedures are non-existent. MaintainX has the Global Procedure option, which helps immensely with standardization.
No mobile application in current MMS. MaintainX lets technicians update work orders on the go, giving more accurate information in a timely manner.
Cross functional comments/notes/chat. MaintainX gives options to keep the team up to date on projects.
There is no standardization throughout branch plants in our current software, and procedures are non-existent. MaintainX has the Global Procedure option, which helps immensely with standardization.
No mobile application in current MMS. MaintainX lets technicians update work orders on the go, giving more accurate information in a timely manner.
Cross functional comments/notes/chat. MaintainX gives options to keep the team up to date on projects.
MaintainX is an extremely easy product to work on.
What do you like best about the product?
The amount of customizations make this program wonderful to work with.
What do you dislike about the product?
Sometimes it logs me out when I am right in the middle of using it.
What problems is the product solving and how is that benefiting you?
Keeps everything in one spot. Being able to communicate with my sites through the application is ideal.
User friendly
What do you like best about the product?
User friendly and a great way to protect your assets and trap work orders. Helps a fleet become proactive instead of reactive.
What do you dislike about the product?
I can’t really say that there’s anything that I dislike. The system is great and the price is just right.
What problems is the product solving and how is that benefiting you?
It helps us keep track of the maintenance history on our assets. Helps with workflow..
User Friendly
What do you like best about the product?
It is easy to use and understand. Set up support is always available.
What do you dislike about the product?
It would be helpful to have more user friendly display dashboards to show non users information.
What problems is the product solving and how is that benefiting you?
It is helping move us away from reactive and more towards preventative which is leading to better productivity from our plant.
Would recommend to others
What do you like best about the product?
The ease of use when adding new locations and new users to the platform.
What do you dislike about the product?
We wish there were more capabilities with the application that would work with how our company is set up.
What problems is the product solving and how is that benefiting you?
It provides one place where all users for all locations can input work order requests for the maintenance team. This helps promote faster turn around time to fix issues and helps maintain a record of consistent issues with equipment at the same location.
Amazing software!
What do you like best about the product?
MaintainX has been one of the easiest software tools we've rolled out in our organisation. Booking a demo and getting started was smooth and straightforward, we had all our questions answered and the setup tailored to fit exactly what we needed. Migrating data from our previous CMMS was simple, and going live was seamless. Our team (and even our requesters) genuinely enjoy using it day to day. Any issues we’ve come across have been handled quickly and efficiently by their support team. Overall, the software is excellent, and the MaintainX team has been one of the most responsive and helpful we’ve worked with.
What do you dislike about the product?
Some of the admin setup can be a bit clunky, especially when trying to bulk edit or import data. Also, I do wish there was a little more visual customisation in the request portals!
What problems is the product solving and how is that benefiting you?
MaintainX has helped us get rid of scattered maintenance processes and manual tracking. Before, we were relying on spreadsheets, emails, and a clunky old CMMS, which made it hard to keep things organised or follow up on tasks. Now everything’s in one place, work orders, asset info, inspections, and requester tickets. It’s made communication between teams a lot smoother, and tasks don’t fall through the cracks anymore. Overall, it’s saving us time, improving accountability, and making things way easier to manage day to day.
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