MaintainX
MaintainX, Inc.Reviews from AWS customer
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Great experience
What do you like best about the product?
It is very easy to use, creating work orders and all necessary things for our business. Stuff is very helpful and professional.
What do you dislike about the product?
all in all software is good, some small things that you can check more then one asset
What problems is the product solving and how is that benefiting you?
keeping date in one place
Stepping into the new era of Inventory Maintenance
What do you like best about the product?
For our company, we needed a robust inventory management tool that could function in multiple ways. MaintainX has given us the ability to display information and have accuracy for our product. The system is a very easy to navigate, and provides assistance promptly when an issue arises. With the many cross program functions, our purchasing, Recieving and maintaining has become simpliar.
What do you dislike about the product?
Because every company is different from others, tools that we would need to function a certain way have been adapted. The printing of QR labels is something we would like improved to provide our parts with descriptions and locations printable via sheets of stickers. The current method only allow a simple label with a QR code.
What problems is the product solving and how is that benefiting you?
MaintainX is developing a cycle count option that will help with maintaing our large inventory. We look foraward to using the tool once it is completed, and having the ability to have clarity on our value of stock.
Ease of Implementation
What do you like best about the product?
The ease and how user friendly the software is great; customer service is very helpful.
What do you dislike about the product?
Difficulty sometimes finding what I need, or the question I asked is not implemented correctly.
What problems is the product solving and how is that benefiting you?
They are solving our preventive Maintenace schedule issue
accountability of techs and client
What do you like best about the product?
very user friendly, flexible I am sure the platform we will be using next year will not resemble the platform we started live with other than the name
What do you dislike about the product?
In all honesty I've been using various CMMS platforms over the last 20 years not seen any defect yet
What problems is the product solving and how is that benefiting you?
getting a preventative maintenance program going, making acces to work orders easy, and most imprtantly accountability in our staff.
Smooth, intuitive, and easy to follow
What do you like best about the product?
intainX has assisted us in organizing our assets, components, and processes in a way that is easily understandable to a multilingual staff. Because of the team's involvement, its easy design allows us to gain a more in-depth understanding of equipment health and PM consistency.
What do you dislike about the product?
That in order to approve a request, you must have an admin role.
What problems is the product solving and how is that benefiting you?
Tying work orders to specific equipment generating a high level overview of resource allocation.
Excellent product, Excellent service
What do you like best about the product?
MaintainX has allowed us to streamline our old paper-based maintenance procedures by creating new digital, dynamic MaintainX procedures. Users can easily complete procedures on a device at the point of use, upload photos and provide accurate, real-time updates on work orders. Procedures are incredibly versatile and customisable and can be used for so much more than just basic maintenance activities.
Our dated excel-based asset register has now been replaced with a detailed asset management system that automatically links any Work Order with its associated asset. This provides an accurate history of any work performed for any of our assets and has saved so much time by not having to manually search through records to find the information we're looking for.
The meters feature has also now allowed us to track and monitor a wide range of readings accross our assets and facilities, providing real time visibility on equipment performance and the ability to identify negative trends before they results in a breakdown.
The MaintainX support team also provide a fantastic service. The live chat and ticketing systems put you in contact with a real person who can guide you through any troubleshooting with the system. We also have a dedicated account manager who catches up with us regularly to keep us up to date on upcoming improvements, supports system integration and answer any other questions we might have.
Our dated excel-based asset register has now been replaced with a detailed asset management system that automatically links any Work Order with its associated asset. This provides an accurate history of any work performed for any of our assets and has saved so much time by not having to manually search through records to find the information we're looking for.
The meters feature has also now allowed us to track and monitor a wide range of readings accross our assets and facilities, providing real time visibility on equipment performance and the ability to identify negative trends before they results in a breakdown.
The MaintainX support team also provide a fantastic service. The live chat and ticketing systems put you in contact with a real person who can guide you through any troubleshooting with the system. We also have a dedicated account manager who catches up with us regularly to keep us up to date on upcoming improvements, supports system integration and answer any other questions we might have.
What do you dislike about the product?
MaintainX is a great system and the team are constantly updating it with new features and bug fixes. While its great having such support and an ever evolving system, sometimes it can be difficult to keep on top of all the new updates. Fortunately the new changelog feature now allows you access to a full version history of all changes if you need more detail.
What problems is the product solving and how is that benefiting you?
Replacing outdated paper/excel-based systems with easily accessible, real-time information on all assets, facilties and work orders.
Simple Easy and Exciting!
What do you like best about the product?
The way everything is laid out and under the perfect descriptions makes adjusting to the MaintainX system easy. When we did have questions it was simple to reach someone and get clear answers usually with examples and guided through every step.
What do you dislike about the product?
I would have liked to have a tab dedicated strictly to documents that have been uploaded. This would have helped with minimizing the need to have organized files elsewhere.
What problems is the product solving and how is that benefiting you?
We are an expanding non profit proving housing for the homeless and we also have a behaviorial health division. MaintainX will allow us to organize and stay on top of increasing maintenance needs while maintaing compliance on all levels from the city to state level.
Extremely happy user from multiple locations
What do you like best about the product?
MaintainX is created from engineers who understand Maintenance.
What do you dislike about the product?
Can't honestly say that I have any dislikes.
What problems is the product solving and how is that benefiting you?
Visibility, organization, accountability, predictive maintenance, Tracability.
Easy to use and implement
What do you like best about the product?
The user interface and navigation are easy to understand and effective
What do you dislike about the product?
When compared to a MMS used at a previous company, i have found MX to have less customisation an user control.
What problems is the product solving and how is that benefiting you?
This question seems to have translated to english incorrectly - "What are the problems with MaintainX and how does that benefit you?"
If the question is about how MX solves previous problems we had as a company; being able to have a one-stop-shop for all our asset management, calibration, maintenance, purchasing and various other internal activities means a streamlined work load for us. The additional bonus of having easy access to usefull metrics and reports helps provide insights to how we can improve our planned activites aswell as assessing a assets performance
If the question is about how MX solves previous problems we had as a company; being able to have a one-stop-shop for all our asset management, calibration, maintenance, purchasing and various other internal activities means a streamlined work load for us. The additional bonus of having easy access to usefull metrics and reports helps provide insights to how we can improve our planned activites aswell as assessing a assets performance
MaintainX has been able to improve our company's periodic maintenance and calibration monitoring
What do you like best about the product?
No more spreadsheets to monitor calibration or maintrnance anniversaries and due dates, also helpful in new Equipment pre-approval and pre-purchase documenations
What do you dislike about the product?
It would be better if there are more ways to reconfigure how the reports appear on paper, like having bold letters to titles, ability to change fonts, remove unnecessary information etc.
What problems is the product solving and how is that benefiting you?
It solves the perennial problem of missing calibration due dates and reduced overall man-hour costs in monitoring.
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