MaintainX
MaintainX, Inc.Reviews from AWS customer
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Organizing our Maintenance with Maintain X
What do you like best about the product?
AI Integration - Being able to create procedures on the fly that seamlessly get added to our procedure library makes this an easy choice! Implementation was a breeze and well supported by their staff.
What do you dislike about the product?
Perhaps would like more controls at the Premium level without needing to go to the Enterprise level.
What problems is the product solving and how is that benefiting you?
Organizing our team and their workdays
Big Upgrade from Our Old Software
What do you like best about the product?
The interface is much easier than the CMMS we migrated from. Everything is located where you'd expect and the navigation is quick, responsive, and painless. I also enjoyed just how easy it was to import all of our data.
What do you dislike about the product?
No qualms as of yet. This software does everything my team needs it to do.
What problems is the product solving and how is that benefiting you?
Because of MaintainX, our facility will finally be able to go paper-free for work orders and PMs. Additionally, through MaintainX we are rapidly improving asset management and parts organization. We are also implementing meters, so we'll be able to pull more insights from our PMs as well as be confident that our assets are receiving maintenance at more reliable intervals.
MaintainX Implementation Review: Enhancing Maintenance Efficiency
What do you like best about the product?
What I appreciate most about MaintainX is its user-friendly interface and real-time visibility into maintenance activities. It has significantly improved our ability to track work orders, schedule preventive maintenance, and ensure accountability across teams. The mobile accessibility is a game-changer—it empowers our technicians to update tasks on the go, reducing delays and improving communication. Overall, it’s helped us streamline operations and boost maintenance efficiency.
What do you dislike about the product?
While MaintainX has been a valuable tool overall, one area for improvement is the initial setup and device integration. For example, we experienced delays due to hardware dependencies—specifically, waiting on iPads to fully deploy the system. Additionally, some customization options for workflows and reporting could be more flexible to better fit our specific operational needs. That said, the support team has been responsive, and we’re optimistic about future updates addressing these gaps.
What problems is the product solving and how is that benefiting you?
MaintainX is helping us solve several key challenges in our maintenance operations. First, it has eliminated the inefficiencies of paper-based tracking, allowing us to digitally manage work orders, preventive maintenance schedules, and asset histories in one centralized platform. This has improved accountability and response times across the team.
Second, the real-time updates and mobile accessibility ensure that technicians can receive and complete tasks on the floor without delays, which has led to fewer equipment downtimes and better resource utilization.
Lastly, the platform provides data-driven insights that help us identify recurring issues and optimize our maintenance strategies. Overall, it’s made our operations more proactive, transparent, and efficient
Second, the real-time updates and mobile accessibility ensure that technicians can receive and complete tasks on the floor without delays, which has led to fewer equipment downtimes and better resource utilization.
Lastly, the platform provides data-driven insights that help us identify recurring issues and optimize our maintenance strategies. Overall, it’s made our operations more proactive, transparent, and efficient
Maintain X makes my job easy and gives me everything I need to be a rockstar at work.
What do you like best about the product?
Maintain X is the most user friendly CMMS I have encountered in my career. I have used many others that have not been so easily utilized to provide clear and concise scheduling, KPIs and machine history.
WE use maintain x every single second of every single work day. it folded into our daily life so perfectly and integration was a breeze
WE use maintain x every single second of every single work day. it folded into our daily life so perfectly and integration was a breeze
What do you dislike about the product?
The only part of maintain X I didn't enjoy was setting up all of our machines and procedures, but that isn't something that can be avoided. one good addition to there system has been the AI features as well as there team who are willing to add procedures for you at an incredibly affordable cost.
What problems is the product solving and how is that benefiting you?
previously we kept track of machine repairs using excel. the sheet we were using would break constantly and gave no way to quickly search through machine history. it was also a literal nightmare getting prepared for gemba meetings using that old sheet.
now i just put a tv on the wall and pull up the reporting feature and give everyone our live KPI data. its so fresh it often changes while we are in the meeting. i love watching completed work orders pop up while we are watching the screen. it shows how hard my team is working to all the right people.
now i just put a tv on the wall and pull up the reporting feature and give everyone our live KPI data. its so fresh it often changes while we are in the meeting. i love watching completed work orders pop up while we are watching the screen. it shows how hard my team is working to all the right people.
Maintain X has helped me become more efficient at my job.
What do you like best about the product?
Using reoccurring work order help streamline and track maintenance PMs. Purchase orders and easy to generate and can help track inventory levels. Very user friendly. Everyone has been extremely helpful with any and all questions or problems
What do you dislike about the product?
The biggest complain is the cost of the next size plan if you want more employees to use the software
What problems is the product solving and how is that benefiting you?
Tracking PO all in one place though one system. Streamlining work orders in a central place. tracking maintenance across multiple systems
All in one program with great user interface
What do you like best about the product?
It's hard to name one best thing. The user interface is easy to navigate for anyone with social media experience. Asset tracking is an excellent tool to keep up with equipment and items. The internal messaging feature is hands down one of the most useful things for teams. All in all, excellent software that fills the gaps.
What do you dislike about the product?
Do people fill this section out? Not sure this should be here.
What problems is the product solving and how is that benefiting you?
It helps manage work order flow, track what assets we have with less boots on the ground, and solid internal communication between staff about workflow.
Professional, Knowledgeable, and helpful Customer Service experience.
What do you like best about the product?
Maintain X system is easy to use and has the best customer service and implementation team to get you up and running. They help in multiple ways to get you the answers to any question you may have to include a chat message box which helps you immediately, to direct numbers to reach an actual person to help you with your account and even provides 24-hour support. We use this system every day, all day, and it has been easy to integrate with the company and the employees who utilize it daily. They offer so many features that there is not much that can't be accomplished with this work order system. It offers more features than we can use to be honest. So, there is room to expand if needed.
What do you dislike about the product?
The only complaint I have is that the live request portal doesn't automatically link the site's location on the work order unless you use the QR code for the locations which is not always feasible with our location since we are a large organization. I would love to see Maintain X create a drop-down menu so the requesting user can choose which location the work order is for. Otherwise, I have no other issues and am very happy with the choice to use Maintain X for our work orders.
What problems is the product solving and how is that benefiting you?
Maintain X helps me track the progress of each work order in real time. I can create reports that track the success of our facilities team members work on a daily, monthly, or yearly basis which is helpful to me to report back for our monthly meetings with CEO and senior staff.
Very easy to set up the CMMS
What do you like best about the product?
The user interface is very easy to understand. In addition we integrated our SCADA system to track equipment usage
What do you dislike about the product?
Customer support can be difficult to get answers to problems
What problems is the product solving and how is that benefiting you?
Decreasing downtime of equipment.
A huge improvement over our existing maintenance system
What do you like best about the product?
Everything is connected and at your fingertips. The availability to use the app wherever you are and attach pictures and documents easily.
What do you dislike about the product?
Some of the reports could be more customizable.
What problems is the product solving and how is that benefiting you?
Connecting our multi-site locations and giving us views and data into our maintenance practices / operational efficiencies that we did not have before.
Just started 6 months ago
What do you like best about the product?
Flexibility. Training. People. Their dedication to making sure you get everything setup and are trained. I started our free (test site), and had manually setup about 10 assets and some inventory parts. It was very simple to setup. The customer support to get our assets and inventory imports was fantastic, they pushed us to keep going with weekly meeting and what we need to accomplish by next meeting.
We use this everyday. All of our assets are in the system. Procedures are next as I setup out PM procedures and safety is also going to start using Maintain X for tracking all of there monthly checks. We did not have a big issue integrating as most of the issues have been.
We use this everyday. All of our assets are in the system. Procedures are next as I setup out PM procedures and safety is also going to start using Maintain X for tracking all of there monthly checks. We did not have a big issue integrating as most of the issues have been.
What do you dislike about the product?
One of the biggest issues we did have is the "FREE" users cannot do any type of work. I you want your techs to edit work orders, or generate work orders, you have have to pay for an user account. So for every tech you have you must pay for them. So the only thing good about Free accounts is that they can generate work requests and a few other sub tasks.
What problems is the product solving and how is that benefiting you?
tracking completed PM's.
Work orders - using them.
Inventory control
safety inspections
Work orders - using them.
Inventory control
safety inspections
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