MaintainX
MaintainX, Inc.Reviews from AWS customer
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Training
What do you like best about the product?
Helps everyone be accountable and is a good way to communicate
What do you dislike about the product?
The site isn't always great to navigate and can be confusing at times
What problems is the product solving and how is that benefiting you?
Mostly communication.
Great, technician focused system that prioritizes ease of use
What do you like best about the product?
MaintainX is a great system for technicians as it's very easy to grasp and train anyone one. Implementaion was quick and near seamless for us. Support has been phenomenal. Overall it's a great system to scale with.
What do you dislike about the product?
I have no real bad things to say about it. Just like any system you use there will be some road blocks on certain features based off how the program is written but it is not anything that hasn't been able to be worked around.
What problems is the product solving and how is that benefiting you?
By moving to MaintainX from our previous platform it has allowed us to, in short, decrease technicians overall frustrations. Decrease our MTTR. Accurately track inventory and downtime.
Very easy to use and it comes with great support
What do you like best about the product?
How easy it is to use and to look through past history
What do you dislike about the product?
That you cant prioritise the work in an order to complete when its planned in on a day.
What problems is the product solving and how is that benefiting you?
Its helping us run our engineering department more efficiently and track planned and reactive work whilst logging a history.
Streamlined User Experience
What do you like best about the product?
MaintainX has offered our company many improvements in statusing and communicating our maintenance efforts. The customer service of MX is top notch as well, always available and ready to help.
What do you dislike about the product?
Some features on the desktop version aren't available on mobile, as a supervisor always on the move between locations it can make it difficult to complete certain tasks.
What problems is the product solving and how is that benefiting you?
Prioritizing what machines to work on and when.
EXCELLENT!!
What do you like best about the product?
Easy of navigation through the whole app
What do you dislike about the product?
When pulling parts from a work order you have to click on each part separately
What problems is the product solving and how is that benefiting you?
MaintainX has helped out in all aspects of our company from inventory management to a reliable PM schedule
GREAT PRODUCT!
What do you like best about the product?
Easy to use. Lots of customizable features.
What do you dislike about the product?
I have not ran into any issues yet that were not easliy resolved by the MaintainX team.
What problems is the product solving and how is that benefiting you?
MaintainX alows our staff to easily report maintenance and IT related issues to management in an effort to resolve any issues promptly.
maintainX is a great ticket management system.
What do you like best about the product?
the many different views to view work orders.
What do you dislike about the product?
the mobile app can be a little hard to use as an administrator.
What problems is the product solving and how is that benefiting you?
it helps to orginize work orders and priorities. also helps to inventory all of our assets.
Exactly what we're looking for with our size of company
What do you like best about the product?
Company wide visability and the ability to customize to our needs/wants
What do you dislike about the product?
sometimes is challenging to navigate the site
What problems is the product solving and how is that benefiting you?
Streamlining branch's requests
Simple and easy to use.
What do you like best about the product?
Simple and easy to use with great customer support.
It has web and mobile applications which is handy.
MaintainX implementation has helped to transition from paper-based forms to digitalized procedures.
It has web and mobile applications which is handy.
MaintainX implementation has helped to transition from paper-based forms to digitalized procedures.
What do you dislike about the product?
Cannot assign multiple assets to a single work order.
What problems is the product solving and how is that benefiting you?
Getting IOT sensors to feed data directly to MaintainX.
Assigning multiple assets to a single work order.
Assigning multiple assets to a single work order.
Fire Extinguisher
What do you like best about the product?
Digitization of the process. Being able to document a proceedure and getting a validation of the process has been a great tool. Having the part inventory and supplier at the point of use and not having to write down, email, or call someone for replacements has really kept the maintainence team stay on track. Customer support is very responsive and aware of the targets. System is easy enough to use even the old tribal dogs like using it.
What do you dislike about the product?
Most of what I would use as a facilities manager is only available at the executive level. We would only need limited users on the executive level so the pricing point hasn't been justified.
What problems is the product solving and how is that benefiting you?
Reduction of downtime because the PMs are getting done. No need to assume "someone else" has done them.
Wear parts awareness, downtime planning, work order status.
Wear parts awareness, downtime planning, work order status.
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