MaintainX
MaintainX, Inc.Reviews from AWS customer
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MaintainX: Organized, Highly Usable CMMS with Excellent Customer Service
What do you like best about the product?
I've used a lot of CMMS' and Maintainx is far more organized and usable that just about all of them. The customer service is very good, too.
What do you dislike about the product?
It seems like fancy UI takes precedence over functionality at times.
What problems is the product solving and how is that benefiting you?
Mostly mantaining a work item log and rough inventory.
Global MaintainX Parts List
What do you like best about the product?
The ability to see what parts go to an asset by just clicking on the asset.
What do you dislike about the product?
I dislike that there isn't a global database of parts and part numbers etc. already pre-programmed by maintainX that we could pick and choose from to build out assets. Such as that of a bearing where the part had a global maintainX part prefilled with all its descriptive data minus cost so as I implement the bearing into my maintainX that if another location of my company also uses the same bearing that we could have the part numbers be the same as well as we could a company wide accurate inventory as opposed to me having to create a part number and then another location of the company creates a part number for the same bearing but they make it differently, now when we go to do a cycle count we have to decipher which part they created to be the said bearing and I would have to do the same to accurately determine our parts match to get a realistic number of that said bearing we have.
What problems is the product solving and how is that benefiting you?
It is completely taking over our tracking of work orders and is working great as a tool here at Dolese.
Very Easy and Effective App Experience
What do you like best about the product?
Very easy and the app is great! Very effective
What do you dislike about the product?
As such nothing! We should engage more departments into MaintainX
What problems is the product solving and how is that benefiting you?
Operations and maintenance!!
Amazing Support Team with Fast, Helpful Responses
What do you like best about the product?
The support team! The response rate and willingness to help make sure that the fields meet our application has been amazing.
What do you dislike about the product?
Just the learning of a new application. But it is intuitive.
What problems is the product solving and how is that benefiting you?
Getting work orders in a simple interface.
Exceptional, User-Friendly CMMS That Streamlines Maintenance Operations
What do you like best about the product?
MaintainX is an exceptional Computerized Maintenance Management System (CMMS) that delivers a robust, intuitive, and user‑friendly platform for managing maintenance operations. Its comprehensive feature set—ranging from work order tracking and asset management to real‑time communication and analytics—empowers organizations to improve efficiency, enhance equipment reliability, and streamline workflows. MaintainX’s modern interface, mobile accessibility, and strong support infrastructure make it a valuable solution for teams seeking to optimize their maintenance processes and drive operational excellence.
What do you dislike about the product?
Cost becomes a significant consideration when evaluating software solutions, particularly when equivalent functionality can be achieved through custom-developed Power Apps without the need for recurring annual subscription fees.
What problems is the product solving and how is that benefiting you?
MaintainX is providing analytics capabilities that were previously unavailable to us, enabling greater visibility into our maintenance operations and supporting more informed, data‑driven decision‑making.
Intuitive Interface That’s Easy to Use
What do you like best about the product?
Ease of use. The interface is intuitive.
What do you dislike about the product?
I haven't encountered any issues with the software.
What problems is the product solving and how is that benefiting you?
We use it to build our PM program by tracking issues.
All-in-One Maintenance Management with Clear Communication and Big Time Savings
What do you like best about the product?
Finally, we have a platform that helps us manage all of our maintenance needs in one place. We really appreciate the clear communication, the record-keeping, and the time it saves our organization.
What do you dislike about the product?
It’s a little expensive per user, but overall it’s been a great experience.
What problems is the product solving and how is that benefiting you?
Before MaintainX, we tracked our maintenance and preventive tasks using a mix of email, Google Sheets, and text messages. Now everything is in one platform, with clear updates and much better communication.
Friendly and User-Friendly for Everyone
What do you like best about the product?
It’s user-friendly for everyone and includes the essential tools to manage maintenance.
What do you dislike about the product?
For now, I don’t have any issues. The only problem I’ve noticed is a some translation error in Portuguese.
What problems is the product solving and how is that benefiting you?
The control of data center maintenance.
Easy Tracking of Reports and Assets
What do you like best about the product?
I can easily track all reports on work done.
Its also easy to track assets and there status
Its also easy to track assets and there status
What do you dislike about the product?
You can lose data when working in offline mode
What problems is the product solving and how is that benefiting you?
It is easier to track reports for service done, asset management, track the performance of the teams compared to previously when we didn't have a digital system to do this.
It helps to save time since its easier to generate reports, and also having detailed reports with pictorial evidence.
It helps to save time since its easier to generate reports, and also having detailed reports with pictorial evidence.
Quick Work Orders, Easy Assignment and Task Tracking
What do you like best about the product?
Quickly raise a work order and assign it to the right person, and also track it back in the pending tasks.
What do you dislike about the product?
It doesn't have an app inside the Microsoft Store; more notifications are pending on the email alert, and sometimes we could miss them and make the task overdue.
What problems is the product solving and how is that benefiting you?
The voice from the operator raised the issue and followed up on it by themself. It is very difficult if it doesn't have the MaintainX platform. The engagement of operators to let them care about the machine will be low.
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