MaintainX
MaintainX, Inc.Reviews from AWS customer
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Maintenance management that is robust, efficient, and intuitive!
What do you like best about the product?
I love the intuitive nature making it very easy to use and manage, for requesters as well. The teachers at our school can simply use their cell phone camera to scan a QR code provided uniquely on the door frame of each room which initiates a request. I get a Notification when a request is submitted. I can then approve it or decline it. If I approve it, I can then assign it to an individual or a team and communicate progress back to the requester. It provides an excellent level of organization for my position as school facility manager.
What do you dislike about the product?
I haven't found any downsides yet. So far, I like everything about it.
What problems is the product solving and how is that benefiting you?
MaintainX is adding an excellent level of organization to my duties as a school facility manager. It helps me gather sufficient information via simple requests from 70+ teachers within our school. They simply scan the QR code associated with the room that has an issue which directs them to our request portal, automatically passing along their room number/location, and directs them to provide sufficient information for me to satisfy the request. it allows two-way communication and keeps every request organized on a list that I can prioritize and assign to other individuals or teams. As a manager, this is very valuable to be able to track what's getting done and what's possibly falling behind. It also helps people remain accountable with detailed work orders assigned that they have to complete and sign off on. Work orders also represent standard operating procedures and preventive maintenance procedures that are pre-scheduled with detailed checklist procedures associated.
As I have learned the in and outs its been a good maintenance software
What do you like best about the product?
The fact that I can keep track of all aspects of my maintenance duties.
What do you dislike about the product?
At first I didnt see it as user friendly, but I feel like it was more learning the software.
What problems is the product solving and how is that benefiting you?
Keeping track of inventory and prices. Its also helped defining the top issues with our equipment.
MaintainX CMMS Software
What do you like best about the product?
Ease of use - we got up and running very quickly and the asset and PM tracking is a huge improvement over our previous system.
Support - There are so many options for support: online chat or from our Customer Success Manager Jamie, Senior Implementation Consultant Tommy, or Enterprise Account Executive Brit, the response and support have been outstanding.
Support - There are so many options for support: online chat or from our Customer Success Manager Jamie, Senior Implementation Consultant Tommy, or Enterprise Account Executive Brit, the response and support have been outstanding.
What do you dislike about the product?
Not able to change the close date on a Work Order Ticket
What problems is the product solving and how is that benefiting you?
With MaintainX we can now easily track our PM schedule. Notifications are sent of WO's that are due, we can view what the upcoming load looks like by day, week or month and set aside the needed resources.
MaintainX is also able to track our downtime and document any emergency repairs made to equipment.
MaintainX is also able to track our downtime and document any emergency repairs made to equipment.
MaintainX is so easy to use and customer support is a great resource.
What do you like best about the product?
I like how easy the system is to use and than it also has a mobile app for when you're away from a desk. Entering information only takes a couple minutes. Customer service is quick and accessible and always ready to answer questions. This system was easy to implement into our daily work orders and has created an easy way to integrate all our information in one place. MaintainX has made our jobs easier so we can put our focus on other intricate parts of our work day 24 hours a day and 7 days a week!
What do you dislike about the product?
I haven't come across anything I don't like about this program.
What problems is the product solving and how is that benefiting you?
MaintainX makes it easy for our techs in the field to access the app and complete a work order with ease and all the documentation to back job. It is also great for office staff who are putting in the work orders and pulling reports. It allows us to work smarter not harder.
Review of MaintainX
What do you like best about the product?
I like the seemless use between the desktop app and the smartphone app.
What do you dislike about the product?
I wish there was a more direct way to allow people to make a request on MX
What problems is the product solving and how is that benefiting you?
It allows my team and I to accurately keep track of all the maintenance needs for our facility all on one platform. I like that we can create an accurate history of recurring problems.
Easy implementation, helpful and extremely knowledgeable staff
What do you like best about the product?
Best for building preventative maintenance. The software helps me schedule my day and track my work. Helps by taking a load off my mind, no more I think I did that. Build out your procedures to your customized needs.
What do you dislike about the product?
Slightly difficult to work around holidays. But I don't like to receive notifications that I haven't done my work because it was a holiday. Depend on how your work flow is set
What problems is the product solving and how is that benefiting you?
Cost tracking and to show that you are working to your upper managers
Great Experience.
What do you like best about the product?
MaintainX makes it easy to create, assign, and track work orders, ensuring that maintenance tasks are completed promptly. The ability to assign tasks to specific team members and monitor their progress in real-time helps maintain accountability and ensures that nothing falls through the cracks. The maintain X team has been great in the start up phase.
What do you dislike about the product?
This is not really a MaintainX issues: While the interface is intuitive, there may still be a learning curve for team members who are not as 'tech-savvy'. Ensuring that everyone is comfortable using the platform might require additional training sessions.
What problems is the product solving and how is that benefiting you?
MaintainX's preventive maintenance scheduling helps ensure that machinery is regularly serviced and inspected, reducing the risk of unexpected breakdowns. MaintainX streamlines the creation, assignment, and tracking of work orders, ensuring that tasks are organized and completed on time. MaintainX also provides detailed reporting and analytics, offering insights into maintenance performance, equipment health, and operational efficiency.
Best work order and inventory management for small businesses!
What do you like best about the product?
I started using MaintainX when I was the shop manager at a small landscaping company. I quickly fell in love with the ease of use and inventory tracking very quickly. The owners liked the reporting features and that it was super easy to set up and get using. We didn't have a previous solution so this was an absolute game changer for us. After leaving that company I came to a larger construction company and brought MaintainX with me in my position as Inventory and Equipment Manager. I use it numerous times during the day to set up parts purchasing, inventory usage and asset tracking for preventitive maintenace. Using some custom zaps customer support showed me and API calls we were able to tie it into our main accounting software. I highly, highly recommend this, especially for shop and equipment managers!
What do you dislike about the product?
The per seat price is higher than other software but at the advantage of a very powerful CMMS!
What problems is the product solving and how is that benefiting you?
Inventory and work order controls, purchase orders that were not previously being tracked smoothly.
Chief Administrative Officer
What do you like best about the product?
How easy it is to use and set up. I like that we can use QR codes for staff to make maintenance requests.
What do you dislike about the product?
Can be a but confusing but once you get in it makes sense.
What problems is the product solving and how is that benefiting you?
I used to update user access with the system.
New CMMS for our site
What do you like best about the product?
The ease of use and number of features. The ability to use our mobile devices will help with completing work orders and PMs in real-time. Real-time inventory for parts will help prevent delays and downtime.
What do you dislike about the product?
At this time we cannot print out the procedure templates with notes and descriptions. We have to create a work order and then attach the template and then print out.
What problems is the product solving and how is that benefiting you?
We will now have real-time inventory for parts to help prevent downtime and shipping delays. The mobile applications will be most beneficial when performing work orders and PMs. The calendar view is very beneficial for our technicans as we are a 24/7 facility.
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