MaintainX
MaintainX, Inc.Reviews from AWS customer
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Not having a good experience
What do you like best about the product?
I like that you attach parts to assets, searching assets and work orders is super easy, that I can change almost everything on the work orders
What do you dislike about the product?
you can't get the history of the asset on the iPad, you can't put more than 1 asset on a work order. I work at a production facility and we have thousands of assets on most of them we have north and south with the same assets, my guys do the 2 systems at the same time so if they do a pm for the west fan the will do the north fan at the same time, on our old system it would put the 2 on one work order but you can't on this system so my guys spend extra time having to fill out 2 work orders. I also hate that as soon as you finish a work order a new one populates and just sits there on the to-do list why can't they populate a week or 2 before they are due?
What problems is the product solving and how is that benefiting you?
it has not solved any of our problems if anything it has cause more problems
Training
What do you like best about the product?
Helps everyone be accountable and is a good way to communicate
What do you dislike about the product?
The site isn't always great to navigate and can be confusing at times
What problems is the product solving and how is that benefiting you?
Mostly communication.
Great, technician focused system that prioritizes ease of use
What do you like best about the product?
MaintainX is a great system for technicians as it's very easy to grasp and train anyone one. Implementaion was quick and near seamless for us. Support has been phenomenal. Overall it's a great system to scale with.
What do you dislike about the product?
I have no real bad things to say about it. Just like any system you use there will be some road blocks on certain features based off how the program is written but it is not anything that hasn't been able to be worked around.
What problems is the product solving and how is that benefiting you?
By moving to MaintainX from our previous platform it has allowed us to, in short, decrease technicians overall frustrations. Decrease our MTTR. Accurately track inventory and downtime.
Very easy to use and it comes with great support
What do you like best about the product?
How easy it is to use and to look through past history
What do you dislike about the product?
That you cant prioritise the work in an order to complete when its planned in on a day.
What problems is the product solving and how is that benefiting you?
Its helping us run our engineering department more efficiently and track planned and reactive work whilst logging a history.
Streamlined User Experience
What do you like best about the product?
MaintainX has offered our company many improvements in statusing and communicating our maintenance efforts. The customer service of MX is top notch as well, always available and ready to help.
What do you dislike about the product?
Some features on the desktop version aren't available on mobile, as a supervisor always on the move between locations it can make it difficult to complete certain tasks.
What problems is the product solving and how is that benefiting you?
Prioritizing what machines to work on and when.
EXCELLENT!!
What do you like best about the product?
Easy of navigation through the whole app
What do you dislike about the product?
When pulling parts from a work order you have to click on each part separately
What problems is the product solving and how is that benefiting you?
MaintainX has helped out in all aspects of our company from inventory management to a reliable PM schedule
GREAT PRODUCT!
What do you like best about the product?
Easy to use. Lots of customizable features.
What do you dislike about the product?
I have not ran into any issues yet that were not easliy resolved by the MaintainX team.
What problems is the product solving and how is that benefiting you?
MaintainX alows our staff to easily report maintenance and IT related issues to management in an effort to resolve any issues promptly.
maintainX is a great ticket management system.
What do you like best about the product?
the many different views to view work orders.
What do you dislike about the product?
the mobile app can be a little hard to use as an administrator.
What problems is the product solving and how is that benefiting you?
it helps to orginize work orders and priorities. also helps to inventory all of our assets.
Exactly what we're looking for with our size of company
What do you like best about the product?
Company wide visability and the ability to customize to our needs/wants
What do you dislike about the product?
sometimes is challenging to navigate the site
What problems is the product solving and how is that benefiting you?
Streamlining branch's requests
Streamlined Maintenance Management system - Simple and easy to use.
What do you like best about the product?
MaintainX’s real-time collaboration and mobile accessibility for its work order
It is a reliable and has an easy-to-use interface that brings clarity and efficiency to maintenance. It also provides a prompt customer support when needed.
The preventive maintenance tracking option has significantly improved our team's efficiency.
It is a reliable and has an easy-to-use interface that brings clarity and efficiency to maintenance. It also provides a prompt customer support when needed.
The preventive maintenance tracking option has significantly improved our team's efficiency.
What do you dislike about the product?
Multiple asset work order was introduced however, still cannot complete the required task in single work order.
Some reporting functions requires an advance user level.
Some reporting functions requires an advance user level.
What problems is the product solving and how is that benefiting you?
Assigning multiple assets to a single work order.
Crete/Edit option for Purchase order in Mobile.
Crete/Edit option for Purchase order in Mobile.
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