MaintainX
MaintainX, Inc.Reviews from AWS customer
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User Friendly & Customizable
What do you like best about the product?
Extremely customizable! We are a hotel and steakhouse, so there are a lot of assets to keep track of. I can create asset categories (ex: rooms, restaurant, or culinary departments) as well as individual assets (ex: individual guest rooms, equipment in the kitchen or restaurant bar).
What do you dislike about the product?
We are still in the free trial stage. The plan we want is a little higher than our budget but we are still considering the other plan options.
What problems is the product solving and how is that benefiting you?
We are using it at our boutique 29-room hotel to communicate maintenance requests and track completion.
Exceptionally User-Friendly and Intuitive Experience
What do you like best about the product?
The platform is extremely user-friendly and intuitive, making it easy to navigate. Additionally, the customer support is excellent.
What do you dislike about the product?
As a new user, I haven't discovered anything notable so far.
What problems is the product solving and how is that benefiting you?
This tool helps us maintain accountability in work orders across all five of our locations. Additionally, it enables us to keep track of our assets and requirements.
Simple, User-Friendly, and Exceptionally Powerful
What do you like best about the product?
Its very simple and user friendly still very powerful for maintaince work
What do you dislike about the product?
Nothing much as of of now but will update if I find something which requires improvement
What problems is the product solving and how is that benefiting you?
With it's advanced features and single source of of truth, its going to bring lot of positive impact on business growth
Exceptional Support and Responsiveness from the MaintainX Team
What do you like best about the product?
The MaintainX team is highly responsive to any issues or concerns we raise, and they are attentive to our requests for changes that our organization would like to see implemented.
What do you dislike about the product?
So far, I haven't encountered anything that I dislike.
What problems is the product solving and how is that benefiting you?
MaintainX offers essential services as a CMMS, and it is also supporting our company by introducing new innovations and technologies that enhance our reliability.
Outstanding Experience from Start to Finish
What do you like best about the product?
The ui is easy for my team to navigate, Implementation was a streamlined process so within a day we were up and running on Maintainx sending work orders to staff in the field, their customer support team is responsive and have addressed any issues promptly, we rely on Maintainx for our daily operations to send work to field staff and provide progress updates and before/after photos to customers,
What do you dislike about the product?
We wish there were more customization options to tailor Maintainx to our specific needs.
What problems is the product solving and how is that benefiting you?
Maintainx allows us to track work requests from initiation through to final completion so requests to not fall through the cracks, and so we can have proof that work was completed.
The Most User-Friendly Mobile Platform
What do you like best about the product?
Its the most user friendly moblie friendly platform.
What do you dislike about the product?
Would need better intergration when triggering work orders.
What problems is the product solving and how is that benefiting you?
Ability to record real time information.
Satisfied overall, though have questions to increase efficiency
What do you like best about the product?
My favorite aspects are how easy it is to use, and how simple the layout. I like the calendar view option.
What do you dislike about the product?
It would have been nice if there had been more in depth training on the notification settings, what that will look like, and how that will effect workload. At first I had all of the toggles switched on, and it was completely overwhelming not having had any experience in property management.
What problems is the product solving and how is that benefiting you?
It helps keep requests from both tenants and maintenance technicians centralized. I would like more information on how to implement the time tracking and vendor use functions.
Effortless Simplicity Across Desktop and Mobile
What do you like best about the product?
I enjoy the simplicity from desktop and phone.
What do you dislike about the product?
Still newer to the system but I've yet to find any problems with the system support couldn't quickly walk me through.
What problems is the product solving and how is that benefiting you?
Having a cmms is game changer for better managing our assets and data collection and storage.
Effortless Purchase Order Tracking Made Simple
What do you like best about the product?
Keeping track of purchasing and receiving with purchase orders.
What do you dislike about the product?
Lack of purchase orders on the mobile app.
What problems is the product solving and how is that benefiting you?
Tracking orders that are not related to fabrication. It is benefiting us by making sure tools and consumables we have ordered actually arrive and using a MIN/MAX system.
User-Friendly, Mobile-Ready, and Packed with Smart Integrations
What do you like best about the product?
I appreciate the program's mobile compatibility and how user-friendly it is. I also value that the developers are always working to improve it, making it easier to access the data I need. The integration of AI and the option to connect with other platforms are features I find particularly useful. Implementation with the team went really well and they were very open minded to our suggestions and what we were looking for.
What do you dislike about the product?
One area I believe could be improved is the organization of the libraries and filters. Since many of them are not listed in alphabetical order, it can be difficult to locate what you need unless you already know the exact name to type in. This can be a challenge for users who are unsure of the specific names they are searching for. Additionally, I would appreciate better integration with budget management and reporting, especially with the ability to track costs across different budget numbers. Finally, I find the handling of PM work orders somewhat cumbersome. There is a parent work order and several sub work orders, but all of them must be closed individually for the task to be considered complete, which makes the log appear cluttered.
What problems is the product solving and how is that benefiting you?
MaintainX has significantly improved our communication. Thanks to its messaging platform, the comments section within work orders, and the option to tag colleagues, it’s now much easier to connect with requesters from other divisions. Previously, we relied on email and personal phones, but now we can use the mobile platform to keep all information logged directly within the program or the work order itself. This shift has also enhanced our ability to track both group and capital projects.
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