MaintainX
MaintainX, Inc.Reviews from AWS customer
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Full Steam Ahead with MaintainX!
What do you like best about the product?
My first a CMMS experience, and I have needed some help right out of the gate. I didn't have to struggle any longer than it took to reach out to the MaintainX team. Getting that needed assistance was available real time. Customer support is a 10 out of 10.
What do you dislike about the product?
I wish that some of the enterprise level features were available in a limited bandwidth pricing option. In our case we are small with big dreams and goals. As well as a few application intricacies which stretch the fit for us list a little. It might be nice to have an add-on option when the non-enterprise size entities need just a bit more in this or that corner to achieve the needed functionality. That would in the end make the most of the MaintainX experience. Allow them to take root well as we grow to enterprise.
What problems is the product solving and how is that benefiting you?
Bringing order to my fleet management chaos.
Its a great platform that can help any company
What do you like best about the product?
The ease of use on the app and the ability to use for a veriety of things. The customer support is also great.
What do you dislike about the product?
I wish it was a little easier to create termplates for certain work orders that are a litlle out of the normal.
What problems is the product solving and how is that benefiting you?
Record keeping, work order managment, inventory, and reminders of SOP's.
The experience has been good so far!
What do you like best about the product?
For the most part the product lets you create the majority of what you need pretty seamlessly. The procedure creation and templates are easy to navigate and formate to your liking!
What do you dislike about the product?
I did notice when I created a multi location multi step procedure for example our well sites its difficult to go back in and restructure the order in which these tasks are completed dependant on which route you would take, I think it would be nice to personalize how the procedures with multiple loactions and assests to be filled out and completed dependant on which user is doing this task each day. What I mean is if I go to do our "well Production" rounds I go a certain route to do them but say "john" is doing them that day and he uses a different route it would be nice to have each set to display how each user goes about completing these tasks. Not everyone does everything the exact same so I think more customization with these bigger procedures would be better. A feature for automatic calculations for certain daily rounds we do would be much appreciated because there are a few math calculations needed for correct recording of meter reads. One last thing at first how to creat templates for procedures was somwhat difficult to get started due to the lack of explanation or direction.
What problems is the product solving and how is that benefiting you?
A platform to create work orders to be produced within our department whenever we need them for record keeping. Created and manages our daily rounds and inspection of our utility sites to help keep everyone on track.
Not having a good experience
What do you like best about the product?
I like that you attach parts to assets, searching assets and work orders is super easy, that I can change almost everything on the work orders
What do you dislike about the product?
you can't get the history of the asset on the iPad, you can't put more than 1 asset on a work order. I work at a production facility and we have thousands of assets on most of them we have north and south with the same assets, my guys do the 2 systems at the same time so if they do a pm for the west fan the will do the north fan at the same time, on our old system it would put the 2 on one work order but you can't on this system so my guys spend extra time having to fill out 2 work orders. I also hate that as soon as you finish a work order a new one populates and just sits there on the to-do list why can't they populate a week or 2 before they are due?
What problems is the product solving and how is that benefiting you?
it has not solved any of our problems if anything it has cause more problems
Training
What do you like best about the product?
Helps everyone be accountable and is a good way to communicate
What do you dislike about the product?
The site isn't always great to navigate and can be confusing at times
What problems is the product solving and how is that benefiting you?
Mostly communication.
Great, technician focused system that prioritizes ease of use
What do you like best about the product?
MaintainX is a great system for technicians as it's very easy to grasp and train anyone one. Implementaion was quick and near seamless for us. Support has been phenomenal. Overall it's a great system to scale with.
What do you dislike about the product?
I have no real bad things to say about it. Just like any system you use there will be some road blocks on certain features based off how the program is written but it is not anything that hasn't been able to be worked around.
What problems is the product solving and how is that benefiting you?
By moving to MaintainX from our previous platform it has allowed us to, in short, decrease technicians overall frustrations. Decrease our MTTR. Accurately track inventory and downtime.
Very easy to use and it comes with great support
What do you like best about the product?
How easy it is to use and to look through past history
What do you dislike about the product?
That you cant prioritise the work in an order to complete when its planned in on a day.
What problems is the product solving and how is that benefiting you?
Its helping us run our engineering department more efficiently and track planned and reactive work whilst logging a history.
Streamlined User Experience
What do you like best about the product?
MaintainX has offered our company many improvements in statusing and communicating our maintenance efforts. The customer service of MX is top notch as well, always available and ready to help.
What do you dislike about the product?
Some features on the desktop version aren't available on mobile, as a supervisor always on the move between locations it can make it difficult to complete certain tasks.
What problems is the product solving and how is that benefiting you?
Prioritizing what machines to work on and when.
EXCELLENT!!
What do you like best about the product?
Easy of navigation through the whole app
What do you dislike about the product?
When pulling parts from a work order you have to click on each part separately
What problems is the product solving and how is that benefiting you?
MaintainX has helped out in all aspects of our company from inventory management to a reliable PM schedule
GREAT PRODUCT!
What do you like best about the product?
Easy to use. Lots of customizable features.
What do you dislike about the product?
I have not ran into any issues yet that were not easliy resolved by the MaintainX team.
What problems is the product solving and how is that benefiting you?
MaintainX alows our staff to easily report maintenance and IT related issues to management in an effort to resolve any issues promptly.
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