MaintainX
MaintainX, Inc.Reviews from AWS customer
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User Friendly Software
What do you like best about the product?
Veru user friendly, good training modules. Can access from tablet, phone ot desktop
What do you dislike about the product?
Acess restrictions can be improved such as full user should be restricated from creating PMs. Maybe a planner mode can be creatd to address this. Hierarchy can be atleast 4-5 layers. Ability to customize views further
What problems is the product solving and how is that benefiting you?
We are setting up PM programs for the site so all aspects of implementing succesful PM program suchas part inventory, PM scheduling is helping
Great company to work with
What do you like best about the product?
MaintainX is an easy to use pplatform that is intuitive and reasonably priced for a corporate implementation at mulitple sites. The support team is one of the best I have worked with in this space. Both the technical team and sales team are well versed in the platform and can really help make the system work for you.
What do you dislike about the product?
So far there have been very few things that did not fit our companies needs for a fully functional, enterprise system thst stands on it's own.
What problems is the product solving and how is that benefiting you?
This system gives us portable CMMS capabilites that is enterprise wide. It connects plants, and corporate for maitenance and compliance.
Maintain X Review
What do you like best about the product?
Maintain X has such great features and after doing A LOT of research and testing of other platforms, out performs all that I have found. It is very user friendly (which is helpful for folks who are used to working on the tools and not as much with technology). The support we get is great - from chat to our account manager. They have always tried to work with us to find ways we can utilize the system in a way that works for us. We use it everyday all day for work orders (Reactive), and preventative (PM) and it has been a dream since we implemented it over a year ago now. We also use another app that has integrated well with helping us automate other jobs that we used to manually put into Maintain X.
What do you dislike about the product?
Pricing is per seat - it would be great if there was a package price for unlimited users or even "up to" 30 or 50 and then after that is X per user etc. It would be nice to be able to access reporting on mobile. Would like more than just 1 level of heiarchy (parent/child) in assets and locations.
What problems is the product solving and how is that benefiting you?
Tracking of work orders. Tracking of preventative maintenance. Tracking of work/time spent on assets or specific jobs. And much more. It gives us a ton of information that we need to properly do our jobs and report on it.
MaintainX is very user friendly.
What do you like best about the product?
It is easy to navigate through and easy to create assets/locations.
What do you dislike about the product?
We are still working on a few things that we would like to see come our way, Multiple assets to a work order would be very helpful.
What problems is the product solving and how is that benefiting you?
We haven't had any problems so far, just looking to add multiple assets to a single work order.
User friendly and adaptable
What do you like best about the product?
The support staff is second to none. They are innovative and continue to develop the platform based on users needs
What do you dislike about the product?
The only draw back has been the lack of a smooth path to multi site inventory.
What problems is the product solving and how is that benefiting you?
Gathering data analytics on equipment down time. Gauging timeliness of completion for jobs. Tracking trends in mechanical breakdown.
Maintain X is helping us to improve our processes everyday!
What do you like best about the product?
the development of the platform is real, Mx takes it seriously
What do you dislike about the product?
It is not specific to the hospitality industry, however we knew this going in
What problems is the product solving and how is that benefiting you?
Daily operational and asset management
Has helped me keep great records and communication.
What do you like best about the product?
Keeping track of of past work that has been done on any specific asset.
Helps with daily preventive checklist/procedures.
The interface is very easy to use.
Our account manager does an amazing job.
I use MaintainX everday would not know how to do my job without it.
Helps with daily preventive checklist/procedures.
The interface is very easy to use.
Our account manager does an amazing job.
I use MaintainX everday would not know how to do my job without it.
What do you dislike about the product?
Need to have option to be able to put a work order on hold if waiting for a part.
Not able to create PO on mobile device.
Not able to create PO on mobile device.
What problems is the product solving and how is that benefiting you?
Has allowed streamless work order flow.
Amazing Service - Awesome Product
What do you like best about the product?
The implamentation was incredably easy because of the MaintainX supoort staff. The product continues to help our Maintenance team be successful
What do you dislike about the product?
The only challenging part of MaintainX is Full time Users and Administrators cannot do work requests, they need to be created work orders. Not a big deal, we found a work around.
What problems is the product solving and how is that benefiting you?
Our main goal when switching CMMS's was to have the field workers go completly mobile and paperless. MaintainX has allowed for work order creation and completion as well as hazard assessments to be completed 100% paperless and mobile.
a+ understandable and teachable product
What do you like best about the product?
Easy to use and teach-With properties across multiple countries, makes a way to easily manage all expenses all in one place!
What do you dislike about the product?
Nothing. Every aspect of this program is great.
What problems is the product solving and how is that benefiting you?
Budget tracking and freeing up time.
Remote & Field Teams Work Seamlessly
What do you like best about the product?
Our Remote/in-office staff has access to field data in live time and on a daily basis. We can do the administrative work of creating Procedures and establishing a Work Order schedule that our Field Team can implement and edit as needed. Our executives utilize Reporting to make critical decisions about problem solving and priorities. We've been able to establish standards as a young company that has supported our huge growth the last two years. We have access to high quality support at all times.
What do you dislike about the product?
MaintainX training is what our team needs most. We look forward to more training resources from MaintainX to create more ease in implementation.
What problems is the product solving and how is that benefiting you?
We have seven field teams (and more soon) all over the country. The rest of us are in an office in yet another location. Staying on the same page about asset health and facility management is crucial. We now use MaintainX for safety and compliance as well as incident reporting. We are establishing our Purchase Orders into MX to cut down work in our Finance department, as well.
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