MaintainX
MaintainX, Inc.Reviews from AWS customer
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I'm really excited for my team to use MaintainX to trace our work orders on all of our assets!
What do you like best about the product?
the integration capabilities for our other software and the very professional customer support
What do you dislike about the product?
no automation. everything had to be manually entered
What problems is the product solving and how is that benefiting you?
updates for work orders and maintainence had no traceability before Maintain X
Maintain X is easy to learn and use
What do you like best about the product?
It is easy to learn and use. The program is very user friendly
What do you dislike about the product?
The reporting module is difficult to learn and configure
What problems is the product solving and how is that benefiting you?
MaintainX is being deployed throughout the Southeast region. This will allow all facilities issues to easily be seen.
A great decision
What do you like best about the product?
What i like best about MaintainX, the fact it allows me to have some kind of structure within the work place. also you have a team dedicated to help you along the way.
What do you dislike about the product?
At first its alot to soak in. but once you get going it gets easier to understand.
What problems is the product solving and how is that benefiting you?
its helping me create structure to all our assets that need attention. its a great way to keep up with servicing and costs.
Great experience so far!
What do you like best about the product?
After a month with MaintainX, I’m really impressed! The software is user-friendly, and the customer service team made implementation a breeze, guiding us through setup.
What do you dislike about the product?
Slight learning curve for users in the feild
What problems is the product solving and how is that benefiting you?
Work order management is efficient, and the mobile app keeps our team connected on the go.
Overall, MaintainX has significantly improved our operations. I highly recommend it for anyone looking for a reliable maintenance solution!
Overall, MaintainX has significantly improved our operations. I highly recommend it for anyone looking for a reliable maintenance solution!
Best CMMS for Facilities Operation Management
What do you like best about the product?
User-Friendly Interface
Real-Time Updates
Mobile Accessibility: The mobile app is a game-changer, allowing our team to access work orders and updates on the go, which is crucial for our field operations.
Comprehensive Reporting
Customer Support
.
Real-Time Updates
Mobile Accessibility: The mobile app is a game-changer, allowing our team to access work orders and updates on the go, which is crucial for our field operations.
Comprehensive Reporting
Customer Support
.
What do you dislike about the product?
Initial Setup
Customization Limitations
Cost: For smaller organizations, the cost might be a bit high, but the value it provides justifies the investment for us.
Customization Limitations
Cost: For smaller organizations, the cost might be a bit high, but the value it provides justifies the investment for us.
What problems is the product solving and how is that benefiting you?
Overall, MaintainX has been a valuable tool for WHYY, streamlining our maintenance processes and improving our overall efficiency.
Great Customer Service, Easy Integration
What do you like best about the product?
Quick reponse times from customer service with lots of visibility on product upgrades
What do you dislike about the product?
Limited supply chain/inventory management
What problems is the product solving and how is that benefiting you?
Enterprise wide asset management: scheduled and unscheduled maintenance, location, meters, registration
The best customer service
What do you like best about the product?
MaintainX is great for a lot of reasons that make my job easier. The work order, asset, and procedure management allows my team to do 5 times the work because we are organized. Maybe the best "feature" is the customer service and development team. They are constantly updating the software to make it better for the user. Everytime I notice a feature that could be improved, it seems to get improved with the new update almost everytime. Also, every person I speak with is extremely nice and helpful. I have helped my company implement many softwares, and this has been by far the easiest.
What do you dislike about the product?
Honestly, I cannot think of one downside. If I had to say one thing, I wish the lower levels of the pricing had more of the enterprise features but I understand that there has to be a difference and this does not actually bother me.
What problems is the product solving and how is that benefiting you?
Seems to be solving all of our previous problems. Keeps us organized. Allows us to monitor our assets better. Makes it easier for me to submit reports to my bosses. Helps us save money
MaintainX Up and Running Quickly
What do you like best about the product?
The cloud based interface is easy to navigate and easy for technicians to adopt and use. Customer support for answering configuration questions has been really good.
What do you dislike about the product?
The Availabilty Over Time KPI needs to be updated to take into account daily shift structures. Right now it is using a 24 hr working day and this results in over reporting Availability.
What problems is the product solving and how is that benefiting you?
This is our 1st CMMS so having visibility into what the technician team is working and being able to start analyzing productivity is helpful. Also, downtime and MTTR metrics will be powerful KPIs once we get a history of good data. Getting the technician discipline in place to properly interact with MTX is key.
MAINTAINX REVIEW #1
What do you like best about the product?
SOFTWARE IS EASY TO USE, ALLOWS AUTOMATED REPORTS, CUSTOMER SUPPORT IS GREAT
What do you dislike about the product?
THERE ARE A LOT OF FEATURES TO MAINTAIN X, AND AT TIMES, CAN BE A LITTLE DIFFICULT TO NAVIGATE TO SEE INFOMATION YOU ARE WANTING TO LOOK AT. BUT THAT'S A BASIC LEARNING CURVE FOR THIS SOFTWARE.
What problems is the product solving and how is that benefiting you?
They seem to assist in whatever issues we have, and have been great on resolving issues we may find.
Stop trying to make your CMMS system work! Get MaintainX!
What do you like best about the product?
MaintainX is mobile based first! Meaning all the basic user functions of the platform are geared toward mobile use. Users that aren't admins, really have no need to be tied to a desktop and anyone can use their smartphone or tablet. Also, my customers love being able to submit a ticket without needing pesky logins or passwords to keep up with! Scan the QR Code, tell us your problem, and the ticket is created. It's that easy!
What do you dislike about the product?
Filtering data that is going to be exported, but I can easily (probably easier) do that in Excel once they are exported
What problems is the product solving and how is that benefiting you?
So much easier for my customers to use in the buildings! So easy to use for maintenance techs that may not be that tech savy. Asset management is a breeze.
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