MaintainX
MaintainX, Inc.Reviews from AWS customer
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Transformed our work order process
What do you like best about the product?
Simplicity, our entire team uses it AND loves it
What do you dislike about the product?
Sometimes we have to use workarounds for industry terminology or specific uses/processes
What problems is the product solving and how is that benefiting you?
Efficiency and communication around work order assignment and completion. The asset manager streamlines our inventory and asset maintenance process as well.
Best CMMS system out there!
What do you like best about the product?
The simplicity of the system and the user friendly mobile platform.
What do you dislike about the product?
Wish it had an option to make the repeatable PM's have a the schedule go off of days and not a date. i.e if we completed an inspection on a fire extinguisher late i want it to repeat every 30 days.
What problems is the product solving and how is that benefiting you?
Tracking maintenance items, user friendly interface for maintainers. Streamline information to the workforce.
X is better than Y
What do you like best about the product?
MaintainX is straightforward and user friendly. It can adjusted to suit your needs and facilty layout.
What do you dislike about the product?
So far I haven't had to many complaints.
What problems is the product solving and how is that benefiting you?
We are still gathering data and entering assets. We haven't had an issue that has required us to engage customer support
Useful and intuitive
What do you like best about the product?
Ease of use, simplicity, Price, The Custopmer support is fantastic.
What do you dislike about the product?
Can be complex on the set up portion, though I could not come up with a simpler way to do what they do.
What problems is the product solving and how is that benefiting you?
Personel time tracking, Work order completion time and organization, asset preventative maintenance.
Easy to setup up and Easy to use
What do you like best about the product?
Our maintenace guys were imputting and completing work orders on the same day as training. We now have visablity into how long we are spending on each piece of equipment and how much the cost is to repair. Customer support has been great during setup. The API are a great way to integrate the software into current systems
What do you dislike about the product?
The inventory system does not handly multiple sites very well.
What problems is the product solving and how is that benefiting you?
We were not using a system before, so we had not insight into costs associated with each machine nor the downtime of each machine. We now can make informed decisions on repairing or replacing a machine.
The best CMMS I have personally used
What do you like best about the product?
The user interface on both the app and the webpage is simple to use.
The implementation team is a great tool to use and very helpful. I sent all my PPM documents through and these were uploaded for me, reducing significant time of inputitng information
The implementation team is a great tool to use and very helpful. I sent all my PPM documents through and these were uploaded for me, reducing significant time of inputitng information
What do you dislike about the product?
some of the features can take a little while to grasp how is best to use them. The implementiation team, sales & account managers are very helpful in describing how to best use or answer questions.
There are only 2 tiers of location. The reasoning was explained why, but i thought it would be more helpful with a 3rd location tier
There are only 2 tiers of location. The reasoning was explained why, but i thought it would be more helpful with a 3rd location tier
What problems is the product solving and how is that benefiting you?
reducing significant admin time for my team by reducing paperwork. also much easier for trakcing jobs and for audit trails too
The implementation, usability, and customer service of MaintainX can be summed up in one word-EASY!
What do you like best about the product?
The responsiveness of the team is exceptional and the platform is very user-friendly. It didn't require me spending countless hours with the users training them. It's very easy to navigate and there are countless features. Alison and Rola had an answer to all of my questions!
What do you dislike about the product?
The only down-side to MaintainX is the reactive work orders aren't necessarily reactive. A work order is not truly reactive because it's not recurring.
What problems is the product solving and how is that benefiting you?
This is our site's first experience with MaintainX, and we're using it as a true CMMS.
MaintainX and their team are the best!
What do you like best about the product?
MaintainX has already improved our workflow. It's the perfect program to keep all of our data and assets in one place. Their team and support are one of the best features. They are always available to help answer questions and guide us through the process.
What do you dislike about the product?
Nothing! It's working well for our team!
What problems is the product solving and how is that benefiting you?
MaintainX is helping us to keep track of our assets and equiptment while improving the daily operations of our work orders.
Brilliant.
What do you like best about the product?
They are very co-operative and willing to work with people. we have suggested a few implements and they have followed through or at least looked into them for us, as well as explained and talked us through things when we were new to using the software.
What do you dislike about the product?
nothing so far. like i said before, they have been brilliant.
What problems is the product solving and how is that benefiting you?
its helping us with our storage of parts, assets, login data and costs of all maintenance we are currently doing.
Revolutionized our maintenance program
What do you like best about the product?
Having a main hub where everything get funneled through is great and also having a history of what's been done enables patterns to be seen. I also love the communication with my team and other employees. The user interface is also good.
What do you dislike about the product?
There are certain features throughout MaintainX that could be improved or added. But overall it does a great job and what I need it to do. They are often adding features and have a development road map.
What problems is the product solving and how is that benefiting you?
My team and I are able to be on the same page about work orders. Communication is good and there's less hour to hour questions which really helps free my time up.
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