MaintainX
MaintainX, Inc.Reviews from AWS customer
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Excellent Resource!
What do you like best about the product?
MaintainX is overall an excellent and efficient resource to organize and scheudle day to day projects and tasks. Im constantly updating and adding more information to the data base. Easy to use and very user friendly. Would recomend 10/10 . Customer support is on the ball when getting back to answering any questions asked.
What do you dislike about the product?
Would like to be able to create sperate folders under assests for when attaching files. (PM's, Overhauls, Repair Work Orders, etc.)
What problems is the product solving and how is that benefiting you?
Staying on top of schedlued maintenace, and preventative maintenacne. Organizing and keeping staff busy with small day to day tasks.
Cutting Edge Advantage
What do you like best about the product?
MaintainX is a full system, user friendly CMMS. Even your most technilogically challenged team members will be able to learn how to use their respective part of the program relatively quickly. The available training on the different features and tools is top tier and I especially use and appreciate the 24/7 chat line that can be accessed with the click of the mouse. The support team is responsive and thorough, and always provide great follow up on my questions to ensure they were resolved quickly.
What do you dislike about the product?
There is not many downsides to using MaintainX. If I could suggest a couple things for them to focus on developing it would be: 1. the ability to view and edit all assigned PM's to an asset from the asset page. and 2. a general location where Q&A videos can be accessed by anyone in an organization. To give an example; if a maintenance manager at another facility has an issue and MaintainX makes a video to help them resolve, it would benefit me to be able to look through a video library before needing to reach out to tech support. It would also be a great resource for training.
What problems is the product solving and how is that benefiting you?
MaintainX helps to solve the gap in communication between organization and technician by providing an extensive procedure library where most any applicable PM's can be found.
Great program for small scale companies
What do you like best about the product?
This utility has completely transformed how maintenance, cleaning, and set up requests are handled and tracked at my business.
Centralizing all of these tasks, keeping accurate daily records, and the flexibility of MaintainX and it's many features are well worth the cost of start up. It will easily pay for itself within a year or two, and they are one of the most affordable options on the market.
Reach out to a service rep and give them some details about your company and its specific needs! They will help you every step of the way and can keep you connected to other people in the industry that are solving the same problems you are.
Centralizing all of these tasks, keeping accurate daily records, and the flexibility of MaintainX and it's many features are well worth the cost of start up. It will easily pay for itself within a year or two, and they are one of the most affordable options on the market.
Reach out to a service rep and give them some details about your company and its specific needs! They will help you every step of the way and can keep you connected to other people in the industry that are solving the same problems you are.
What do you dislike about the product?
The only hard part is getting the entire staff on board, and changing nearly half a century of learned habits.
What problems is the product solving and how is that benefiting you?
There was no maintenance program or system in place to keep things clean and working. We have gone from 100% reactive tickets down to about 90%, and still working to flip that around.
Maintenance Tech at a Gym - In charge of machines &equipment, pool & hot tub, & basic facilities
What do you like best about the product?
- if you click on an asset you can view all work orders linked to it
- In the assets list, you can choose what columns you want to display
- responsivenes of customer support chat, and follow up over email later
- offer recorded q&a sessions
- In the assets list, you can choose what columns you want to display
- responsivenes of customer support chat, and follow up over email later
- offer recorded q&a sessions
What do you dislike about the product?
- no notes space to jot down ideas, list main tasks for the day
- I can't stress this enough - ADDING A PHOTO FROM MY PHONE REQUIRES AT MINIMUM 7 CLICKS - way more cumbersome than I want it to be. I will avoid making and updating work orders because I don't want to hassle with the photo uploading.
- Please let there be an option where instead of clicking add photo > myphotos > pickimageapp > select photo folder > select photo > Done > No edits > photo inserted....it will default return me to the last place I uploaded a photo from unless I select otherwise. For example, a camera icon to take a new photo, a folder icon to take me to my my photos folder in one click, and no having to hit the right arrow to approve the photo for upload. Edit could be an optional button.
- I need to often switch between two filters: my repeatables which are my preventive maint. tasks, and the current work orders for machines. To select a personal filter takes 6 clicks, and then if 5 min later I need to look at the other filter I have to again click 6 times. In the app view of work orders, next to the filter icon on the top right, I'd like if there was a small down arrowhead I could click to open a dropdown list of personal filters or pinned filters or favorite filters. Or even if when I clicked the filter icon, at the top of that n ew page that opens with all the filter options, if I could pin my saved filters to the top of that list.
- Customization options for titles of work orders: - color coding, - bold/underline/italics options, for establishing heirarchy quickly when glancing at list, - icon suggestions or options for thumbnail view of asset photo.
- I can't stress this enough - ADDING A PHOTO FROM MY PHONE REQUIRES AT MINIMUM 7 CLICKS - way more cumbersome than I want it to be. I will avoid making and updating work orders because I don't want to hassle with the photo uploading.
- Please let there be an option where instead of clicking add photo > myphotos > pickimageapp > select photo folder > select photo > Done > No edits > photo inserted....it will default return me to the last place I uploaded a photo from unless I select otherwise. For example, a camera icon to take a new photo, a folder icon to take me to my my photos folder in one click, and no having to hit the right arrow to approve the photo for upload. Edit could be an optional button.
- I need to often switch between two filters: my repeatables which are my preventive maint. tasks, and the current work orders for machines. To select a personal filter takes 6 clicks, and then if 5 min later I need to look at the other filter I have to again click 6 times. In the app view of work orders, next to the filter icon on the top right, I'd like if there was a small down arrowhead I could click to open a dropdown list of personal filters or pinned filters or favorite filters. Or even if when I clicked the filter icon, at the top of that n ew page that opens with all the filter options, if I could pin my saved filters to the top of that list.
- Customization options for titles of work orders: - color coding, - bold/underline/italics options, for establishing heirarchy quickly when glancing at list, - icon suggestions or options for thumbnail view of asset photo.
What problems is the product solving and how is that benefiting you?
Keeping assets organized with what repairs have been done
Keeping instructions for preventive maint. & routine tasks standard. Ie how backwash the pool sand filters step by step
Work orders searchable by term or by #, and assets as well
Keeping instructions for preventive maint. & routine tasks standard. Ie how backwash the pool sand filters step by step
Work orders searchable by term or by #, and assets as well
MaintianX has lowered my stress level completely.
What do you like best about the product?
The user friendly platform has changed the way we handle maintenance at our plants.
What do you dislike about the product?
I have yet to find a dislike about MaintainX
What problems is the product solving and how is that benefiting you?
Inventory and downtime
Of all the CMMS programs I have used, MaintainX is by far the most user friendly I have found.
What do you like best about the product?
Ease of use and complete suite of tools.
What do you dislike about the product?
Parent trees need to be deeper for my use.
What problems is the product solving and how is that benefiting you?
Provides a WO request system as well as a preventative maintenance schedule.
Maintain X is super user friendly
What do you like best about the product?
Ease of use. I am the maintenance manager at a CNC Job shop and this software tracks all my maintenance repairs based on the asset ID. anyone can generate a work order from their work station and it is absolutly painless
What do you dislike about the product?
the only complaint i have is the Work order screen could be improved for display purposes
What problems is the product solving and how is that benefiting you?
maintenance tracking on all assets
Best maintenance software I've used
What do you like best about the product?
App is intuitive and simple. Easy and quick loading of work orders, simple and powerful procedures functions.
What do you dislike about the product?
Lacks a few advanced functions, would like to see the ability to add more layers to asset trees. The app is slow on cheap hardware.
What problems is the product solving and how is that benefiting you?
Previously were struggling to prioritise and control our workflow and had poor adherance with regard to compliance . MaintainX is so easy to use that we are getting on top of our outstanding work, and conforming with all legal/quality requirements.
short sweet and got the job accomplished
What do you like best about the product?
ease of uses after you go thowe there videos
What do you dislike about the product?
the fact that i could not see the end date of pm's with out opening each one on the main page. but there is a way to and got help setting it up to see the end date of pm's with hepl from quick to replay customer support.
What problems is the product solving and how is that benefiting you?
a paper trail. there is no i talk to that person and they did do. "it not my falt." stuff
MaintainX Fast and Efficient
What do you like best about the product?
Real-time updates on reporting, asset management, parts management, and recording labor rates.
What do you dislike about the product?
Reporting could be better. Having to pay for the AI
What problems is the product solving and how is that benefiting you?
Having all our Maintenance Information stored on one platform
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