MaintainX
MaintainX, Inc.Reviews from AWS customer
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Human Resource Manager
What do you like best about the product?
We are able to put in work orders for our employees.
What do you dislike about the product?
There is nothing I dislike about Maintainx at this time.
What problems is the product solving and how is that benefiting you?
It is helping keep our employees on task.
AWESOME PROGRAM
What do you like best about the product?
I LIKE HOW EASY IT IS TO NAVIGATE THROUGH THE PROGRAM. EVERYTHING IS EASY TO FIND. I CAN EASILY PULL THE REPORTS THAT I NEED AS WELL.
What do you dislike about the product?
I WOULD LIKE TO BE ABLE TO EXPORT ASSET INFORMATION INTO A PDF INDIVIDUALLY. THIS WOULD MAKE ASKING A TECHNICIAN ABOUT ONE ASSET EASIER THAN HAVING TO PULL ALL ASSET AND FILTERING THROUGH EVERYTHING TO GET JUST THE INFORMATION ON THE ONE THAT I NEED.
What problems is the product solving and how is that benefiting you?
IT IS ALLOWING ME TO FOLLOW WHAT THE TECHNICIAN'S ARE WORKING ON. I LIKE THAT ONCE A TICKET IT CAN ONLY BE DELETED BY THE ADMIN, AND CAN NOT BE HIDDEN IN ANYWAY.
MaintainX Great CMMS system
What do you like best about the product?
The user interface and training. Customer support is quick to react to issues and always very nice.
What do you dislike about the product?
Nothing really to dislike that I have found
What problems is the product solving and how is that benefiting you?
Assest tracking.
Easy To Navigate
What do you like best about the product?
It was super easy giving the supervisors a crash course on operating using the app on their phone. It makes it super convenient to create a work request when you can do it from anywhere.
What do you dislike about the product?
I wish the reporting was easier to work with and customize. I have what I want submitted for a request and hope it happens!
What problems is the product solving and how is that benefiting you?
Can't pinpoint any real problems but I get updates frequently with things they have done to improve and then I explore them.
RESPONSE TIME IS AMAZING. GREAT CUSTOMER SERVICE.
What do you like best about the product?
SERVICE IS ALWAYS AMAZING. ALWAYS GREAT CUSTOMER SERVICE,
What do you dislike about the product?
ORIGINALLY HAD TROUBLE WITH APP. BUT HAD IT CORRECTED.
What problems is the product solving and how is that benefiting you?
FIXING THE AIR CONDITIONER IN OUR STORE.
Awesome CMMS program
What do you like best about the product?
The inventory control system. The live work order status is exceptional.
What do you dislike about the product?
Still trying to add multiple items that I cant as of this time.
What problems is the product solving and how is that benefiting you?
Keeping all our service calls and inventory lined up correctly.
Great customer service and forward thinking company
What do you like best about the product?
They are always available to help with questions, and the mobile app makes it easy to make real-time updates.
What do you dislike about the product?
The lack of customization unless you are at the enterprise level.
What problems is the product solving and how is that benefiting you?
MaintainX is helping us create a PM program as well as track downtime and significantly improve the overall effectiveness of our maintenance department
Most user friendly CMMS I have used.
What do you like best about the product?
very easy to use and set up, I can use my phone to create work orders or even work from home if needed. I add files for user manuals etc so we have the information when needed. support is readily available when needed. New people can navigate this CMMS system almost without training.
What do you dislike about the product?
No downside but improvements are always possible.
What problems is the product solving and how is that benefiting you?
MaintainX allows me to not need to micro manage technicians, the work flows through the system. Supervisors create work requests and we complete them.
MaintainX Customer Support
What do you like best about the product?
Huge upgrade comparing with our previous 20 years old CMMS.
We love the user friendly interface, mobile app, how everything is interconnected, excellent customer service (fast and to the point solutions).
Excellent software!
We love the user friendly interface, mobile app, how everything is interconnected, excellent customer service (fast and to the point solutions).
Excellent software!
What do you dislike about the product?
Not much to say, but we'd love more on reports page (i.e. not too many details on costs, only one report providing some data). But it's excellent on all other reports (downtime etc.)
What problems is the product solving and how is that benefiting you?
Very easy for requestors to make requests.
Very easy for Maintenance Manager and Team Leader to create and assign work orders.
Excellent to keep track of assets issues.
Very easy for Maintenance Manager and Team Leader to create and assign work orders.
Excellent to keep track of assets issues.
Very easy to use and great customer service
What do you like best about the product?
It is an easy to use platform with good customer service relations and support.
What do you dislike about the product?
Learning a new system is always a challenge, but this program is an easy to learn program.
What problems is the product solving and how is that benefiting you?
It is helping our small company to have maintenance issues tracked and resolved in a timely manner. It is also benefiting our company for trends and during our food safety audit for having a preventive maintenance program in place.
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