MaintainX
MaintainX, Inc.Reviews from AWS customer
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Powerful, user-friendly, and easy to build
What do you like best about the product?
I love the user interface, mobile app, and visual presentation of data. It's not convoluted like many EAM and CMMS offerings, and it's smooth for both users and administrators alike. Customer service is excellent, as well as their implementation service. The mobile app makes it easy to track work order status from anywhere without needing to access a computer
What do you dislike about the product?
I can't think of any at the moment. It took some work to import hard copies of PMs to digitize them, but that was no fault of the team at MaintainX
What problems is the product solving and how is that benefiting you?
MaintainX is helping us with audit compliance through reporting, bringing more consistency to our maintenance procedures, And eliminating an archaic CMMS was more of a hindrance than a help to our technicians
MaintainX Inventory Control is Great!
What do you like best about the product?
Organizing and tracking inventory. The custom barcode feature is very helpful in inventory control for our parts room. It is nice to be able to create purchase orders and use customized numbers for those. They system is user friendly and customer service is readily available. Help articles are also useful.
We utilize MaintainX in our daily operation and depend heavily on it.
We utilize MaintainX in our daily operation and depend heavily on it.
What do you dislike about the product?
It's quite cumbersome. Seems to require a lot uneccesary clicking.
It would also be nice to be able to add sub assets to sub assets
It would also be nice to be able to add sub assets to sub assets
What problems is the product solving and how is that benefiting you?
Keeping track of inventory. Assigning parts to assets so we can run reports on preventive maintenance and track inventory levels. Work orders are also part of our daily use of MaintainX.
Amazing people helping you every step of the way
What do you like best about the product?
MaintainX has some amazing features, but the AI genterted procedures is my favorite part. As a company we we do not have any procedures in place for many things in our facilities and this has helped us create some with ease. The team is great at setting you up for success, customer support is always available if you have any issues you come accross.
What do you dislike about the product?
All the notifications, just something I'm not used to yet. Not many downfalls I can see at this time
What problems is the product solving and how is that benefiting you?
The main thing for us is work orders, people can now submit to us what they need, instead of walking down the hallway and asking for something.
Useful but Additional Features Would Allow for Expanded Use
What do you like best about the product?
The software is pretty intuitive. It does not take long to familiarize yourself with it. Given your application it could have the majority of the features you need for it to have. Support is thorough, helpful, and responds quickly! With the addition of some features it could really open up to a far more larger customer base.
What do you dislike about the product?
We have decided to try Maintain X for our HOA to use with our landscaper. It is missing some features like the ability to customize work orders, like layouts and adding necessary fields or removing unnecessary ones. The biggest glaring missing feature is the ability to drop a pin of location for a work order. The ability to send and receive invoices and quotes via the app would be beneficial also.
What problems is the product solving and how is that benefiting you?
We need to keep a more detailed and organized record of the work performed by the HOA's landscaper. This will allow us to know which area of the community has been maintained and when and also to keep track of what work has been performed.
BEST MEINTENANCE APP EVER!
What do you like best about the product?
Quick, easy to use, easy to learn, always works
What do you dislike about the product?
nothing, it is perfect! I wouldn't change anything about this app!
What problems is the product solving and how is that benefiting you?
Accountability for our employees
MaintainX Got us up and running
What do you like best about the product?
Very intuitive and easy to learn, allowing for a quick transition.
What do you dislike about the product?
The app doesnt load all the time when im working on work orders.
What problems is the product solving and how is that benefiting you?
Weve been stuck in a reactive maintenance rut, MaintainX has allowed us to track preventative maintenane seemlessly and create a schedule for all of our assets.
Easy To Use
What do you like best about the product?
Adaptability and customization to personal preferences. Clear and concise schedule of work needed to be completed.
What do you dislike about the product?
Work orders populate too soon, Show in feedtoo long before due date.
What problems is the product solving and how is that benefiting you?
Tracking of inventory and parts usage on repair orders. Time management.
Takes an holistic approach to the various needs of facilities management
What do you like best about the product?
The support behind the system has proven to be what I like best.
What do you dislike about the product?
I dont dislike anything but, the fact that I wasn't introduced to it sooner
What problems is the product solving and how is that benefiting you?
Being promted when task and jobs are started or need to be done.
Functional and simple CMMS
What do you like best about the product?
Very simple to setup and use. Great support from the staff.
What do you dislike about the product?
We didn't start using sooner. Wish there were more report options
What problems is the product solving and how is that benefiting you?
Record keeping. Ensuring failures are being resolved.
Paper to MaintainX
What do you like best about the product?
Ease of use. We came from using paper work orders, so making sure things were easy to use for operators was important. Everything is relatively straight forward and it has been a fairly easy transition.
The integration team was helpful, checked in regularly and was patient with us while we tried to collect our data from our old system. Our sales team was great and very helpful, and our after-sale team continues to be the same. When we have questions, they are quick to answer and help.
The integration team was helpful, checked in regularly and was patient with us while we tried to collect our data from our old system. Our sales team was great and very helpful, and our after-sale team continues to be the same. When we have questions, they are quick to answer and help.
What do you dislike about the product?
As MaintainX continues to develop, I hope to see more access to the back-end tools for users. It would make data migration and integration between systems a bit easier.
What problems is the product solving and how is that benefiting you?
MaintainX gets us away from paper into a digital system, which gives us access to our data. We can begin to look at trends and equipment history without having to devote nearly a full time employee to reviewing records. As the data matures, it should make significant improvements to our PM program.
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