MaintainX
MaintainX, Inc.Reviews from AWS customer
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Great Software, and Great Customer Service
What do you like best about the product?
The customer service is the best in the business.
What do you dislike about the product?
That I don't have more businesses to implement their system.
What problems is the product solving and how is that benefiting you?
MaintainX allows me access to lots of capabilities like adding preventive maintenance manuals and procedures.
I didn't know it could be this easy! (and inexpensive!)
What do you like best about the product?
The tracking and reporting. Also, it is so easy to build up the work we need to do. The system just grows and grows and is so easy to manage the entirety of it. I have confidence in my system again and feel a weight off my shoulders. Customer support is amazing. Chat is quick and efficient and they go above and beyond to help. It was easy (and fun!) to implement.
What do you dislike about the product?
The only only only thing I can complain about is the lack of a dark color theme. Very minor issue in the big picture.
What problems is the product solving and how is that benefiting you?
Management, getting the work done. Scheduling becomes automatic as the system is fille out. Getting rid of paper. This is great!
Always very helpful and responsive
What do you like best about the product?
The people are very customer focussed. I have a need to understand more and they respond quickly, help me through and then suggest where I can go to get more training.
What do you dislike about the product?
Only that I knew more of what they can do.
What problems is the product solving and how is that benefiting you?
Our Maintenance Manager is no longer with the company and he had set up and administered MaintainX for us. We needed to add an administrator and get training for him. They got back to me within the day and solved my problem.
Review of MaintainX
What do you like best about the product?
Best thing about MaintainX is that it provide good updated on work orders and adds up nice features to let us know the status and it also provide improvement in the assest management. And Provides better reliability.
What do you dislike about the product?
I have using MaintainX for a while, so I dont find any thing to dislike about MaintainX.
What problems is the product solving and how is that benefiting you?
MaintainX is solving problem by providing accurate enough result of the data and provides better reliability of the work orders. MaintainX keeps a good track of the data and because of its features, it provides better status to the user.
Great maintenance software with potential to grow.
What do you like best about the product?
The MaintainX team has guided us and has been there every step of the way. The MaintainX team was very efficient with implementing all of our assets, meters, and procedures. The customer service is very great. We really like how user friendly the app is. We also like that MaintainX works well with both facility maintenance along with fleet maintenance. I like that if there is anything that you can suggest to make it work better for your situation they send it up to the engineering team so that could look into possibly implementing it to the system. This shows that they are willing to not only to listen to there customers but they are also willing to always improve the system. There really is more to like than there isn't. If you're looking for a maintenance software this will more than likely be in the top 2 of your choices.
What do you dislike about the product?
Some of the features are better suited for facility maintenance than fleet. It takes some time to set it up the way that works best for your workflow.
What problems is the product solving and how is that benefiting you?
I would like to have the ability to set a meter trigger and if that asset is serviced before the meter is met then the meter trigger will reset automaticaly. Currently unsolved but I have no doubt that it will be at some point.
This is a game changer for our Business
What do you like best about the product?
The way that my team can communicate with me fast, and how we can communicate through the ticket (worked order) is very valuable.
The time we save by using MaintainX is given back to our Kids we serve in each community.
The time we save by using MaintainX is given back to our Kids we serve in each community.
What do you dislike about the product?
There really is nothing I don't like, the one thing I hear from my team is they don't like all the notifications they get once they sign in. However this is quickly corrected by me, I just educate them (teach) how to set the notifications with in MaintainX.
What problems is the product solving and how is that benefiting you?
As i stated before, the way that my team can communicate with me fast, and how we can communicate through the ticket (worked order) is very valuable.
The time we save by using MaintainX is given back to our Kids we serve in each community
The time we save by using MaintainX is given back to our Kids we serve in each community
MaitainX Exceeds Expectations as a CMMS
What do you like best about the product?
Support for procedure deesign is outstanding. There online training handles most issues, but it's nice to be able to chat 24/7 for support. Integration to old CMMS is a snap.
What do you dislike about the product?
I can't come up with a downside. There resources are well staffed to deal with any issue I need support with.
What problems is the product solving and how is that benefiting you?
Creating procedures from equipment PM checklists
Great Software. Very user friendly.
What do you like best about the product?
The ease of use and being able to send in existing procedures and have them set up into the system for easy implementation.
What do you dislike about the product?
Personally I would prefer if the procedures were formatted for printing in the same format as the original procedure.
What problems is the product solving and how is that benefiting you?
MaintainX makes it easier to monitor day to day operations of the facility and allows for staff to submit any work requests needed while tracking the progress. It also allows to set up all preventative maintenance and inspections on a routine basis.
VERY HELPFULL.
What do you like best about the product?
LEARNING NEW MAINTENANCE TIPS AND EXPERIENCES.
What do you dislike about the product?
I HAVE NONE AT THIS TIME. I FOUND NO DISLIKES.
What problems is the product solving and how is that benefiting you?
NORMAL CMMS PROGRAMS ARE HELPFUL.
User friendly for anyone and well organized program
What do you like best about the product?
When it comes to Planned and Preventive Maintenance it important to have a well organized tracking system with very detail breakdowns of the work orders. This means uploading pictures for future use troubleshooting or come back to,or letting coworkers seen what issues to look out for visually during future inspections. Step by step check offs so you know where you left off in case you leave a job site and return you know what you had already accomplished. Being a shift maintenance tech I'm always called off the equipment to repair other equipment that went down. Remembering where you left off can be a problem. This program also gives great ways to scan code equipment for partners that operate allows easy work request just off there phone instead to hunting down a supervisor. All equipment has scanner codes for operators. I really like MaintainX dashboards. They have put in alot of time and listened to many people's inputs that have been doing maintenance for years the program shows.
What do you dislike about the product?
I haven't found anything yet I dislike on the program. I've been doing maintenance for 24 years and really like the layout of this program.
What problems is the product solving and how is that benefiting you?
The filter for seeing work order daily labor charges inputted by the tech.
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