MaintainX
MaintainX, Inc.Reviews from AWS customer
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RESPONSE TIME IS AMAZING. GREAT CUSTOMER SERVICE.
What do you like best about the product?
SERVICE IS ALWAYS AMAZING. ALWAYS GREAT CUSTOMER SERVICE,
What do you dislike about the product?
ORIGINALLY HAD TROUBLE WITH APP. BUT HAD IT CORRECTED.
What problems is the product solving and how is that benefiting you?
FIXING THE AIR CONDITIONER IN OUR STORE.
Awesome CMMS program
What do you like best about the product?
The inventory control system. The live work order status is exceptional.
What do you dislike about the product?
Still trying to add multiple items that I cant as of this time.
What problems is the product solving and how is that benefiting you?
Keeping all our service calls and inventory lined up correctly.
Great customer service and forward thinking company
What do you like best about the product?
They are always available to help with questions, and the mobile app makes it easy to make real-time updates.
What do you dislike about the product?
The lack of customization unless you are at the enterprise level.
What problems is the product solving and how is that benefiting you?
MaintainX is helping us create a PM program as well as track downtime and significantly improve the overall effectiveness of our maintenance department
Most user friendly CMMS I have used.
What do you like best about the product?
very easy to use and set up, I can use my phone to create work orders or even work from home if needed. I add files for user manuals etc so we have the information when needed. support is readily available when needed. New people can navigate this CMMS system almost without training.
What do you dislike about the product?
No downside but improvements are always possible.
What problems is the product solving and how is that benefiting you?
MaintainX allows me to not need to micro manage technicians, the work flows through the system. Supervisors create work requests and we complete them.
MaintainX Customer Support
What do you like best about the product?
Huge upgrade comparing with our previous 20 years old CMMS.
We love the user friendly interface, mobile app, how everything is interconnected, excellent customer service (fast and to the point solutions).
Excellent software!
We love the user friendly interface, mobile app, how everything is interconnected, excellent customer service (fast and to the point solutions).
Excellent software!
What do you dislike about the product?
Not much to say, but we'd love more on reports page (i.e. not too many details on costs, only one report providing some data). But it's excellent on all other reports (downtime etc.)
What problems is the product solving and how is that benefiting you?
Very easy for requestors to make requests.
Very easy for Maintenance Manager and Team Leader to create and assign work orders.
Excellent to keep track of assets issues.
Very easy for Maintenance Manager and Team Leader to create and assign work orders.
Excellent to keep track of assets issues.
Very easy to use and great customer service
What do you like best about the product?
It is an easy to use platform with good customer service relations and support.
What do you dislike about the product?
Learning a new system is always a challenge, but this program is an easy to learn program.
What problems is the product solving and how is that benefiting you?
It is helping our small company to have maintenance issues tracked and resolved in a timely manner. It is also benefiting our company for trends and during our food safety audit for having a preventive maintenance program in place.
Great all around
What do you like best about the product?
Ease of use, options, such a great upgrade from our current system.
What do you dislike about the product?
Haven't found any yet. Any system will have issues. But so far so good.
What problems is the product solving and how is that benefiting you?
More accountability, tracking problems, PM scheduling
Excellent Experience with MaintainX Assistance
What do you like best about the product?
I really enjoy being able to speak with a representative right away when I have an issue. The prompt responsiveness and follow up makes the issue I have minimal. The individuals are courteous and take the time to look into what ever I need.
What do you dislike about the product?
No downside that I have found to be an issue.
What problems is the product solving and how is that benefiting you?
I had a repeating pm that all of a sudden stopped generating. This pm is for our utility usage and the team escalated the issue to get it resolved sooner rather than later. The team is going to let me know as soon as it is available to log the information into.
MaintainX Implementation Review
What do you like best about the product?
MaintainX was a needed upgrade for our operations. I am most impressed by how easy it is to use and how intuitive the user interface is.
What do you dislike about the product?
Our ERP software was not on their list of programs that had already been integrated to use with MaintainX. It will require a somewhat heavy lift on our end to make it seamless.
What problems is the product solving and how is that benefiting you?
MaintainX is helping us with streamlining multiple programs and allowing us to utilize intuitive dashboards to keep leadership engaged and informed.
Game Changing Product with Top-Notch Customer Support
What do you like best about the product?
Maintain X has been a game changer for us. It took us from a world of spreadsheets, sticky notes, and computer desktops and transitioned us to an amazingly friendly application that is available via desktop or a mobile app. This program solved all of our major problems and has allowed us to clearly define our assets, nest our sub-assets, create work orders with a customized workflow, track our downtime and be able to determine our OEE metrics, properly house our vendor information under one roof, and be able to lay out our parts inventory at multiple locations. Any time we have a question, our service rep is available immediately for support. If they don't know the answer, they bring onboard a group of customization experts that can help us solve our issues in a way that works for us - they don't force a solution on to us that is convenient for them. It took us about a month to get the system set up and going which was incredibly easy. Through the day-to-day use of the program, we were able to quickly pivot and adjust our settings that have really propelled us to reducing our R&M costs and being in control of our downtime.
What do you dislike about the product?
The only downside we had was with the initial implementation. We didn't have a lot of data to provide for the initial import which meant we had to build data ourselves over time. There are plenty of video tutorials that are frustrating at first because you don't know the system. After a year, I'm thankful for those videos as it forced us to truly understand the system that we were working within. Even with the initial frustrations of videos, Maintain X always had someone available to help us walk through questions via Zoom meetings and sharing of desktops.
What problems is the product solving and how is that benefiting you?
Maintain X has given us complete control over the operating picture of our plant network. It helped us build a database of our vendors and it helped us implement a multi-location inventory control system for parts to reduce overhead on parts inventory. It also allowed us to build a database to house the history of our assets that help us make better informed decisions on replace/repair criteria.
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