MaintainX
MaintainX, Inc.Reviews from AWS customer
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Fantastic usability for all levels of user ability, paired with functionality perfect for engineers
What do you like best about the product?
Having all assets easily seen, sorted, filterable. Then having all neccesary documentation, process, and information accessed with ease even through a mobile device.
Having the ability to have API's on the back end to easily intergrate with exisiting systems without having to 'dig through the wires' as such.
The assistance with implementation easily halfing the amount of time it would have taken to start with the system. Saving us a lot of time and stress.
Having the ability to have API's on the back end to easily intergrate with exisiting systems without having to 'dig through the wires' as such.
The assistance with implementation easily halfing the amount of time it would have taken to start with the system. Saving us a lot of time and stress.
What do you dislike about the product?
Only one I can think of would be having the ability to map a site to scale. This would potentially see if common wear/breakdown was connected to a wider system such as power distribution or air handling.
What problems is the product solving and how is that benefiting you?
Before this our company didnt have any PPM or asset management and having both in one is letting us be less reactive in our maintenance and reduce mahcine stoppage time.
MaintainX is growing!
What do you like best about the product?
I like the ease of setting up work orders and asset management.
What do you dislike about the product?
I dont have the ability to build bigger asset trees. Tying single machines to multiple machines.
What problems is the product solving and how is that benefiting you?
Allows to easily assign PM to assets to keep maintainence organized on PM duties. Also can keep track of marterials and parts need for each asset.
Good customer service with MaintainX
What do you like best about the product?
MaintainX is very easy to use and the implemenation was very fast. Without any training a requestor can create a work order request, pictures can be attached to help show the issues. The maintenance teams can respond and update the work order on their phones.
What do you dislike about the product?
The system does require a person to manage the work order requests and convert them to an actual work order. If you have a lot of repair requests it can be time consuming.
What problems is the product solving and how is that benefiting you?
We need to be able to track PMs and repairs as well as the time and cost associated with the work. MaintainX allows us to track all the needed information and presents it in easy to read graphs.
Great system
What do you like best about the product?
Interface is easy to use and understand. I like the option to add photos amd videos. The start progress feature is also great to log time worked on issues.
What do you dislike about the product?
So far there is nothing that I dislike from MaintainX.
What problems is the product solving and how is that benefiting you?
Using to keep track of incidents and maintenance tickets.
GREAT RESTART
What do you like best about the product?
WE PURCHACES THIS PROGRAM AND WERE USING IT WHEN WE RILIAZED WE NED SOME EXTRA GUIDEANCE.
WE WORKED WITH IMPLEMATION AND DID A RESTART. WORKED GREAT
WE WORKED WITH IMPLEMATION AND DID A RESTART. WORKED GREAT
What do you dislike about the product?
WE LIKE THE PROGRAM- NO COMPLAINTS FROM US
What problems is the product solving and how is that benefiting you?
HELPING STEAM LINE OUR WORK FLOW AND MACHINE DOWNTIME.
Simple, Painless way to track work orders and assets
What do you like best about the product?
We were looking for a simple solution to allowing employees to submit work orders so it could be tracked. Most companies we looked at were for much larger organizations and was complex to scale down. Basically too many options. MaintainX is a simple solution that fit our environment with the ability to scale up as needed. The training and implementation was top notch and we were able to get it working within days. Even our non-technical people grasped the ease at creating work orders. It also allowed us to created maintenance schedules that reminded us with alerts as well as tracking assets.
What do you dislike about the product?
The reporting was a bit light. The report generator that creates a high level report contained a limited number of canned reports and there was no way to generate a custom report. The custom reports could only generate in an Excel format, which needed manual editing to "pretty" it up with logos, colors, etc.
What problems is the product solving and how is that benefiting you?
We had no way of tracking worker time or assets. Work orders were only through voice calls or emails. MaintainX allowed all our assets to be entered into a single location and we could gauge the number of requests coming in and who they were assigned to.
Great Software, and Great Customer Service
What do you like best about the product?
The customer service is the best in the business.
What do you dislike about the product?
That I don't have more businesses to implement their system.
What problems is the product solving and how is that benefiting you?
MaintainX allows me access to lots of capabilities like adding preventive maintenance manuals and procedures.
I didn't know it could be this easy! (and inexpensive!)
What do you like best about the product?
The tracking and reporting. Also, it is so easy to build up the work we need to do. The system just grows and grows and is so easy to manage the entirety of it. I have confidence in my system again and feel a weight off my shoulders. Customer support is amazing. Chat is quick and efficient and they go above and beyond to help. It was easy (and fun!) to implement.
What do you dislike about the product?
The only only only thing I can complain about is the lack of a dark color theme. Very minor issue in the big picture.
What problems is the product solving and how is that benefiting you?
Management, getting the work done. Scheduling becomes automatic as the system is fille out. Getting rid of paper. This is great!
Always very helpful and responsive
What do you like best about the product?
The people are very customer focussed. I have a need to understand more and they respond quickly, help me through and then suggest where I can go to get more training.
What do you dislike about the product?
Only that I knew more of what they can do.
What problems is the product solving and how is that benefiting you?
Our Maintenance Manager is no longer with the company and he had set up and administered MaintainX for us. We needed to add an administrator and get training for him. They got back to me within the day and solved my problem.
Review of MaintainX
What do you like best about the product?
Best thing about MaintainX is that it provide good updated on work orders and adds up nice features to let us know the status and it also provide improvement in the assest management. And Provides better reliability.
What do you dislike about the product?
I have using MaintainX for a while, so I dont find any thing to dislike about MaintainX.
What problems is the product solving and how is that benefiting you?
MaintainX is solving problem by providing accurate enough result of the data and provides better reliability of the work orders. MaintainX keeps a good track of the data and because of its features, it provides better status to the user.
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