MaintainX
MaintainX, Inc.Reviews from AWS customer
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Smooth, Stream Lined, User Friendly Great Support
What do you like best about the product?
The UI is great. User friendly and clear. This program allows me to save time and energy by putting features sets at my finger tips that allow for optimization of those resources. I wish all tech companies understood what it means to taylor their products to the user like Maintain does. Im forever a fan of these guys.
What do you dislike about the product?
Only feature i would like is to see procedure capabilities to submit procedure multiple times off one workorder for logging inspoections of that exact procedure for lultiple pieces of the same equipment.
What problems is the product solving and how is that benefiting you?
The feature set allows me to tailor every aspect of inspection and logging for streamed line day to day operations. It truly is a life saver
Fantastic Software, Outstanding Service!
What do you like best about the product?
The software was easy to understand and very flexable, the Implenntation team was awsomw and my account mamafer is supoer awsome!
What do you dislike about the product?
It would be nice to have more options regarding parts that are not going to be kept in my inventory, the one off parts.
What problems is the product solving and how is that benefiting you?
they have taken my company paperless!
Game changer for our business!
What do you like best about the product?
MaintainX was an excellent solution for our workflow. We constantly struggled with managing equipment information and parts list for each job, forgetting to bill for work orders that fell through the cracks, and looking up photos from the archive about job details. This platform increased our efficiency and organised our entire service team.
What do you dislike about the product?
Ability to add taxes into the pricing section. Currently we price out work orders but need to have a disclaimer that tax is not included.
What problems is the product solving and how is that benefiting you?
Lost and forgotten work orders
organising job information
consistent proceedures
organising job information
consistent proceedures
MaintainX Has Been Extremely Helpful In Getting Our Maintenance Transitioned To A Paperless System
What do you like best about the product?
The mobile app has been very easy to use and my maintenance techs were writing work orders in a very short time, which has been very helpful in tracking maintenance on all our machines. Even my technicians that are not very tech savvy have not had a lot of problems using the software.
What do you dislike about the product?
Sometimes I feel that I struggle a little bit when searching for assets or work orders if the exact information is not in the correct field.
What problems is the product solving and how is that benefiting you?
The 2 major problems it has solved for us are inventory management and preventive maintenance management.
Great Platform!
What do you like best about the product?
The best thing I like about MaintainX is that it's so user friendly. Larry whom was the trainer form MaintainX was winderful as well. I have implimented a few products in my career. This was the best thus far!
What do you dislike about the product?
There was nothing I disliked about the product.
What problems is the product solving and how is that benefiting you?
We can now attached invoices to work orders.
Great Product combined with Great Services
What do you like best about the product?
They really tailor the product to your companies needs. The support could not be beat. When you get an apolgy email because an answer took 30 minutes... I am HAPPY! AND in the that time they had already fixed my issue.
What do you dislike about the product?
You have to get 5 users in order to get the onboarding service... which was a bit more than we wanted to start. But already we are seeing the value, so it should equal out.
What problems is the product solving and how is that benefiting you?
When our technicians were on site we didn't know what was happening unless we called and possibly bothered them. With MaintainX they are uploading videos and photos quickly and easily and we are getting real time updates.
MaintainX has entirely changed our maintenance routines for the better.
What do you like best about the product?
My favorite feature of MX is the requests feature. Allowing my requesters to see the progress and changes made to their work request in real time has been a blessing for my team. Between this aspect and the mobile app's portability we've significantly reduced "desk time" and gained more time on the floor making repairs and improvements.
But I have a special place in my heart for the powerful procedure tools, and the dev team keeps bringing new features to the table all the time. Getting started is easy, and learning more from the customer support team or the extensive training library made integrating MX into our existing workflow much smoother than it could've been.
I now use MaintainX so often that I'll sometimes go days without having to write anything in my notebook.
But I have a special place in my heart for the powerful procedure tools, and the dev team keeps bringing new features to the table all the time. Getting started is easy, and learning more from the customer support team or the extensive training library made integrating MX into our existing workflow much smoother than it could've been.
I now use MaintainX so often that I'll sometimes go days without having to write anything in my notebook.
What do you dislike about the product?
There's not much to dislike. I'd like to be able to track certain characteristics other than numerical meters for an asset and have them displayed in the asset details area. Some of our procedures get a little creative, but altogether maintainx has been a powerful tool for us.
What problems is the product solving and how is that benefiting you?
Requesting work and tracking it's completion has been our first boon, but I can see benefits from inventory tracking and recurring work orders on the horizon. I am watching this tool slowly shift management toward a morepreventive maintenance mindset, and I'm excited to see how much we'll continue to benefit from it.
Great and very easy to use
What do you like best about the product?
It is very easy to use, even for technical staff. It has many features and is very customizable. Customer support is always there when you need them!
What do you dislike about the product?
It would be great if some roles were a bit more simple, like the limited access one for technical staff.
What problems is the product solving and how is that benefiting you?
We would use many excel spreadsheets and we would have to call every technician to tell them what to do. This aromatized our process and made it more efficient.
Game Changer
What do you like best about the product?
Easy to use and easy to implement. Support staff is always available
What do you dislike about the product?
Limited customization
We would like to use it for other departments but cannot
We would like to use it for other departments but cannot
What problems is the product solving and how is that benefiting you?
It has moved us from paper to digital and it conveys all the important information real time.
CMMS Review
What do you like best about the product?
The tech support team is always available and responds with resolutions and support promptly. They have very minimal DT of the servers which helps keep things running smooth on our end! Much appreciated for all the support
What do you dislike about the product?
There really is no downside, it's very well designed and extremely user friendly. It has many features and easy to implement new things on a regular basis.
What problems is the product solving and how is that benefiting you?
Helping us understand our downtime areas that need addressed to establish a preventative maintenance schedule
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