MaintainX
MaintainX, Inc.Reviews from AWS customer
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Ease of implementation and user interface
What do you like best about the product?
The user interface is very intuitive and has allowed me to easily train even the most tech resistant members of our staff. The implementation was very smooth. Our rep provided the implementation spreadsheet which allowed me to clearly define our needs and easily convert the data pulled from our prior system.
What do you dislike about the product?
There are some custom reports that were readily available in our prior system which are not in MaintainX. Additionally, the reporting tab is focused solely on work orders. It would be helpful if there were more reporting options on the assets themselves.
What problems is the product solving and how is that benefiting you?
We combined the tracking of our quality assets and tools with the maintenance system with MaintainX. The prior system for quality was local to a very old computer which made it difficult and added waste into our process in the form of steps and time to record changes and movements. MaintainX, as it is web-based, has allowed us to streamline that process and make changes in the field using phones or tablets. Additionally, the maintenance staff is able to utlize tablets with them while performing work so that they can follow procedures, enter values, and record repairs in real time.
Most user friendly CMMS I have used in 28 years of Maintenance
What do you like best about the product?
Extremely user friendly with a great user interface. I have used many, many CMMS in my career, and this is by far the most convenient and easy to navigate. Data analysis is quick and efficient. Customer support is top notch, every time!
What do you dislike about the product?
There isn't much not to like. I would like the ability to archive completed work orders so they don't have to be filtered out.
What problems is the product solving and how is that benefiting you?
Accuracy in labor hours utilized for maintenance, Preventive Maintenance completion rates, maintenance efficiency.
Game Changing Software!
What do you like best about the product?
The ability to review all work orders to help anyalyze data and is perfect for record keeping come audit time.
What do you dislike about the product?
No issues with anything thus far! I will update review accordingly if anything changes.
What problems is the product solving and how is that benefiting you?
Allowing us to analyze how long it takes to perform tasks. Know how long a particular part lasts. All work orders are in one organized place rather than paper's being unorganized, lost or thrown away.
Very informative and professional
What do you like best about the product?
Software is very user friendly and intuitive
What do you dislike about the product?
No dislikes. So far the software seems to encompass all that we need.
What problems is the product solving and how is that benefiting you?
Structured PM for equipment and reporting
Amazing implementation process
What do you like best about the product?
The software is very intuitive, up to date, and easy to use. It allows for custom fields to be links, drop-down boxes, etc.
The implementation specialist was fantastic, helping with each request and transfer of data we made. He was extremely responsive as he helped us transfer our existing data. I am very thankful we signed up for the extra implementation services package when we moved from our current system of operations. Working with Maintain X was a truly positive experience!
The implementation specialist was fantastic, helping with each request and transfer of data we made. He was extremely responsive as he helped us transfer our existing data. I am very thankful we signed up for the extra implementation services package when we moved from our current system of operations. Working with Maintain X was a truly positive experience!
What do you dislike about the product?
The main thing I would dislike is that for bulk editing of assets, they have to do it for you. This can save you time, but you don't have the freedom you may wish for. You can bulk edit work orders.
What problems is the product solving and how is that benefiting you?
Combining asset database and work order requests into one application
Satisfied User
What do you like best about the product?
Having the Work Order Electroniclly helps to keep the WO's in view with less chance they will be overlooked. Also, being able to upload photos, give updates to our Team and the ability for every User to see the Status of the WO they themselves or others submitted.
What do you dislike about the product?
I do not really like reporting this as a 'dislike" due to the fact that I am still learning. But not being able to group certain OSM's together gives a greater chance of missing a breakdown or damaged equipment WO because its in the mix with reapeting OSM Inspections or PM's
Example. Having all of the Weekly Fire inspections grouped together or having all of the Weekly Emergency Stations grouped together automatically. Every Fire Extinguisher is a seperate line. We have over 60 FE at our facility. each taking a line. It would be nice to see those inspections coming in a single line item and expand when opening.
But like I said, maybe ther is a way to do this that I am not aware of yet.
Example. Having all of the Weekly Fire inspections grouped together or having all of the Weekly Emergency Stations grouped together automatically. Every Fire Extinguisher is a seperate line. We have over 60 FE at our facility. each taking a line. It would be nice to see those inspections coming in a single line item and expand when opening.
But like I said, maybe ther is a way to do this that I am not aware of yet.
What problems is the product solving and how is that benefiting you?
MaintainX helps to keep track of the current condition of equipment, keeping completed OSM's and Repair Work on file.
What a great system! User friendly!
What do you like best about the product?
I have had my share of experience of many other ERP systems and this one is the most user friendly without the loss of reporting!
I am used to working on larger scale ERPs, like SAP, Oracle, JD Edwards. Not one other ERP software company would be so approachable, willing to listen to our feedback and actually implement the changes, suggestions we've offered to them, into the latest versions of MaintainX.
I have been able to ask for adjustments tweaks, and about half of them have been implemented. Many other suggestions MaintainX thought they were good enough ideas to take to their engineers for possible future releases. I work in MaintainX daily and ask them a lot of questions weekly
Luis, Benjo, Nick, Ana are just a few of their highly accomplished and very skilled techs/ IT team members which provide the best customer service.
My sites took a couple of weeks on the learning curve to use MaintainX but with the ease of intergation. They were calling the vendor and placing the order. That has been a big adjustment for them. I can proudly say with some light coaching they are submitting 98% accurate purchase orders and we have only been using it a couple of months.
It is with confidence I may recommend MaintainX for your system management tool and enterprise resource planning software.
I am used to working on larger scale ERPs, like SAP, Oracle, JD Edwards. Not one other ERP software company would be so approachable, willing to listen to our feedback and actually implement the changes, suggestions we've offered to them, into the latest versions of MaintainX.
I have been able to ask for adjustments tweaks, and about half of them have been implemented. Many other suggestions MaintainX thought they were good enough ideas to take to their engineers for possible future releases. I work in MaintainX daily and ask them a lot of questions weekly
Luis, Benjo, Nick, Ana are just a few of their highly accomplished and very skilled techs/ IT team members which provide the best customer service.
My sites took a couple of weeks on the learning curve to use MaintainX but with the ease of intergation. They were calling the vendor and placing the order. That has been a big adjustment for them. I can proudly say with some light coaching they are submitting 98% accurate purchase orders and we have only been using it a couple of months.
It is with confidence I may recommend MaintainX for your system management tool and enterprise resource planning software.
What do you dislike about the product?
1. No way to discount a PO, either down by taxes and totals, no at a part level
2. Cost of goods doesn't go past the second decimal
3. In purchase orders- when someone uploads a file, or makes a comment the only way you know is a small blue dot next to the purchase order. When you thousands of POs that isn’t particle. We need a notification when someone makes a comment or uploads into a purchase order.
4. Vendor Contacts- need a space for 2 phone numbers in the day and time
5. Currently no Cost costing system we can use.
2. Cost of goods doesn't go past the second decimal
3. In purchase orders- when someone uploads a file, or makes a comment the only way you know is a small blue dot next to the purchase order. When you thousands of POs that isn’t particle. We need a notification when someone makes a comment or uploads into a purchase order.
4. Vendor Contacts- need a space for 2 phone numbers in the day and time
5. Currently no Cost costing system we can use.
What problems is the product solving and how is that benefiting you?
They have been huge supporters of everything I've brought to them about possible adjustments, additions or changes to the system.
Game changer
What do you like best about the product?
I love being able to check on the status of repairs to our fleet and how simple it is to look up every repair or inspection that has been completed. I spend more time on MaintainX than I do on pretty much any other program these days.
What do you dislike about the product?
Anything I have found to be clunky or impractical for us, our MaintainX account manager has made sure to address and help us find solutions for.
What problems is the product solving and how is that benefiting you?
Our MX project manager and admin would have more insight into this, but I know that they have worked on implementing any changes we've requested,
Extremely positive experience from the beginning. Excellent Software and Support
What do you like best about the product?
Ease of Use, Ease of Implementation, Customer Support
What do you dislike about the product?
I have no dislikes at the moment. Very positive experience thus far
What problems is the product solving and how is that benefiting you?
Enables us to remove paper procedures, ease reporting especially for customer audits, one platform
Quick and Intuitive
What do you like best about the product?
Familiar UI so it's easy to navigate through
What do you dislike about the product?
The PM scheduling options are very limited
What problems is the product solving and how is that benefiting you?
Multiple facilities across the nation are now on the a single PM system.
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