Infrastructure Monitoring and Observability Platform
LogicMonitorExternal reviews
639 reviews
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Operations Manager
What do you like best about the product?
LogicMonitor provides deep and wide monitoring capabilities for multiple technology disciplines. Having worked with many monitoring tools in the past, LogicMonitor is by far the best solution from a scale and flexibility perspective. Being a SAAS solution reduces day to day complexity. With on-prem solutions we'd spend more time managing the tool than driving results and value for our clients. Their product management release cycle is impressive. I look forward to seeing the monthly release emails to see what is up and coming. The team at LogicMonitor (account management, leadership, support, professional services, etc.) are a pleasure to work with.
What do you dislike about the product?
Sometimes you have to slow down to speed up. I find LogicMonitor sometimes has a tendency of being too ambitious with their roadmap and release schedule. I'd like to see a more dedicated focus to 1 to 2 big things a year versus taking on too many things that seemingly go on forever.
What problems is the product solving and how is that benefiting you?
As a carrier and operating in the service provider space, we do not want to be in the business of having the tools manage us. It is my experience, many service providers spend too much time managing the tools versus driving value and outcomes for clients. LogicMonitor allowed my organization to refocus energy in the right places which drives direct value and outcomes for our clients. Key benefits include dashboards and reports that are easily consumed by business focused clients. The data we can drive from LogicMonitor allows customers to make data-driven decisions for their business.
Recommendations to others considering the product:
Focus on getting your commercial terms right. Since it is a SAAS solution, commercial terms tend to be subscription based which means long-term operational expenses. If you do not have in-house expertise to setup the solution, pay for professional services to get it right from the beginning. Little things like Alert Rules and Escalation Chains can paint you into a corner long-term if they are not setup right from the beginning. Make the right investment into your own staff from a training and management perspective. This should not be a solution managed off the side of someone's desk.
Ultimate Monitoring Tool
What do you like best about the product?
It has nice visual presentation that we can put up on screens in our NOC room to show the health of systems we monitor, its easy to use and support is exceptional!
What do you dislike about the product?
Truth be told we're very happy with the product, no complaints and it keeps updating very regulary.
What problems is the product solving and how is that benefiting you?
Proactive monitoring.
Reviewy review
What do you like best about the product?
I like that logicmonitor as it is a coding platform that also monitors
What do you dislike about the product?
I dislike that you cannot easily reference previous datapoints when you are developing datasources
What problems is the product solving and how is that benefiting you?
We are writing integrations between many of our systems, with logicmonitor feeding a lot of data.
Simple and Fast
What do you like best about the product?
LM is quick and easy to setup. and Give you info you need fast.
What do you dislike about the product?
The UI could be a bit easier to navigate.
What problems is the product solving and how is that benefiting you?
Disk and UP down mostly. We see great value in Disk size over time
Recommendations to others considering the product:
The UI is very different from other products. It did cause some issue in getting up to speed using the product.
Great product! Better than our previous choices.
What do you like best about the product?
LogicMonitor's extensibility allows us to achieve so much more than some canned solutions. We are able to tailor alerts, set thresholds and create unique dashboards.
What do you dislike about the product?
Some of our device types do not have config or datasources. We have had to pay PS for project work, but that was completed on time and satisfactorily.
What problems is the product solving and how is that benefiting you?
Core monitoring, and are moving toward advanced monitoring using Services Insights. Our alerting and notifications are significantly higher quality and less noise than we previously experienced.
Recommendations to others considering the product:
After careful consideration of over a dozen alternatives, we felt LogicMonitor was the best solution for us. Look at your requirements and see if LogicMonitor cannot meet or exceed your needs.
Good tool, easy to use, easy to customize
What do you like best about the product?
I've been using LogicMonitor for a few years after I used other tools before like SCOM, HPOV and more.
LogicMonitors one of the best tools, easy to use, easy to customize
LogicMonitors one of the best tools, easy to use, easy to customize
What do you dislike about the product?
Can be more build in monitor data sources
What problems is the product solving and how is that benefiting you?
Global monitor tool from a single dashbaords
Best In Class for IT Infrastructure Monitoring
What do you like best about the product?
LogicMonitor is incredibly easy to use, and most if not all of the monitoring comes out of box and is applied to devices dynamically. The SaaS based architecture saved dozens of hours a month in maintaining an on prem product. Our customer success team is always forthcoming and responsive.
What do you dislike about the product?
Managing so many dynamically applied alert thresholds can be a challenge.
What problems is the product solving and how is that benefiting you?
LogicMonitor gives incredible visibility into our customer environments and is so simple/fast to deploy it cut down those onboarding tasks for new customers by about 80%.
Recommendations to others considering the product:
Go with LogicMonitor if you need something in place lightning fast with immense potential for scale. Don't be afraid to ask for a POC or implement with a small number of devices and expand.
It really does what they say
What do you like best about the product?
I like being able to dig under the hood and tweak all the settings. I also like how extensible the system is. LogicMonitor is opening us up to new monitoring opportunities with our customers. The API is also fantastic!
What do you dislike about the product?
Most of the things that I dislike about LogicMonitor are being fixed in the new UI that they are developing.
What problems is the product solving and how is that benefiting you?
We have used LogicMonitor to replace all our other monitoring tools. We have greatly consolidated our server footprint and have also reduced our ticket counts due to false positives that we were getting from our old monitoring platforms. Overall this system has allowed us to automate much of our tasks. We are now able to add devices to monitoring, create CMDB CI's in ServiceNow, and integrate them into Salesforce for billing. This tool has changed the face of our company!
Recommendations to others considering the product:
Do it!
Logicmonitor efficiency
What do you like best about the product?
It alerts us when devices or servers go down which helps us maintain stable environments for our clients.
What do you dislike about the product?
Big learning curve to fully utilize Logicmonitor in clients environment.
What problems is the product solving and how is that benefiting you?
24/7 monitoring on devices and servers. Keeps up to date on the health of all devices.
Fantastic monitoring tool for your full-stack!
What do you like best about the product?
LM comes with a bunch of pre-built "datasources" to help get you rolling early. But the fact that they provide great documentation and support to create your OWN datasources makes the product so much more viable for power-users. Out of the dozens of tickets I have opened with LM, I have never had an issue with Support not assisting me solve my problem!
What do you dislike about the product?
The frontend is a little dated. As of Jan-2020, they're actively working on improving the styling to make it more modern, so that's promising.
The limitations with collector sample timing is also somewhat disappointing. Currently, we can only sample a resource every 1 minute. For servers, this may not be an issue - but networking gear, 60 seconds is an eternity. Would be awesome to see improvements made to SNMP monitoring on specific network gear to allow for more granular sampling rate.
The limitations with collector sample timing is also somewhat disappointing. Currently, we can only sample a resource every 1 minute. For servers, this may not be an issue - but networking gear, 60 seconds is an eternity. Would be awesome to see improvements made to SNMP monitoring on specific network gear to allow for more granular sampling rate.
What problems is the product solving and how is that benefiting you?
Companies usually jump into deploying new technology without considering how to monitor and alert on it. LogicMonitor simplifies that process tremendously. But what most companies then fail to do is collect metrics on that data over time and analyze what is normal or an anomaly. With LM, that is baked in from the start.
We have used LM to see poor response times in services that we never knew were an issue - and resolved them!
We have used LM to see poor response times in services that we never knew were an issue - and resolved them!
Recommendations to others considering the product:
Be comfortable and familiar with scripting languages. The extensibility of LM is its truest power - being able to write custom datasources really exposes what it can do!
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