Brightspot CMS - Private Offer Only
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Brightspot streamlines our editorial process
What do you like best about the product?
Brightspot is a powerful CMS with a clean editor interface. It has helped streamline our editorial process and made content management much more efficient.
What do you dislike about the product?
There is a learning curve for both developers and editors. Some admin tasks take more steps than expected and small changes often need developer help. Documentation could be stronger in a few areas.
What problems is the product solving and how is that benefiting you?
Brightspot solves the challenge of managing a large amount of content across multiple sites. It gives us a single, consistent platform to create, edit, and publish stories quickly while keeping everything organized.
Brightspot empowers team to do more without relying on Dev
What do you like best about the product?
After our instance was set up, both our editorial and product teams found they could achieve a great deal independently, without having to depend on our Dev team for every minor task.
What do you dislike about the product?
Our editors would appreciate it if the editing tool menu offered more options, making its editing capabilities more comparable to those found in MS Word.
What problems is the product solving and how is that benefiting you?
Publishing multi-media news content across multiple websites.
Click-heavy, but feature packed
What do you like best about the product?
BrightSpot offers a wide range of unique features, such as the capability to collaborate with team members across different areas, as well as numerous AI-driven innovations.
What do you dislike about the product?
It DOES take a large amount of clicks to do even small changes, which is an annoying obstacle when you’re in a hurry.
What problems is the product solving and how is that benefiting you?
It’s allowing us to collaborate much more easily on content and elevate our work with AI without having to switch platforms.
Helping out where ever they can
What do you like best about the product?
We do a conference every year that is hosted on Brightspot and they have help us out so we could get it going. Now that we have been doing this conference for 5 years it is still working great.
What do you dislike about the product?
Brightspot can be slow at times that makes our calls slow.
What problems is the product solving and how is that benefiting you?
We need a way to give non tech people a way to create content for our website, also we use it as a db to host our conference.
Publishing with Purpose: Brightspot’s Role in Connecting Families Worldwide
What do you like best about the product?
Scalability and flexibility are key strengths of Brightspot, as it manages large-scale publishing and multi-site operations smoothly.
We rely on Brightspot to publish content for our RootsTech Conference, which serves more than 11 million attendees over a four-day period. Additionally, we operate a global help center and a blog site available in nearly 50 languages. We also oversee 50 separate localized websites for our FamilySearch Centers.
We rely on Brightspot to publish content for our RootsTech Conference, which serves more than 11 million attendees over a four-day period. Additionally, we operate a global help center and a blog site available in nearly 50 languages. We also oversee 50 separate localized websites for our FamilySearch Centers.
What do you dislike about the product?
The most frustrating aspect of Brightspot is the restricted access to new features within the product. Since we use a headless configuration that depends on custom development for implementation, innovations introduced to Brightspot’s platform do not always make their way to non-standard builds. As a result, self-hosted teams are often left without the latest tools and efficiencies.
This situation frequently forces us to develop or replicate features on our own, which not only slows our pace of innovation but also adds to our maintenance workload.
This situation frequently forces us to develop or replicate features on our own, which not only slows our pace of innovation but also adds to our maintenance workload.
What problems is the product solving and how is that benefiting you?
Distributed Content Publishing across Teams, Locations, and Languages
Managing content creation and publishing across dozens of global FamilySearch Centers, each with unique offerings and audiences, is complex and hard to scale. Brightspot provides a centralized CMS with multi-site capabilities, allowing local teams to publish their own content while maintaining governance and brand consistency. The benefit is enabling local centers to operate independently while still aligning with FamilySearch’s global standards — reducing bottlenecks and empowering community engagement.
Unified Management of Diverse Content Types
We need to manage blogs, help articles, event content (like RootsTech), and localized pages — all with different formats and workflows. Brightspot supports a wide range of content types and workflows in one platform, streamlining editorial processes. This means we need only one system to manage everything — reducing training time, simplifying operations, and improving content consistency.
Managing content creation and publishing across dozens of global FamilySearch Centers, each with unique offerings and audiences, is complex and hard to scale. Brightspot provides a centralized CMS with multi-site capabilities, allowing local teams to publish their own content while maintaining governance and brand consistency. The benefit is enabling local centers to operate independently while still aligning with FamilySearch’s global standards — reducing bottlenecks and empowering community engagement.
Unified Management of Diverse Content Types
We need to manage blogs, help articles, event content (like RootsTech), and localized pages — all with different formats and workflows. Brightspot supports a wide range of content types and workflows in one platform, streamlining editorial processes. This means we need only one system to manage everything — reducing training time, simplifying operations, and improving content consistency.
Best-of-breed CMS solution
What do you like best about the product?
Brightspot's thorough analysis of our existing platform and thoughtful consultation to identify how to migrate our existing content and integrate our content workflows has made this CMS switch (almost) painless. Their customer support is first-rate!
What do you dislike about the product?
Coming from a homegrown solution, workflows in Brightspot tend to require a few more clicks than our custom solution.
What problems is the product solving and how is that benefiting you?
Brightspot is helping us modernize our existing content workflows to find new synergies and ideas within our organization.
Brightspot: Not Just Another Dot in the CMS U-Verse
What do you like best about the product?
One of the best things: we’re less dependent on devs for day-to-day product management tasks — PMs can do a lot more without waiting in a backlog.
Strong customization across the board: granular user permissions, custom workflows, flexible form content and content types let us tailor the CMS pretty tightly to our process.
The support team is genuinely helpful — when issues come up, they don’t just point you at docs; they jump in and assist.
Ability to impersonate users is a huge win: it helps us debug permissions / view problems exactly as the user sees them.
Bulk content editing/updating is powerful — saves tons of time when we need to roll out changes across content items or users.
Revision history is great; being able to go back, compare versions, restore content helps with accountability + recovering from mistakes.
Flexibility to adapt for evolving needs — even when new types of content or workflows come up, much of Brightspot can be extended rather than rebuilt.
Strong customization across the board: granular user permissions, custom workflows, flexible form content and content types let us tailor the CMS pretty tightly to our process.
The support team is genuinely helpful — when issues come up, they don’t just point you at docs; they jump in and assist.
Ability to impersonate users is a huge win: it helps us debug permissions / view problems exactly as the user sees them.
Bulk content editing/updating is powerful — saves tons of time when we need to roll out changes across content items or users.
Revision history is great; being able to go back, compare versions, restore content helps with accountability + recovering from mistakes.
Flexibility to adapt for evolving needs — even when new types of content or workflows come up, much of Brightspot can be extended rather than rebuilt.
What do you dislike about the product?
Such deep customization means managing changes can become a headache — lots of moving parts, high chance of unintended side-effects.
Sites & settings don’t save history of changes, so it’s tough to trace who did what and when.
The tech stack can feel heavy; maintaining/updating underlying systems (dependencies, libraries, frameworks) can be painful.
The schedule build-out (for our radio shows) is still giving us grief that don’t mesh cleanly with the system’s scheduling tools.
Platform upgrades are a bear when you have a small team already focusing on other priorities.
Sharing content across sites is not seamless; duplication, syncing, or coordinating changes across multiple site instances has friction.
Documentation isn’t always up to date or detailed enough for some of the more complex custom workflows.
Sites & settings don’t save history of changes, so it’s tough to trace who did what and when.
The tech stack can feel heavy; maintaining/updating underlying systems (dependencies, libraries, frameworks) can be painful.
The schedule build-out (for our radio shows) is still giving us grief that don’t mesh cleanly with the system’s scheduling tools.
Platform upgrades are a bear when you have a small team already focusing on other priorities.
Sharing content across sites is not seamless; duplication, syncing, or coordinating changes across multiple site instances has friction.
Documentation isn’t always up to date or detailed enough for some of the more complex custom workflows.
What problems is the product solving and how is that benefiting you?
Brightspot is helping us reduce bottlenecks with our development team by giving editors and producers more control over day-to-day content updates. Instead of waiting for engineering to make simple changes, our teams can move faster and focus dev resources on other projects.
The platform’s customization options — from workflows and permissions to content types — mean we can adapt the CMS to fit our editorial and business processes. That flexibility makes it easier to support different teams, brands, and content needs under one system.
Brightspot also solves the problem of content reliability and accountability. Features like bulk updates and detailed revision history make it easier to manage large volumes of content with confidence and support editorial users who face issues, while the ability to impersonate users helps us quickly troubleshoot issues.
Finally, the support team has been a key benefit: Their responsiveness and problem-solving ensure that when we do hit a wall, we’re not stuck for long.
The platform’s customization options — from workflows and permissions to content types — mean we can adapt the CMS to fit our editorial and business processes. That flexibility makes it easier to support different teams, brands, and content needs under one system.
Brightspot also solves the problem of content reliability and accountability. Features like bulk updates and detailed revision history make it easier to manage large volumes of content with confidence and support editorial users who face issues, while the ability to impersonate users helps us quickly troubleshoot issues.
Finally, the support team has been a key benefit: Their responsiveness and problem-solving ensure that when we do hit a wall, we’re not stuck for long.
New to Brightspot
What do you like best about the product?
We recently transitioned our news media site to the Brightspot CMS. Since we’re operating in a headless environment, we’re not taking advantage of every capability Brightspot offers, but we’ve found it to be both highly user-friendly and easily customizable.
What do you dislike about the product?
Dislikes are the ECT model. Unfortunately, due to budget we chose this route, but should’ve gone with the Java model for more customization.
What problems is the product solving and how is that benefiting you?
I’m not the right person to answer that question.
Intuitive and User-Friendly with Seamless Setup
What do you like best about the product?
I really appreciate the ease of usage with Brightspot, especially because it means I don't have to submit a ticket to our internal IT for every change. The intuitive search functionality for assets, pages, and more is a big plus since I can easily find images, pages, and content with just a few keywords, and it's fast, which is great. The initial setup was seamless, and transitioning our assets and blogs was made easy by the developers at Brightspot. Overall, these features make managing content much simpler and efficient for me.
What do you dislike about the product?
I do think communication can be better. Email responses are slow, but at least Jira tickets are somewhat fast. I'd like to have a middle ground form of communication.
What problems is the product solving and how is that benefiting you?
Brightspot is easy to use, removing the need to contact IT for changes. Its intuitive search quickly finds assets, pages, and content with keywords, and it's not slow, which I really like.
Brightspot CMS and DAM in edtech
What do you like best about the product?
I like that it is relatively user friendly and granular which makes content re-use easier.
What do you dislike about the product?
I dislike that there are not very many comprehensive administrative reporting tools. I also struggle with Brightspot being a marketing CMS that does not always work for our use cases in education.
What problems is the product solving and how is that benefiting you?
Brightspot is helping us work to streamline our workflows and encourages content re-use to improve consistency and efficiency.
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