The usual use case is for the customer to have a centralized way to manage their websites. We manage multiple websites, sometimes with different types, plus some customers also have products they want to showcase. We manage these websites using Acquia DXP.

Acquia DXP offers the tools to make it easier to maintain, manage, and deploy websites in a centralized way for multiple channels.

The features of DXP that are most valuable include Acquia Site Factory, which allows for the management and creation of websites, offering a UI for managing the process of creating and deploying the websites. Additionally, Content Hub provides a centralized way to manage content.

There are areas where Acquia DXP could be improved. For example, in Site Factory, the provisioning of environments can take time. You often need more environments than what's available by default, which requires going through support and sales processes. Having more stacks available by default would be beneficial. With Content Hub, there are issues with certain types of design and content incorporation, so more flexibility is needed.

We have been using DXP from 2020 to 2024.

There are not many issues, and Acquia uses a mailing list to communicate when there are problems. They also provide a status page to check the availability of solutions. They communicate about platform maintenance, and typically there is no action needed on our side.

Acquia DXP has high scalability because it is built on AWS. It allows you to scale the solution according to your needs. You can configure some aspects yourself on the cloud platform, and for specific needs, you might need to go through support.

The support is normal, offering standard SLAs. When creating critical issues, a follow-up is needed on your side. Sometimes there are difficulties when dealing with critical issues due to the lack of a 24/7 available team. However, they are responsive and provide guidance.

Neutral

The initial setup is not the easiest stack to set up initially. That said, it is well documented. For an experienced developer, the setup would be relatively straightforward and rated as a nine.

For anyone evaluating this solution, it's important to have senior developers and senior people working with it, as junior developers may struggle with the setup. Having the right people on board is essential for enterprise projects. 

I'd rate the solution nine out of ten.