NICE CXone is a good tool for our communication channel with our clients
What do you like best about the product?
What I liked most is that it offers a wide range of functionalities to cover various needs, such as omnichannel communication or analytics. I love the chat and emails, as well as the excellent use of analytics and the provision of good services.
What do you dislike about the product?
Nothing negative so far. Only positive things.
What problems is the product solving and how is that benefiting you?
So far NICE CXone has worked great for different needs, such as improving call center, customer self-service, help desk, live chat, analytics, and its all going very well, so far so positive.
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