NICE CXone Mpower
NICEExternal reviews
1,715 reviews
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best sofphone on the market
What do you like best about the product?
easy implementation of the phone services across the entire company. so many easy to use features and functions.
What do you dislike about the product?
the call quality can suffer but its usually internet related. wish company would compensate for that kind of service behaviors
What problems is the product solving and how is that benefiting you?
everyone has a phone line and can be easy accessible. i am solving sales, account management, and customer support issues all at once
It has been an application that I have been using for few months and it has been great.
What do you like best about the product?
It automatically re-connects if there are any disrupts in power or network, so the customer does not face any issues that easily.
What do you dislike about the product?
Sometimes there is a lag when displaying the time or status on the RC Max.
What problems is the product solving and how is that benefiting you?
Just taking calls, chats and emails, have not used it to solve any other problems using it.
User friendly
What do you like best about the product?
You can change the theme color of the app.
What do you dislike about the product?
None so far. It is easy to use. Maybe add more choices of theme color.
What problems is the product solving and how is that benefiting you?
Making calls without lags
Recommendations to others considering the product:
Try using it as your primary tool
So far so good!
What do you like best about the product?
Very quick to handle issues that come up, Tad is very helpful
What do you dislike about the product?
Many times we have to pay for PS when before it was apart of the package
What problems is the product solving and how is that benefiting you?
Livevox has the best click to dial platform and our performance would not be as high as it is without the tools LV provides
Great experience with Nice, easy to use and very convenient
What do you like best about the product?
I like the option that you can schedule a call
What do you dislike about the product?
Limited choices of color template, maybe you can add more
What problems is the product solving and how is that benefiting you?
So far none, it's very convenient to use
Recommendations to others considering the product:
Easy to use
Great system, easy to use!
What do you like best about the product?
CXone is very easy to use couldn't recommend highly enough
What do you dislike about the product?
The only thing I would like is an application rather than a web based login
What problems is the product solving and how is that benefiting you?
Better reporting and analytics
Recommendations to others considering the product:
Very easy to transition to highly recommend
Painful, but worth the change
What do you like best about the product?
The interface is pretty easy to understand once you have some repetitions using it. Any new software rollout has issues. We greatly appreciate Heather and sometimes Vicky (kidding) always facing the music and being attainable when major issues popped up and getting the right resources on a call. The companies abilities to handle client requests, when it was actually the client who caused the issue, and not refer back to the issue. A very good application of putting the client out front.
What do you dislike about the product?
The setup took far too long due to the steep learning curve. It could have been cut in half if the setup team understood our application of the product better. We also did not like having to find the bugs in the system (PDAS).
What problems is the product solving and how is that benefiting you?
A much better interface with the agent and easier data control at a lower level of employee. With contact manager, we don't need i.t involved in any of the day-to-day operations. Contact has risen, and controls are better. The SMS product is a work in progress, but we see the light at the end of the tunnel for how we need to use it.
Recommendations to others considering the product:
Diagram everything, measure twice, and cut once. Make sure you understand the limitations of the products, and how the decision-making works within the system. Example: If we knew that the PDAS latency was really 5 min on day 1, we would never have tried to call 2 or 3 numbers in a row.
Solid and stable
What do you like best about the product?
Platform is extremely stable. Very few disruptions. Great TAM!
What do you dislike about the product?
Support is little to be desired. No phone-in option. Email process is lengthy.
What problems is the product solving and how is that benefiting you?
TCPA product is extremely solid, not clunky, like others. Proven product.
CXone for Professionals
What do you like best about the product?
It is easy to add new specialties to switch into when changing departments.
What do you dislike about the product?
We have found that the program will crash after about 6 hours when in one disposition.
What problems is the product solving and how is that benefiting you?
CXone allows workers to stay on track with their breaks and when shifting to new pivots.
Been using Nice CXone not just here at my current employer but mostly for all of the centers
What do you like best about the product?
The organized time sched, coaching logs and lot more
What do you dislike about the product?
None that I can tell. The product is superb
What problems is the product solving and how is that benefiting you?
The time logs and as well for cx communications, was able to manage work efficiently
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