NICE CXone Mpower
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Nice cxone
What do you like best about the product?
Ability to see all agents status' at a quick glance
What do you dislike about the product?
The lag between the queue summary and the individual queues
What problems is the product solving and how is that benefiting you?
Provides the ability to track and monitor agents easily
Recommendations to others considering the product:
Easy OTB system to use
Nice Cx one is 1 of the greatest calling systems out there,& I have used Ring Central & Avaya before
What do you like best about the product?
The simplicity & reliability. I find that nice doesnt have any technical issues like I have experienced in the past with avaya or ring central. Nice is way more efficent.
What do you dislike about the product?
I cant think of anything I dislike about Nice. Everything is working great. Great job guys.
What problems is the product solving and how is that benefiting you?
I am inbound customer service & I get calls from people who need to order things that are listed in their catalog or online. Nice makes this job simple without issues.
It is what it was
What do you like best about the product?
Every aspect of it. Iy's lit. That joint be going. I can't imagine how you could possibly improve on sch a masterully executed software. Keep up the good work. Outstanding.
What do you dislike about the product?
There is nothimg that I dislike about it. I really enjoy the software. I do not have any xritiqoes on how to improve. It works perfectly and proficiently. Much netter than any previous programs that I've used.
What problems is the product solving and how is that benefiting you?
It is much better for monitoring agent calls, removing inactive agents when they're being called out and checking on agent hours for payroll. It is very convenient for me .
Recommendations to others considering the product:
N/A
CxOne
What do you like best about the product?
When login in is easy, when connecting everything in the sound is excellent, very simple I learn very quickly in moving around.
What do you dislike about the product?
There is no mute option on the headset. but other than that is great
What problems is the product solving and how is that benefiting you?
customer service outbound calls
Recommendations to others considering the product:
I would like to say that hospital remote where work great
best calling software
What do you like best about the product?
easy interface to use. easy` to navigate
What do you dislike about the product?
its a very goog calling software. does exactly what its supposed to do.
What problems is the product solving and how is that benefiting you?
i am using NICE to make COVID vaccination bookings.
Great for call centers
What do you like best about the product?
Easy to use and to understand, almost no issues with having to reboot or any bug fixes
What do you dislike about the product?
I don't have anything bad to say but it was very easy to use
What problems is the product solving and how is that benefiting you?
Great for call centers on any system i never had any issues that a quick reset didnt help. I will def recommand to all businesses and users around the world if able
Easy schedule viewing
What do you like best about the product?
I love that I can view my schedule day by day and my breaks and lunches are clearly visible as well. I don't have to second guess when I will be taking my much-needed breaks. :)
What do you dislike about the product?
I don't see any downsides about NICE CXone. I couldn't find a way to view my schedule weekly/monthly; however, that is not dire. That being said, there is nothing that I dislike.
What problems is the product solving and how is that benefiting you?
I don't have any problems that I am solving with NICE CXone. I use this product to view my schedule, breaks and lunches. This benifits me while working I can easily view my schedule daily.
Software thats always handy and ready to give me insight.
What do you like best about the product?
The most valuable part of using CXOne is its stats page and how I can quickly access it to see the progress of my sales work in real-time.
The upside, I would say, is the quick access and easy-to-navigate website.
The upside, I would say, is the quick access and easy-to-navigate website.
What do you dislike about the product?
There's nothing that I particularly dislike about CXOne. All software features seem quick and always functional. The sign-in process is relatively easy. I'm not sure where there is room for improvement. Perhaps we can have individualized color schemes?
What problems is the product solving and how is that benefiting you?
I am able to track my sales progress with CXone in real time, and I clearly am able to see where my deficiencies lie. I use the data derived from the stats page to increase my productivity and bring more sales opportunities by reaching contacts that may have missed an appointment or may need other assistance from me.
very fast and accurate
What do you like best about the product?
being able to use my macbook to do my job
What do you dislike about the product?
sometimes it crashes,and I cant take calls
What problems is the product solving and how is that benefiting you?
being convient and being in the safeness of your home
Recommendations to others considering the product:
get it now!
simple and helpful
What do you like best about the product?
Seeing the status of the agents is very helpful. it also gives me access to the availability of my colleagues
What do you dislike about the product?
So far, all the features are good, i don't have any dislikes or whatever.
What problems is the product solving and how is that benefiting you?
many problems, for example, you will not cram over the time since you see each others status
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