NICE CXone Mpower
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Pretty good tool for our day to day job.
What do you like best about the product?
The fact that is handy, it is always there and can aid me in my day-to-day tasks. Ease of access and simple enough that everyone can understand it, even the elderly.
We are using it in conjunction with ring central and it makes it much easier to link ring central with Salesforce.
The fact that it can dial in phone numbers with a different standard. Not sure if the feature lies with the our VoIP provider or if the widget does all the work but it is something that I am happy with.
We are using it in conjunction with ring central and it makes it much easier to link ring central with Salesforce.
The fact that it can dial in phone numbers with a different standard. Not sure if the feature lies with the our VoIP provider or if the widget does all the work but it is something that I am happy with.
What do you dislike about the product?
The interface looks a little outdated for 2021 and it could use a refresh. Sometimes the status bugs out and you don't realize it until you need it but it happens less and less as of later. However, when it does i need to be logged out by someone with higher privileges in the system or attempt to login from a different browser.
The password reset functionality could be a little improved as I had some headaches in the past while attempting to reset the password. It would simply not work from the widget.
When we passthrough audio from ring central and dial into zoom for example, the audio quality drops a lot and I'm not sure if it is related with our company's settings or how it is handled by the widget.
The password reset functionality could be a little improved as I had some headaches in the past while attempting to reset the password. It would simply not work from the widget.
When we passthrough audio from ring central and dial into zoom for example, the audio quality drops a lot and I'm not sure if it is related with our company's settings or how it is handled by the widget.
What problems is the product solving and how is that benefiting you?
In my Job, it aids me a lot in contacting my clients and reaching out my goals, to some degree it assists with some metering but that could be a false positive.
As I mentioned before it is a great tool to link ring central and Salesforce together, it is much easier to ring directly from. Salesforce and contact my clients.
I am much faster now calling the customer and simply clicking on their phone numbers rather than copying and pasting it in a different window and sometimes even getting lost in the process.
It is a little tool that almost always does it's job and you don't even realize how useful it is until you have to not use it anymore.
In a small sentence it makes me more efficient and I can use it's features to have multiple calls qued up.
As I mentioned before it is a great tool to link ring central and Salesforce together, it is much easier to ring directly from. Salesforce and contact my clients.
I am much faster now calling the customer and simply clicking on their phone numbers rather than copying and pasting it in a different window and sometimes even getting lost in the process.
It is a little tool that almost always does it's job and you don't even realize how useful it is until you have to not use it anymore.
In a small sentence it makes me more efficient and I can use it's features to have multiple calls qued up.
Recommendations to others considering the product:
Deep dive into it's features as it is quite reach on this topic.
Don't be scared to use it or consider it just another tool as it will in fact simplify your life instead of adding more headaches.
It can help in many ways, multiple qued calls, multiple sessions, internal dialing, you can see the teams and it's members and it will be really easy to access anyone.
If you run into issues where you can't switch your status, logout, if possible. If not ask someone with the right privileges to log you out.
If the page looks like it's refreshing constantly reopen the browser, these are the 2 bugs that I encountered but seem to appear less and less.
Don't be scared to use it or consider it just another tool as it will in fact simplify your life instead of adding more headaches.
It can help in many ways, multiple qued calls, multiple sessions, internal dialing, you can see the teams and it's members and it will be really easy to access anyone.
If you run into issues where you can't switch your status, logout, if possible. If not ask someone with the right privileges to log you out.
If the page looks like it's refreshing constantly reopen the browser, these are the 2 bugs that I encountered but seem to appear less and less.
service rarely needs a reset, it is dependable.
What do you like best about the product?
very simple to use, audio quality is pefect.
What do you dislike about the product?
sometimes, a reset is required, but could be due to ISP provider
What problems is the product solving and how is that benefiting you?
The service does not really solve a problem; rather it supports the need to foster client and prospect communications.
Effective in every part
What do you like best about the product?
I think it is easier to get the information I need about my business, and it's super intuitive and easy to use and download everything for my productivity reports. It is helpful for all type of contact centers.
What do you dislike about the product?
Sometimes it gets slowly but nothing to worry about, it just happends when you are using other products like office or teams in a call at the samen time, just need to be patient
What problems is the product solving and how is that benefiting you?
It is easier for me to calculate all the KPI in my business.
It gives me a lot of possibilities of visuals and helpful information, it has amazing dashboards with the required infomration at the required moment
It gives me a lot of possibilities of visuals and helpful information, it has amazing dashboards with the required infomration at the required moment
Recommendations to others considering the product:
It is incredible. You should try it. You don't know how much you'd enjoy it. It gives you a lot of opportunities. You can get information in tables or dashboards to use in the most fantastic way
Review for Nice Incontact
What do you like best about the product?
It is a much better application than the previous software application Avaya. I love the visual aspect of it and it looks more modern.
What do you dislike about the product?
The only thing that I dislike is the after-call time to tag the call. I am still getting used to the application, so I will like to see more tag options for calls.
What problems is the product solving and how is that benefiting you?
All tabs are right at your fingertips, which creates smooth transactions for a variety of things such as coaching, breaks, etc. Also, I love that I can see the listing and length of calls time. And the timer for intervals is an added plus too.
Recommendations to others considering the product:
na
The Best call center tool
What do you like best about the product?
The most helpful thing is that we have all the tools in one place with a new design interface.Niceincontact
What do you dislike about the product?
There are no downsides but sometimes the incontact widget logs out.This might be an environmental issue.This product could do better with reporting on the widget.
What problems is the product solving and how is that benefiting you?
With timecards we removed the need of having a third party timecard system.With the incontact widget we can monitor breaks log INS and log outs.Rhe default prebuilt reports are helping us keep track of employees activity.
The widget works well most of the time. From time to time I find myself logged out.
What do you like best about the product?
It's simple and it works well. Widget integration on the Salesforce page is great. I use this tool to call customers via Ring Central.
What do you dislike about the product?
I find myself logged out intermittently. It's missing additional performance tracking. A UI update might help refresh the look.
What problems is the product solving and how is that benefiting you?
This is used to track agents availability, as well as practical use-cases (such as making calls).
Top of the line - Workforce Telephonic Application!
What do you like best about the product?
User-friendly interface and appearance while providing easy utilization for all users, from seasoned to a new hire. other tools used in sync with Company Lead Database.
What do you dislike about the product?
Open window of application doesnt stay forefront, an you must go back to app window to use, it should automatically become main window when in use especially when a call is incoming or answered.
What problems is the product solving and how is that benefiting you?
Speed and achievement are the benefits; intermittent lag and refresh app options are issues. Overall more productivity is achieved while staying on top of refreshed app and clearing Cache & cookies.
Recommendations to others considering the product:
its worth using, better than most dialer and telecom systems i have used in past call centers.
I love CXone, it is levels above previous versions of Incontact I have used.
What do you like best about the product?
The functional simplicity and real-time dashboards are invaluable.
What do you dislike about the product?
I don't have any dislikes and, I don't feel there are features that are lacking.
What problems is the product solving and how is that benefiting you?
We have integrated CXone into our Salesforce CRM platform to more easily track customer interactions. We also use the dashboards to monitor agent statuses more easily. Since the start of the pandemic, CXone has been an integral tool in monitoring our staff.
A simple and easy to navigate dialer system that offers a smooth experience for your team
What do you like best about the product?
The ability to transfer calls efficiently and toggle between hold/live without any disruptions
What do you dislike about the product?
Sometimes there are technical issues with the customer not being able to hear me
What problems is the product solving and how is that benefiting you?
The ability to receive live feedback from customers in a quick and efficient manner
Recommendations to others considering the product:
N/A
NICE CXone is great and easy to use!!
What do you like best about the product?
The ease of everything being in one system and easy to navigate!
What do you dislike about the product?
Sometimes there are issues with Nice disconnecting or freezing
What problems is the product solving and how is that benefiting you?
All of the data being in the same place and the phones easy to navigate make working from home amazing!
Recommendations to others considering the product:
Easy to use!
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