NICE CXone Mpower
NICEExternal reviews
1,716 reviews
from
and
External reviews are not included in the AWS star rating for the product.
I'm really comfortable with the platform, very intuitive an east to understand
What do you like best about the product?
That is easy to understand. Even a child could easily use it without any problem.
I use Incontact for my daily job as a Care Guide for Oscar Insurance, and it is effortless!
I use Incontact for my daily job as a Care Guide for Oscar Insurance, and it is effortless!
What do you dislike about the product?
As a matter of fact, I do not dislike any of the tools I use for my daily work.
I like the tools, but maybe it needs to improve on the way it refreshes too often that it tends to lag.
I like the tools, but maybe it needs to improve on the way it refreshes too often that it tends to lag.
What problems is the product solving and how is that benefiting you?
Communication problem between my coworkers.
Yes, as I use the NICE CXone tool for my job.
I couldn't say I'm more productive, but it suits me a lot.
Not that I can notice.
Yes, as I use the NICE CXone tool for my job.
I couldn't say I'm more productive, but it suits me a lot.
Not that I can notice.
Recommendations to others considering the product:
Try it!
Works great outside of citrix applications like on the native desktop
What do you like best about the product?
I like the interface used its user friendly straight forward dial pads are easy to access and it maked transferring and navigating through telephone book easy as you able to search with words and not just numbers
What do you dislike about the product?
In all honesty the only thing i dont like is when you tunnelling through service such as zoom it seems to disconnect the connection after a certain amount of hours on avrerage it was like 7 hours could be systems or connection but it happened once a day each day for a week
What problems is the product solving and how is that benefiting you?
I have found ways to secure details of customers as you able to mask calls to hide sensitive data that shoudnt be accessible to anybody also you able to actually view in real time call ques so you can anticipate what to expect
NICE schedule review
What do you like best about the product?
veryt organised and easy to read, easy to trade shifts and add additional hours
What do you dislike about the product?
nothing i dislike about the system it is very accessible on all devices
What problems is the product solving and how is that benefiting you?
shift hours and trading shifts, adding additional hours, calculating weekly hours and breaks staying organised
It was definitely helpful information. It is also one of the main components that we use.
What do you like best about the product?
How the layout describes EXACTLY how the process is used.
What do you dislike about the product?
When delivering the information, maybe make it a little more fun so the information gets retained. Rather than it feeling like it was read at us.
What problems is the product solving and how is that benefiting you?
I haven't actually started using it yet. I will begin that process later today. I am still new to the company I am with. So this is our training month.
I'd say NiceCX has the best WebRTC platform in the industry, they are the leaders in cloud computing
What do you like best about the product?
Their software is pretty functional and optimized, something we don't often see nowadays with other companies; I'm glad my company opted for them.
What do you dislike about the product?
objectively nothing; subjectively I'd say it would be better if they could redirect the calls to someone else when you're about to get off or go to lunch, overall it's perfect
What problems is the product solving and how is that benefiting you?
Helping people out when they are stressed or having a bad time during their trip, or just by helping them get their desired vacation at the best price and time, thats it
Recommendations to others considering the product:
Go for it, you won't find any other webrtc platform as good as this one!
Everything has been great and the response from our feedback has been remarkable.
What do you like best about the product?
The response is what i find the most remarkable. Very quick and professional.
What do you dislike about the product?
Nothing really that I dislike. All has been handled really well.
What problems is the product solving and how is that benefiting you?
Reporting solutions are at the top of my list. LiveVox is very robust and if there are issues, solutions are presented in a timely fashion.
Amazing and satisfied
What do you like best about the product?
The different skills of what your doing and scheduling
What do you dislike about the product?
It will automatic disconnected when you are in call fo some reason
What problems is the product solving and how is that benefiting you?
User friendly and very easy to use easy track all data that you want
Recommendations to others considering the product:
You should use this system because this is very useful friendly user all application and data is detailed
Best Communication app
What do you like best about the product?
Easy to use application and interface, ability to communicate internally between colleagues, outbound and inbound calls. The ability to transfer calls between end-users.
What do you dislike about the product?
The idle timer seems to be inconsistent between users, and it seems to behave a bit differently from one to the other. From time to time, there are usage issues, and you have to restart the browser to use it again.
What problems is the product solving and how is that benefiting you?
I am using InContact to make QA reports and get usage reports from agents to see if they have logged in, in time and if they have been working the required amount of time.
Recommendations to others considering the product:
Easy to use for in-house reports.
The one stop shop to get all of your analytics needs done
What do you like best about the product?
I like that you can go in and create anything you are thinking of getting a report on. It's like Livevox is ten steps ahead of you. I do want to thank Brandon Kinlein and Aaron Easley for their time and patience in getting us familiar with the system
What do you dislike about the product?
There is not too much that I did not like about it. Once you go in and start playing around with all that it has to offer, the system will become easy to navigate towards your end goal
What problems is the product solving and how is that benefiting you?
I believe it has solved a lot of intricate details that we were looking for as far as getting down to an under-five second report that can tell us how many calls were incomplete during that timeframe
Recommendations to others considering the product:
I would recommend Livevox to anyone out there that is trying to deep dive into numbers with their team to get a better understanding of the daily intake. Play around with all that it has to offer, and you will not be disappointed.
Amazing and excellent system
What do you like best about the product?
Almost everything specially the scheduling the different type of skills
What do you dislike about the product?
For some reasome there was a time that we are on call and it will automatic kicked you out and disconnected.
What problems is the product solving and how is that benefiting you?
Easy to check reports data and and track employee on their different type of skills
Recommendations to others considering the product:
This system is user friendly very easy to use and has excellent service
showing 121 - 130