NICE CXone Mpower
NICEExternal reviews
1,716 reviews
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Nice CXone did the job, well done!
What do you like best about the product?
I like best. When it comes to the features, like the autodialer, the scheduled outbound calls and more
What do you dislike about the product?
For me, the interface or option to choose other theme color or templates
What problems is the product solving and how is that benefiting you?
The auto dial function. The business doesn't need to use a hard phone anymore. And for the leaders part, the wispering option is great especially during live monitoring.
Recommendations to others considering the product:
This tool will help your contact center or business to deliver impact to the entire customer journey
Very Informative application
What do you like best about the product?
I like the ability to see what the team is doing. I like the ability to monitor calls as they are happening.
What do you dislike about the product?
If I had to change one thing, it would be the constant updates.
What problems is the product solving and how is that benefiting you?
I am not solving a problem with LiveVox, I am being more efficient with LiveVox.
NICE CXone: Great Software
What do you like best about the product?
We can schedule a call, which we can maximize our time.
What do you dislike about the product?
I think the limited option for color template
What problems is the product solving and how is that benefiting you?
None so far, it's convenient to use
Recommendations to others considering the product:
I would suggest putting a "hang up option" every inbound call
Nice application
What do you like best about the product?
The view is slique and professional looking.
What do you dislike about the product?
Shortcut keys to end the call specially in case a ghost call has been received.
What problems is the product solving and how is that benefiting you?
No problems at the moment but it will be beneficial since it looks precise than the previous app that we use.
Recommendations to others considering the product:
I highly recomment this tool to all organization as it is very efficient.
Livevox Dialing Portal
What do you like best about the product?
The ease of use and the product's flexibility allows for manageable implementations and easy management of the system. I also like how they are constantly improving features and proactively making updates that help manage compliance concerning ever-changing laws and calling restrictions.
What do you dislike about the product?
Some self-reporting limitations limit the ability to create custom reporting. They are great and can work with you to create any level of reports you require, but that comes with the sacrifice of speed sometimes.
What problems is the product solving and how is that benefiting you?
With a more focused calling strategy, LiveVox is helping us develop our call routing capabilities to improve customer experience by reducing the time it takes to reach the correct agent or department.
VERY convanent
What do you like best about the product?
able to overview discuss student's financial aid over the phone without them coming in to the campus
able to work from home
able to work from home
What do you dislike about the product?
There is nothing about the NICE phone I dislike, it is a prefect product for my company
What problems is the product solving and how is that benefiting you?
able to overview and package a student from home on student lunch breaks at work, student enroll and start the program of chorce
Livevox System Admin Review
What do you like best about the product?
The Support for new products and rollouts is excellent. The ease of use of the products and the flexibility of the products allow for easy implementations and easy management of the system.
What do you dislike about the product?
Some of the reporting and behind-the-scenes actions that need to occur could use better documentation, including rules between PDAS and Contact Manager. Re-generating custom reports is also an area of concern. Number of Scheduled Campaign Jobs is also a concern, we currently have more than 5 segmentations we would like to run.
What problems is the product solving and how is that benefiting you?
Routing calls based on skill allowed for smoother transfers as to not be transferring to a service. Segmentations, Contact manager, and the SFTP has allowed us to move from a 2-hour dialer upload process to an automated process. The benefits of this transition are less manual efforts being exhausted daily loading the dialer and taking out the human error that can always occur.
Recommendations to others considering the product:
Livevox has many product offerings; my recommendation is to explore those options and continue to grow your Call Center based on its current needs. Many product offerings take time to roll out but having a plan for the rollout and doing plenty of testing allows for a smooth transition to the new products.
A great dynamic product that offers so much to our call center
What do you like best about the product?
I like that they make the product end user friendly
What do you dislike about the product?
At times the lack of communication from support is frustrating
What problems is the product solving and how is that benefiting you?
Livevox's HCI solution was a game changer, contact rates jumped dramatically
Recommendations to others considering the product:
You'll love all the functionality that Livevox has to offer.
Great Customer Service
What do you like best about the product?
I am very pleased with the customer service experience and the genuine attention paid to high priority issues
What do you dislike about the product?
The ONLY minor issue I have is not feeling comfortable, at times, with certain "self-service" issues.
What problems is the product solving and how is that benefiting you?
Currently, there are no issues. Livevox is 100% willing to assist with any issues.
Complete Contact Center Solution
What do you like best about the product?
LiveVox is a complete contact center solution that is easy to implement, with most features easily configured & maintained by a non-technical administrator.
What do you dislike about the product?
Training and documentation are comprehensive. I'd love to see this coupled with a personal sandbox for practice to enhance learning.
What problems is the product solving and how is that benefiting you?
We see a benefit in call routing with an easily configurable call flow & IVR that uses data intelligently and insights from call/screen recording & evaluation.
Recommendations to others considering the product:
Livevox is a comprehensive solution for Contact Centers - I'd strongly recommend implementing the complete suite of product offerings to take advantage of the power of an all in one solution.
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