NICE CXone Mpower
NICEExternal reviews
1,716 reviews
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NICE to everyone
What do you like best about the product?
What I like about NICE CXone is that you can schedule a callbacks to your customer or client. This tool helps me and my team mate to never missed a follow-ups! Kudos to that!
What do you dislike about the product?
Nothing much. Except the colored templates. I think you should have more options to make in classy.
What problems is the product solving and how is that benefiting you?
It helps the business to save time and effort. Instead of using two or three diferrent tools just to dial or call a number one tool is enough. For the employees part, they will never missed an inbound calls anymore because of the ring tone feature.
Recommendations to others considering the product:
For those business owners who needs an efficient, ease access I highly recommend to purchase Nice
Nice makes my work convenient
What do you like best about the product?
The nice has great features that make my work much convenient. And one of the best thing here is that you can document and make an appointment inside the software that will serve as a reminder for us.
What do you dislike about the product?
The downsides of this software is Sometimes it shows that call is connected but there is no voice from other side for few seconds. The connection in calls is quite a hassle because we can't understand each other.
What problems is the product solving and how is that benefiting you?
It lacks settings, more options to customize.
In some calls, it makes a loud noise when the phone is calling, like a machine gun.
Sometimes the number that shows up for the person who is receiving the call
In some calls, it makes a loud noise when the phone is calling, like a machine gun.
Sometimes the number that shows up for the person who is receiving the call
Recommendations to others considering the product:
Use NICE CXone if you are the person who needs a constant reminder for your outbound calls.
inContact in the workplace
What do you like best about the product?
Since day one inContact has been one of the core tools we use in the workplace to call potential candidates. It has been easy to use and understand even for our newbies.
What do you dislike about the product?
Don't get me wrong everyone has flaws. Occasionally our in contact calls won't get through or receiving calls automatically are refused if you hit accept. However, as a whole inContact is a great product.
What problems is the product solving and how is that benefiting you?
Using an internal phone instead of using an associate's personal phone adds a layer of security and convenience on the go. Associates no longer have to use their personal numbers to contact candidates.
Recommendations to others considering the product:
If you need a work phone that is built into your work computer, in contact is for you.
Nice Honest Revievw
What do you like best about the product?
The feature about Nice that makes this unique.
What do you dislike about the product?
The time that it load, its too slow. it could have been improved. there are sone disconnected calls but it can be reported
What problems is the product solving and how is that benefiting you?
There are times that it is not loading
Recommendations to others considering the product:
Utilize all the features so you can maximize the whole purpose of this tool.
Astoundingly Awesome
What do you like best about the product?
What I liked best about NICE CXone is that it is very user-friendly.
What do you dislike about the product?
One thing that I could dislike about NICE CXone is its lack of color choices.
What problems is the product solving and how is that benefiting you?
A problem that I encountered was figuring out and navigating quickly since it's a new feeling for me
Personal Experience using Nice
What do you like best about the product?
friendly environment, very easy to use ii
What do you dislike about the product?
idle time for agent leg connection, color
What problems is the product solving and how is that benefiting you?
admin reports and monitoring of agents
Recommendations to others considering the product:
More colors to personalize the App according to its user
Consistent and Innovative
What do you like best about the product?
I have been using the LiveVox platform for many years and the support I receive is always consistent and thorough. The management and reporting tools are top-notch!
What do you dislike about the product?
There are so many features available; I find it challenging to keep up with the technology when it's not something my team uses frequently. I appreciate the webinars that display the new technology and features and think it's a good idea to have refreshers from time to time.
What problems is the product solving and how is that benefiting you?
My group is currently working through solutions for Reg F and have partnered with LiveVox to understand how our existing technology can assist. Additionally, we are reviewing a new add-on feature to understand the benefits.
Recommendations to others considering the product:
Take a close look at all the features available.
Great product
What do you like best about the product?
Easy to use, quick to log in, and bright colors
What do you dislike about the product?
There is nothing to dislike; your company will love it.
What problems is the product solving and how is that benefiting you?
The benefit is that you do not have to be tech-savvy to use it.
This is a very handy tool and i rarely experience lag whenever im in a call
What do you like best about the product?
I like the clarity of the audio whenever i am in a call
What do you dislike about the product?
As of the moment, I cannot specify any features that i dislike.
What problems is the product solving and how is that benefiting you?
This application helps us save a lot of time by connecting to clients and addressing their concerns.
Recommendations to others considering the product:
Continue using NICE CXone and recommend to your friends and acquaintances as well
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What do you like best about the product?
Functionality / Flexibility, portal layout, customer service.
What do you dislike about the product?
Would like to see the platform have more client control.
What problems is the product solving and how is that benefiting you?
The platform has unlimited capacity to handle periods of high call volume.
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