NICE CXone Mpower
NICEExternal reviews
1,716 reviews
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verry good the people relly know their stuff
What do you like best about the product?
the helpful people i work with and their quick response in the event of an issue
What do you dislike about the product?
I can not really identify any issues that have come up
What problems is the product solving and how is that benefiting you?
the new reg f requierments
Recommendations to others considering the product:
if you are looking for a great and easy solution to your phone needs, this is the program for you
My wonderful experience of NICE CXone
What do you like best about the product?
Nice is very convenient and helpful to use
What do you dislike about the product?
Everything is excellent aside from the color of the template
What problems is the product solving and how is that benefiting you?
Can easily save a callback information
Recommendations to others considering the product:
I highly recommend the NICE CXone because it is easy and friendly user
Fantastic
What do you like best about the product?
I love the most is the clarity of the line and the way we make calls.
What do you dislike about the product?
I can not see any wrong with this special tool. Everything is almost perfect.
What problems is the product solving and how is that benefiting you?
I don't see any problem yet.
Recommendations to others considering the product:
This tool is simply amazing.
amazing
What do you like best about the product?
I love most of the different types of tagging
What do you dislike about the product?
It can take me a few attempts to get a report settings accurate and multiple screen pop up
What problems is the product solving and how is that benefiting you?
I like that I can custom create dashboards to review my team stats and performance on the phone
Recommendations to others considering the product:
Its been a good experienced, minor issues but overall good app
My experience using nice cxone
What do you like best about the product?
The user-friendliness and compatibility of the product that makes it easier to use the console.
What do you dislike about the product?
Frequent blank screens that need refreshing or clearing the cache
What problems is the product solving and how is that benefiting you?
I haven't encountered any significant problems. The benefits are the compact design of the console
Recommendations to others considering the product:
None as of the moment
Great experience with nice
What do you like best about the product?
I like the features of nice where we can schedule outbound calls to our clients
What do you dislike about the product?
not being able to save contacts to call for future dates
What problems is the product solving and how is that benefiting you?
It's very user-friendly! It's beneficial to our jobs, and this saves our time
Recommendations to others considering the product:
Nice is very user-friendly. It's easier to find the options you need, and you can even learn independently.
Great precise app!
What do you like best about the product?
What I like best is the feature where you can select the colors of the interface. Precise application and looks very simple. The quality is effective and efficient.
What do you dislike about the product?
Limited color of the interface only. The color that I want or is cool to my eyes is not included in the choice. But it is just okay. Maybe next time, the color will be improved by the developer.
What problems is the product solving and how is that benefiting you?
None at the moment. It is helpful, and looking forward to bringing comfort to our work. I am more productive than ever. This is perfect! I hope this will be permanent.
Recommendations to others considering the product:
I highly recommend this app to be used by all organizations as it is effortless to use.
Omni channel and efficient
What do you like best about the product?
Our account manager and support have been good to help us learn and manage the system, which has allowed us to operate more efficiently. It also allows us to communicate with our customers across multiple channels in one platform. Single pain of glass is a true statement for the customers' experience with us.
What do you dislike about the product?
Sometimes the support or customer service response time is longer than desired.
What problems is the product solving and how is that benefiting you?
We have created an inbound/outbound call center that blends very nicely, which has allowed us to experience significant efficiency gains. We are also able to communicate with the customers via email or SMS as needed. LiveVox also offers chat and AI, which is on our long-term roadmap. The contact manager approach has been very beneficial to have all communication channels in one location and not separate silos. The data associated is another excellent added benefit in the portal as well as the stand-alone product BI. Great product.
LiveVox is great.
What do you like best about the product?
Omnichannel support is nice. It works great.
What do you dislike about the product?
Customer care does not always have the answers.
What problems is the product solving and how is that benefiting you?
I am able to wrap all aspects of a call center into one place. I have realized the benefit of only needing one service for everything. Yes. Business performance
Super easy to use.
What do you like best about the product?
With a simple layout and interface, it's easy to use and find what you're looking for.
What do you dislike about the product?
So far, I haven't found anything to dislike about it.
What problems is the product solving and how is that benefiting you?
I work remotely, so it helps me connect to the customers I'm serving as well as my teammates.
Recommendations to others considering the product:
If you're looking for something that is easy to understand and use, then I would definitely recommend NICE CXone.
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