NICE CXone Mpower
NICEExternal reviews
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it was quick and easy
What do you like best about the product?
rapid responses and I was able to resolve my issue without seeking additional help
What do you dislike about the product?
Nothing about this app. works excellent!
What problems is the product solving and how is that benefiting you?
Retrieving a new password to gain access.
Makes making phone calls Easypeasy
What do you like best about the product?
I like the ease of this program. It has the option to remember your phone number which is also a plus. There aren't may buttons on it; which is a huge plus. I love it
What do you dislike about the product?
Sometimes the connectivity can be a little spotty. Depending on your internet speed will decide the quality of the call. There is a lag when connecting to other programs like go to
What problems is the product solving and how is that benefiting you?
With using Nice CXone we are able to reach out to our clients with ease. Every team member has access to their own phone number and the programming is awesome I definitely recommend
Recommendations to others considering the product:
Train!
Good application for customers and employees at a side
What do you like best about the product?
The cloud platform that just keeps on giving, also has a good use for call centers in need, where you can help the business to maximize.
What do you dislike about the product?
The call center software that needs some tweaks and UI improvement, but that's just about it for now.
What problems is the product solving and how is that benefiting you?
Call center calls are much easier to handle and it has a very good use for dialing into meetings when in need.
Ease of USE
What do you like best about the product?
pratical and very easy to use and navigate
What do you dislike about the product?
load time, sometimes take a little longer than i like
What problems is the product solving and how is that benefiting you?
the ability to have all my matrix on one platform
Easy to use
What do you like best about the product?
I like that you can leave notes and do callbacks. You sure are not going to miss follow-ups.
What do you dislike about the product?
Overall, the product is very satisfactory.
What problems is the product solving and how is that benefiting you?
It helps the business by making the employees work efficiently—more revenue for the company.
Recommendations to others considering the product:
If you are looking for an autodialer or a product that makes your life easier, I recommend NICE CXone.
Great System!
What do you like best about the product?
Very easy to work! I like the components of the system & how a lot of items are tracked.
What do you dislike about the product?
There is nothing that I dislike about this system at this time.
What problems is the product solving and how is that benefiting you?
Time Management
Recommendations to others considering the product:
None at this time.
great
What do you like best about the product?
its very useful especially the upgraded version
What do you dislike about the product?
sometimes it logs me out while on breaks or lunch says agent crash
What problems is the product solving and how is that benefiting you?
helping people solve there problems on vacations
easy to use
What do you like best about the product?
This system is very user-friendly and easy to use. It is the best phone system I have used in a long time.
What do you dislike about the product?
nothing actually. This is a fabulous product software for internet phone calls
What problems is the product solving and how is that benefiting you?
I haven't had any problems in the 1 month that I have used this system. Its easy to jump in an monitor my agents calls and live listen to them.
Excellent tool for B2B communication, providing amazing networking cloud
What do you like best about the product?
NICE inContact minimized the hassle of the waiting period, thereby providing a smooth contact experience with clients.
I use CXOne softphone, and in the previous project, I also used Salesforce cloud in addition for communication.
I use CXOne softphone, and in the previous project, I also used Salesforce cloud in addition for communication.
What do you dislike about the product?
NICE inContact needs other softwares in order to be aligned with and this often causes lags in the system.
Sometimes other supporting softwares do not synchronize properly
Sometimes other supporting softwares do not synchronize properly
What problems is the product solving and how is that benefiting you?
I make inbound and outbound calls using NICE CXone. It has been a tremendous tool to work with clients.
Usually, the phone also has an option for automated pickup, which prevents the delay from answering the call.
Usually, the phone also has an option for automated pickup, which prevents the delay from answering the call.
NIce CXone review - It is amazing software
What do you like best about the product?
It has all the functions that we need as a call center agent. This was the first time I was able to use NICE CXone, unlike other software, this is very easy to use!
What do you dislike about the product?
Everything is good as it is. But from my personal point of view, it would be nice if we can make a conference call. I do think the function is available, just that cannot find it.
What problems is the product solving and how is that benefiting you?
I really wanted to see my recent contacts or those who contacted me. And good thing NICE CXone has that feature! This really help me track my calls, and do callback if needed.
Recommendations to others considering the product:
If you are looking for software that is very easy to use, meets the requirements of the organization especially the Call center/ contact center industry, and has quality support, I would highly recommend choosing NICE CXone!
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