NICE CXone Mpower
NICEExternal reviews
1,701 reviews
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Great software!!
What do you like best about the product?
this software is so easy to use and I highly recommend it. Minimal training and we were up and running!
What do you dislike about the product?
Calls drop sometimes when transferring which can be frustrating!
What problems is the product solving and how is that benefiting you?
This software links everybody effortlessly and saves our company time and money!
Recommendations to others considering the product:
Give it a try. I really think you'll like it!
Telephony app not for account management
What do you like best about the product?
The dialer feature that is integrated with Salesforce.
What do you dislike about the product?
Onboarding is complicated. The learning curve is not intuitive. Metric integration with Salesforce needs a lot of work.
What problems is the product solving and how is that benefiting you?
not many
Recommendations to others considering the product:
This is a sales acceleration software not an account management. Useful for big lists not managing virtual account management.
Easy to use
What do you like best about the product?
Easy to check status of call and keep an eye on the queue
What do you dislike about the product?
It can sometimes be tricky to transfer calls
What problems is the product solving and how is that benefiting you?
A more efficient and easy to use phone system
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